I used to be a regular at Mason's and always have done take out. Haven't been in a few months and it will be a VERY long time before I go again, which is a shame. Was very disappointed. On the receipt it gives you a code to scan and if you aren't satisfied it links you to their email to tell them. I sent the following and one week later, absolutely no response. Can't see the doors staying open for long with this kind of service!"Hi,I've eaten at your establishment many times, and have always been very pleased. Tonight may prevent me from ever going back. We ordered 2 qts of bisque, 2 quarts of chowder and a lobster salad.First, it would have been nice if someone had told me when I placed the phone order that you didn't have quart containers. Each of the cup containers contained 10 oz of soup (we measured each soup.) We were given 6 of these containers. If you do the math, that equals 3.75 qts, not 4. We paid for 4 quarts. We did buy 4 extra oz of lobster meat to go with the bisque and that was delicious.But that wasn't even the least of it. The lobster salad is something that should have NEVER left your garbage let alone your restaurant. Attached is a picture of the salad we received. The cucumber, lettuce and tomato were all rotten! For $22.99 PLUS tax, that salad should be perfect. The dressing was hot so I would not let my son use it because it hadn't been maintained at a proper temp and I was concerned he would get sick.Waiting for your reply and hoping we don't get sick,"
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