SimonMed Imaging - Louisville

SimonMed imaging is an X-ray and Imaging medical facility near the crestwood area of Lousiville Kentucky. My dr sent me hear to do a calcium test most as a precaution as a man racking middle age. The center does not take insurances but costs $40 up front to run the test. Setting up the appointment was easy enough. They'd end you a text and through the text you go to the sight to fill out all pre paperwork and upload ids and things. On my appointment they took me about 20 min past my appointment time so they were running behind. Other than that they were very fast, very friendly and efficient. Overall it was a painless procedure and the test results came back clean. Even though it was a precaution test it is always to get positive medical test results.

This was the most efficient imaging appointment I have ever had in my life. My doctor called the orders in, I filled out the paperwork online, walked in 20 min early and was out before the actual time of my appointment. All the employees were kind! The office is clean!

If I could rate them negative stars, I definitely would. I was referred to them, for CAT, by my primary care physician. I am suffering from severe abdominal pain. Appt was set and, then, two days later I was left a vm advising they could not confirm my insurance so I need to contact them with info and reschedule, I have had the same insurance for years and am certain they did not try to verify it. Never had this issue occurred before. I contacted and confirmed insurance. The lady said I needed to reschedule. I informed her I do not want to do business with any entity who cares so little for patients welfare. She said fine and terminated the conversation. My primary care was not contacted to verify coverage. My insurer was not. I was not. They decided to just start over. Want to treat the ill, you need to care. SimonMed does not!!!

excellent service. weekend appointment. great staff!Highly suggest anyone needing imaging or other similar services to go there.

Update 2: The refund was finally processed February 11th, 2025.Update: As of today 12/19/2024, I still have NOT received any refund as was promised for the services that they could not provide. I definitely DO NOT recommend using this facility for that reason. I'd give no stars if it was allowed.Original Post: The facility was good, the staff friendly. My issue comes in with the charges. When I attempted to call in as instructed after waiting a second week for the charge reversal, the automated call center hung up on me. I called back, they transferred me to billing and I was hung up on again. I have no other way to contact them apparently, other than driving over there and since I do not live close and have to work until after their hours, that is not feasible. IF I ever get my refund I will edit the review and add in the amount of time it took.

My visit was fine; staff were pleasant, efficient, and professional. Later, I called for my results to be mailed to me. Three days later, they were in my mailbox!

From the moment I was checked in by Carrie, right through to having my scan done by Courtney; IT WAS A GREAT EXPERIENCE! There were questions concerning my insurance coverage and Carrie took care of everything professionally and graciously! Even though there were many questions, she kept going until it was completely done to my satisfaction! She did EVERYTHING to make my experience incredibly positive. Then Courtney (who did my scan) was just as pleasant and thoughtful and made (what could have been an awkward experience) ; very pleasant & comfortable! ThANKS SO MUCH!!!DJ F.

Wow!Not sure if you all know about SimonMed Imaging....Open on weekends. Cash pay is an option (avoids insurance delay and it's cheap). My knee MRI on weekend was under $300. My LE Doppler to r/o DVT (was negative) only cost $100. Owned by radiologists. They read the imaging with expert precision. My orthopedic surgeon wanted me to go to the emergency room to rule out a blood clot. We stopped in there and it was a six hour wait with lots of people coughing and hacking everywhere. So we left. Called SimonMed. I actually called them at 4pm. They got me in and out in a total of 25 minutes. Good news. No clot in leg. Now I am arriving to my PT appointment at 5 PM on time. Unreal.Lawrence Tenkman, MD

Despite some insurance issues (not the facility's problem-between me, provider and insurance), everything else went very smoothly. They were patient despite this delay and were kind and caring. They did not rush, but were very efficient. Explained things well and made sure I was comfortable as possible despite the positioning needing for imaging. Facility is new and VERY CLEAN and sanitized which was nice to see. Masks were worn by staff and practiced good cleanliness with all they have control over. Affordable for self pay rates if insurance denies services. Highly recommend for future outpatient non-emergency imaging needs.

Had to wait over an hour for scheduled appointment. Masks were not required for patients nor worn by front desk staff. After I inquired about safety of procedure during nursing, I was told I would need to pump and dump for 48 hours. (This was after the tech had to research the answer). That in fact, is not correct according to my doctor, my daughters pediatrician, and Kellymom.com upon further investigation. Will not be recommending this facility nor returning.