Professional Bar Service

This was one of the preferred vendors listed on our venues vendor list which we HAD to choose from. Bar services were limited. Communication was not timely from the get go, but when we heard back from Amy she was pleasant and typically answered questions. We were originally doing a cash bar. We booked everything for our October wedding in February. In April I emailed her asking about pricing on covering beer and wine. She replied and was getting back to me with information. I never heard back from her. As our wedding day approached I began following up with vendors including Professional Bar Service (PBS). This was in September. This is Ruth I finally received the requested information from April. I also indicated multiple times that I wanted bar service to begin 30 minutes before our ceremony. I was told a couple days before the wedding this would be fine. The venue approved it as well. Per my emails and contract with PBS they would begin at 6 and would stop serving 30 minutes before the end of event which was 11:30. I was told my contract time was through 11 pm because of this. Our day came and things were good until they weren't. PBS continued to tell our DJ they were closing up at 10:30 and were saying it was the venues rule basically giving us the runaround during our reception instead of us enjoying it. I personally spoke to them and told them I have a contract and emails from both the venue and PBS stating otherwise. I was told by one of the bartenders that they would call their boss. Never heard another word. At 10:28 my DJ said they weren't budging so let's do last call. We with 20 people in tow walk out to get one last drink. Most just beer and wine and the staff were rude and very unprofessional and started pulling bottles away saying they would not serve us anything but water. Come Monday following up with PBS, Amy admitted fault and apologized for being conveniently unavailable to handle the situation on Friday evening when her staff tried reaching her. We paid $3500 for the bar service which ended a half hour early and her staff embarrassed us in front of our guest. Most of our guest left right after the last call incident with her staff. In addition to loosing the last half hour of our service we paid the venue additional monies to extend our event an extra 30 mins. That was $165 which she offered to refund. We tried to reach back out and Amy responded once she wouldn't respond after that. We were NEVER refunded any money. DO NOT USE THIS COMPANY!!