PetSuites Hamburg

It all seemed so comforting and assuring for my sweet pupper and for me as a new dog mom having to leave her for an overnight. Individually play, beds, tv, etc...The afternoon of the first day i look in on their web cam and she is just lonely looking on the bed...hours go by and she hasn't moved. I see it in her face that there isn't any stimulating interaction. I couldn't stop myself from breaking down and crying. They took two pictures of her on a potty break but my husband and I kept checking in and no more pictures, the web cam only showed a lonely dog in a darkish room. Was it torture? No. It looked and felt like I put her in solitary confinement. I need to board her again next month for a longer time and if I put her back in there, I would be a bad dog mom.

Looks like my crazy kitten has evolved into his Wilde Cat form (haha!). He had himself banned from the vet next door because he is becoming a man cat. I was looking into having him boarded here, but I called their customer service. Apparently, I was told that they would take him nonneutered. While I was filling out the forms, I had noticed that in the agreement it states that THEY DO NOT TAKE NON-NEUTERED male cats. So just a for your information to anyone that has a nonneutered male cat, they will not take them.

Petsuites Hamburg was the cheapest and closest boarding facility to us. We have had two separate events take place at the facility.A month or so ago we boarded our dog Tater at pet suites and when we picked him up he had scabs on his neck and the side of his face and ear. Normally dogs are dogs and Tempers can get high in a group setting. However there was no communication from pet suites on how our Tater boy got those scabs. Which is very concerning to me. I couldn't tell you how upsetting it would be to find out something worse might have happened and no communication was given. We decided to give petsuites another shot and decided to give Tater individual play instead of group play. But when you sign up for individual play they don't have that streaming on video so you don't know if your dog received the play time that you're paying for. The most recent issue with pet suites however shows how unequipped they are at handling the belongings of your pet. Tater had a dark red blanket with some figures printed in it, one of those being white bones, It was the same blanket he was adopted with. It holds sentimental value. Petsuites has a list of the items you drop off with your pup. Just because they have a list doesn't mean they won't lose anything. Not only will your things be misplaced and lost, somehow you will end up with an extra toy that wasn't yours. Petsuites doesn't do a good job of keeping track of your dogs belongings. Tater like many dogs also have medication. If Petsuites loses a blanket of sentimental value time. I'm sure they could misplace your dogs medication as well. If you're thinking of pet suites for your pup I would rethink that decision. Petsuites has lost my confidence as I can no longer trust them with any of my dogs. If they don't care enough to keep track of simpleItems, then it makes me question what else they are neglecting to do. My advice to Petsuites is hire more people asap or trim down the capacity to fewer pups as well as work on your communication with the owners during the pups stay and when the pup is picked up.

We love taking our dogs to Pet Suites because they take good care of our fur babies. We have used them multiple times and have only had one incident but it wasn't with the boarding it was with grooming. My pit mix had his nails trimmed a while back and they cut to close to the vein so he had some blood, but overall both the boarding and the groomers do a nice job, this was an isolated incident. This time they took extra special care of our Shepard mix since he has an ear infection and needed meds twice a day. They keep great records and they let you know if their are concerns. Today, Carson helped us checkout, she is friendly and very efficientI continue to go there, my fur babies are treated so well. Always leave me excited to go and gives love to all the employees. Makes me feel good to know they take such good care of them and make sure they stay safe and loved. Thanks to the staff, you rock!

I would not recommend this place to anyone!! The staff is friendly, but are unaware of how terrible this place is for our furry friends. Personally I feel like this place is the equivalent of a poorly run animal shelter. Animals need a sense of peace and to feel relaxed. This place is complete garbage. I just wanted to try it out and after speaking to an associate she told me the suites were enclosed from floor to ceiling. Not!! The rooms are a cage link fence that has zero privacy as well as the "best" suites they offer. I recommend using Rover. I'm so upset about this place and do not recommend to anyone.

My dogs absolutely love the Petsuites staff! They love going to daycare and they absolutely LOVE their groomer as well. Which speaks volumes for me!

While I love Tinesha, we often experience issues with this location when taking our dog for grooming. Many times, they have waited until I arrived for drop off to request vaccination records or will "forget" to complete an appointment. Definitely not worth the hassle!!

EXCEPTIONAL CUSTOMER SERVICE!!Our Bauble and Sadie were warmly welcomed and taken good care of while my husband and I were away, even e-mailing us photos & "Paw-grass" reports for each of our fur babies. While at home preparing to take the kitties in after dinner so my husband and I could take a "red eye" morning flight, one of them hid upon sight of the carrier. It was coming upon closing time and it looked like we may not get to board her along with her sister whom we went ahead and dropped off to be punctual. Once there, I explained the situation to Carson, the manager, and she was kind enough to patiently allow us the little extra time to get our Sadie checked in.We feel more than confident in the care provided at Pet Suites and will always board our kitties there when vacationing. Thank you again to all those at Pet Suites in Hamburg - especially Carson, Noah and Roux! Bauble and Sadie thank you too! -A.D.

Worst customer service I have seen from a pet facility. Worker could not have been more unwelcoming and unaccommodating. Maybe hire people that know how to treat customers with respect. Never coming here again.

Wish I could give 0 stars. I very rarely leave reviews, but we have had problem after problem with Pet Suites. They have "lost" our vet records, saying we need to update them and having me stand at the counter to call my vet last minute while wrangling my dog, they have given conflicting info on documentation needed, turning us away last minute because of an error in their system and management, etc. The front desk staff have always been rude or seemed inconvenienced and I get different answers when I talk to different people. When we've used them there's always been an issue-he didn't get much play time because they were full, staff accidentally let him out of his kennel and he was running around the back area, and he came home with cuts on his back and side. I will admit our dog is large and can be very energetic! But the kennels that we use regularly have NEVER had an issue with him, so maybe Pet Suites just isn't well equipped to deal with certain breeds? Either way, we were using it in a pinch if our other kennels are booked, but we finally gave up and will not be returning.