Menards

This location is very clean & has a wide variety products. I recently visited to pick up an online order. Menards emails "hot buys" almost daily. A limited amount of items at a great price. The items are shipped to the store & you are notified when ready for pickup. I scored 6 room darkening panel curtains for $20!After receiving the email that my pick up order was ready I headed to the store. The online order pick up area is in the back right corner of the store. Follow the orange signage. Carts are available in the online pick up area. Sherri assisted me with my online pick up order. She scanned my barcode & quickly collected my order. Sherri was very kind & thorough. I was easily able to exit the store after pick up. Thank you Sherri for making my first online pick up order a breeze!

They charge a $5 service fee to fill propane tank. That a 25% fee on 1 tank.They don't display propane price which means it's not competitive or up to date. Why advertise you fill propane tanks and then try to convince me it's cheaper to exchange. Lazy workers. Poor service. Poor pricing. Save yourself some hassle and cash and go to Uhaul instead.

Absolutely NOT! A friend was stopped and asked by security to dump a very small purse he claimed he saw something purple that was tossed and it was my friend's purple cell phone that was in her hand. How embarrassing and disgusting!! It was def racial profiling and the manager named John jumped in and asked my friend to leave the store and he was wrong. There are pictures and witnesses agreeing to what they saw which was nothing and that the security guard was wrong and he was racial profiling along with the manager John! A lawsuit has been filed!

Recent new store located on Preston Hwy and The Snyder freeway. On my first visit I was totally impressed with how customer friendly staff is. the layout was the best as well as organized. Menard's is more the a home supply center and The selection of products are expansive in selection. Very impressive displays and organized. The store is massive in size and selection. Customer service was very helpful in finding my needs. I have made several trips shopping at Menard's before reviewing and each visit was as great as the first. Check out was very easy!yet different from other home centers. Staff was friendly and helpful. User friendly at it's best. I highly recommend Menard's!NoteExpansive parking lot. Very clean facilities. Knowledgeable staff. Very competitive pricing.

I was very excited that the city of Louisville was finally getting a menards. I was even more excited when I realized it was within driving distance of me. The store has a massive selection and even a grocery side to it. Which is interesting for a hardware store. I'll give menards credit they run cool promotions. In the few months they have Been there. They have done a 11 percent rebate program. I finished my basement recently and purchased all my bathroom setup from there and it turned into a nice rebate check just under $200 that I am currently using to buy paint to paint other rooms of my home. Currently they are doing a if it fits in a bag you get a discount promotion as well. So that's cool and it works out as double savings since I'm using my rebate check. Heads up on the rebate check though it looks like and ad. It is folded over and is not a check. And you have to open it to see it's a rebate. Very easy to misidentify and throw away. Back on subject; menards has pretty cool promotions. They are kinda the kohl's of hardware stores it seems. One other cool feature they have is you can rent there pickup trucks for like 19.95 an hour. This came In Handy when I purchased my shower kits for my basement. My only knock on menards is the customer service and staff is lacking knowledge and willingness from my experience. It's is very hard to find a worker and when you do it's almost like calling a call center for troubleshooting. You get routed around and nobody knows the correct answers. I experienced that in several departments. The vanity/shower departments, paint department and setting up that short term truck rental was like pulling teeth. You can tell they hadn't done it before. However it is new so I'll give them the benefit of the doubt. I'm sure it takes time to learn about the products and everything. Nevertheless very happy with the business so far. Few minor improvements and it a 5 star rating all day.

Menard's is one of my favorite places to shop. They have, literally, everything. Electronicals? Check.Dog food? Check.Frozen pizza? Check.Household cleansers? Check.Refrigerators? Check.Lumber? Check.Christmas trees? Check.You get the point. It's ALL there. There are even items we find at Menard's that we can't find elsewhere (our favorite dog treats we can only find here.) (That is to say, our DOG'S favorite dog treats we can only find here. We don't eat them, that would be weird.) This store is massive and it's easy to get turned around in the center aisles. The garden center is outstanding during garden center season, and we bought 6 crepe myrtles there which are thriving in our back yard.The staff has always been helpful and I think everybody that works there knows where just about everything is. More often than not they'll take you to what you're looking for instead of casually waving you in the direction you need to go. They almost always have a 11% rebate offer going on, which is great when you go back. Heck, they even have the rebate forms right there at the checkout to make it easy for you. Fill out the form, mail it in with a copy of your receipt, and in a couple weeks you get a rebate form that you'll turn right around and spend in their store.Speaking of money (which we only marginally were), the prices at Menard's a pretty frikkin' reasonable. Like any merchant, prices can be higher or lower on various items, but we find that the prices here are generally lower than other hardware/building supply/general merchandise locations.My only real complaint is that they can be slow to realize that the need to open more registers. On our last visit there were two registers open and the lines were literally 12 to 15 customers deep (I counted). It made me wonder if I was at Walmart or if I was at Menard's. That tends to be the exception and not the rule, so don't that dissuade you from shopping there.If you haven't been to Menard's it's time to give it a try. I think you'll be pleasantly surprised. We may even see you there on Menard's weekend!

Clean nice store, but it better be because it's new!!Staff was friendly and knowledgeable, store was well laid out and organized and the shelves were full.Parking lot is large so there no problem finding a spot no matter how busy they may be. If you are purchasing bricks, rock or lumber go to the service desk in the back right corner of the store. There you will place your order. Go back up front to pay (you have to go that way to get into your car) there they will give you your receipt. Drive around to the back corner and the guy in the guard shack will let you in. POWER TIP.......... Find or ask a young worker to load for you. That's what they are there for!

They built this Menards out by the house a few months back Covid finally let them open and we are off to the races so I visited just check out everything at Menards hags I've never been in a one So I bought a few items for the house to fix it up prices are pretty decent service is decent it's a good place I'm sure they'll do well.

I bought 2 exterior light fixtures on Menard's website which I did not know they were considered special ordered. I returned them at Menards on Preston Highway because they looked cheaply made. John, the manager, opened a register to a long line of customers and said he was taking credit cards. My husband and I thought he was checking people out, not processing returns. I asked if he was doing returns, and he didn't answer. Customers behind us started going to his line and when I finally realized that John was doing returns, I nicely let him know that we were in line first and didn't know he was processing returns. From the start, John had a bad attitude, and I could tell he was angry. He acted like we were stupid. Then we sat there for 15+ minutes while he tried to find my order from the email confirmation I had received. First John said that I didn't have the right order or items. Then, he kept saying he couldn't find my items to return them. Next, he called Gina over who was equally as rude. From the start, she had a scowl on her face as if she was mad for no reason. She was looking in the computer for about 5 minutes, and I had to ask her twice what the issue was. She ignored me the 1st time. The 2nd time she rudely said she could not find my order. After about 10 more minutes, I asked why this was taking so long since I had an email confirmation. At this point, Gina started mouthing and left. When I asked her name, she turned around and rudely said her name. At this point, manager Taylor came over, and he was able to find my order within a few minutes. I told him the issues I had with John and Gina, and he didn't seem concerned and acted like he didn't believe. I am new customer to Menards, so this ordeal was very disappointing!! I expected much better and quicker customer service.

I've shopped at several Menards over the years and it is usually my favorite of the "big box stores", however this one in Louisville on Preston Highway is absolutely the worse of them all - particularly with 1) customer service and 2) stocked shelves. On many occasions I have gone in to purchase an item that is indicated as being in-stock according to the menards website. When I arrive, the item is not in the shelf. My latest experience (yesterday and again today) had me searching for someone to help. After finding a store employee to help, they promised to go look for it "in back". After waiting for 15 minutes, I found the same store employee who said "oh, I forgot about you. Come back tomorrow" I usually have to drive up to the store in Indiana to get what I need. Too bad; this could be a better store with better management I'm sure.