Koch and Company

This was the most nightmarish interaction with a so called "professional artist" one could image. I will first list the pros: None. Now I will list the cons: I took my work there to be framed. I chose my own mat color and frame style. She said it would be ready in a three days and that she would call me. She never called me. When I finally called her she said I must have given her the wrong number. I asked her to check her computer to see what number she had on file for me and she replied her computer was down. She then told me that the frame company "sent the wrong frame" and she had sent it back to get the correct one so it would be four more days. She took my "correct number" & said she would call me when it was ready. No one called. Finally after a week I called her and I was a bit annoyed at this point when she insisted she had left several messages on my voice mail and I never returned her calls. It simply was not true. I didn't argue with her because I understood it was pointless. I went to pick up my art. They were supposed to be open until 6:00 but apparently she left early. I was so frustrated with her complete lack of professionalism! The next day I went during my lunch break and there it was! Finished at last, (or so I thought.) The mat was not even close to the color I had chosen, the frame had a deep and very visible scratch on it and even worse, my work had permanent damage namely a HUGE, prominent, ugly, permanent crease in it! You wouldn't think it could get worse, would you? Well, it did. She claimed I brought it to her in that condition! (I wonder if she noticed my face turning red and the vein in my forhead that pops out when I get angry?) Everything is MY fault? She said I was mistaken about the mat color and the color used was exactly what I ordered. Not true. She sarcastically stated she would be happy to take it apart and redo it. WHO WOULD WANT PERMANENTLY DAMAGED ART FRAMED? I felt like saying "Yes, kick me in the crotch again."In summary: I wouldn't recommend Koch and Company on Dixie HWY to my worst enemy. The owner is dishonest and takes no responsibility or accountability for her mistakes. She has no customer sevice skills or etiquette. The only kind of artist she could possibly be is a con artist. She is arrogant, rude, deceptive, dismissive, selfish and condescending. The bottom line is, I lost a lot of time, money and a very sentimental piece of family history in which cannot ever be replaced, not to mention the unnecessary stress of simply dealing with the owner. I do not recommend Koch and Company to anyone. My wife cried when she saw what happened. She was crushed.

This business is poorly run and managed. I bought a living social coupon to get my diploma framed at Koch and Co. I went in during their regular business hours to drop it off and pick up a frame. There was only one employee working -- a new employee... fresh out of 8th grade. She suggested I come in another day when the supervisor was in to get full service. I don't live nearby so that wasn't an option. While she was very sweet and tried her best she was not capable of running the store. At first she told me the price would be about $60. She had to call the manager multiple times and talk to her at length about pricing, figuring the dimensions on the computer, using a coupon, etc. Once it was all sorted out the actual price was over $200. I was given a sizable discount on top of my coupon to make up for all the confusion and time this took. I left not feeling very confident.I came back in to pick up the finished product on Sunday at 12:00 -- the time they open, as advertised online and on the store front. I had a week's worth of groceries in my car and after 30 minutes I could't wait around any longer. When I came back the next business day to pick it up I expressed my concerns to the manager. She told me that had I called her back once they finally had opened (not sure when that would have been) she would have delivered my framed diploma to me, an easy thing to say after the fact, and offered me a free art class. I would rather have two hours of my life back!When I got home my diploma had a smudge and what looks like a small drip of coffee on it. It may seem insignificant but that's my symbol of 5 years of hard work! and it has a smudge and a drip on it!! I suggest taking your business elsewhere.