Hillside Inn

Nostalgic, epic views, and so charming. There's nothing that compares to this view in Madison. Sunsets, downtown, and the bridge.The driveways are both a bit of an expert level entry, off cantor, uphill, turns, and blind corners!

The Hillside is in a good location to the historic district. I found the staff to be friendly enough and the room clean. The balcony had a nice view of the lights of the bridge and Main Street at night, not so much of a view during the day. The bed and pillows were comfortable. The AC didn't cool the room very quickly (I like it cold!) but I always supplement with a fan anyway for the white noise. At some point during the night it reached a temp I was comfortable with. Downside: no soap, I had to use shampoo to wash with. They has a shower cap and even a sewing kit so I assume the lack of soap was just an oversight. Also, the balcony door did not lock. I don't expect the average hotel guest to have the acrobatic skills to get over to the next balcony but being a single woman staying there I would have felt more comfortable with a locked door. All in all, it was a good stay and if I am in the area again I would have no problem staying there again.

Suite, 1 King with Jetted Tub and Panoramic River Room 318MAKE SURE YOU AREN'T CHARGED TWICE!!!The room was very nice with a big fireplace and nice sized whirlpool tub. The bed was comfortable, breakfast was decent and the balcony view was really nice. BUT my card was charged twice and we had to cancel plans until it was resolved the next morning. Huge bummer and inconvenience.

This is a nice place to stay. It has a private balcony so you can see the Ohio River. The deluxe continental breakfast was great. The room was clean. The only issue besides my husband snoring like a grizzly bear was the traffic noise.

I have been working in the hotel industry as a supervising front Desk Agent and Night Auditor for 20 years. So I know a few things. I've seen the great managers and owners that understand the meaning of hospitality and the ones who just want your money and want to offer very little in the way of going the extra mile so you'll return and or give positive feedback. First see attached pictures of the floors of my nearly $175 per night room. Seriously rooms should be cleaner for this price at a run down outdated hotel. Second the hubby and I ended up arriving a little earlier than expected and asked for an early check in. We were flat out refused! I would have paid a little extra even. We kept getting met with the response we don't have anything ready until 3, 2:30 maybe. Funny thing is and I pointed this out they never asked my name or my room type to check and see. Also as it was 12pm and check out was 11am let me tell you what we do at my hotel. We communicate with housekeeping about a checked out room of that room type a guest has departed from. Let them know we have a guest requesting an early check in and have them start that room next. We may not be able to check the guest in at the moment, but we do get them in with in and hour or so. IT DOES NOT TAKE OVER 3 HOURS TO CLEAN A ROOM. If it does it should be clean then!!!! They kept saying housekeeping is in the halls??? What? So? They were "in the halls" after 3, so your point? The lady was incredibly snarky and when I said ok I see why they have some bad reviews now, she said okay and thank you super sarcastic. It is things like that they go the extra mile and provide good customer service in a hospitality industry for a guest who had one of the most expensive jacuzzi suites at your hotel. I come to Madison often and I ill not be back and I have recommended more than a few family member visit. This will not be a recommended hotel. The room next door also had a constant barking dog and they did nothing about it.

Old hotel with a lot of charm. Great views, you can see the whole valley including bridge and river from your own private balcony. Great place to get away from the hustle of life.

If I could give -100 stars I would! Customer service is horrible! Chargers to my acct for my service dog that I told the lady at the counter about and still charged me for $30 because she was with me. A cleaning lady unlocked our room, rudely came in and was coming in while we were there, no knocking just walking in. My mom had just gotten out of the shower and naked! INVASION OF PRIVACY!! Breakfast was horrible!! Might as well ate cardboard! Have called and talked to a manager and she's always busy and can't take a phone call. The ladies at the front desk are very disrespectful when calling. Won't allow me to talk to a manager. Has rudely hung up on me multiple times!

Great views from the balcony. Clean room. The front desk staff are very friendly. When back in the area will stay here again. Great location to everything in Madison.

I truly cannot say enough wonderful things about my experience with my Oct 13 stay. From the beginning experience with Julie and my multiple changes (on my end) of my reservation, to Patty with her gracious advice on places to get delivery or carry out food since my elderly father was not up to dining out. The customer service has been way above and beyond!!!Julie was aware I was bringing my father down for a stay as a walk down memory lane from happier days with my mom. When I switched dates because of a change in the forecast, the same type of room was not available. Julie guided me through the best options, and might I add with great patience. Later, a cancelation occurred for a Double room w/two Queen beds and she kindly changed my reservation for me again. Not only did we get a Queen double, she put us on the 3rd floor (room#310) near the elevator to not tire my dad too much. Top floor with a spectacular view of the Bridge to the city. As we drove up and entered the Hillside Inn I knew instantaneously I had made a great decision booking a room at this charming historic Hotel. The lobby was welcoming with Halloween decor and an all around cheery feel. Much to my delight I learned while checking in that my helpful voice on the phone for multiple calls on my reservation change was Julie now behind the desk in person. She was as lovely during check in as she was on the phone. The room was immaculately clean including the bathroom and our private balcony. The room was tastefully decorated and modern with the wood floors from the renovation. The balcony was spacious, comfortable with rocking patio chairs and even a ceiling fan to keep air moving. During the evening I interacted with Patty several times as I was inquiring about dining and various questions. She went out of her way to try and help me knowing I was catering to my father's needs. I travel to the DC area frequently with my healthcare advocating and I often seek out Boutique Hotels, along with the upscale large hotels. I have no doubt if this lovely hotel was in a Metro area the price would be several hundred per evening with the caliber of appointments to the room and personal service. One would think the two ladies helping me were full time concierge assistants, but here at the Hillside they do it all.... and I might add very well. If you are coming to Madison I cannot strongly suggest enough that you choose the Hilltop Inn, you will not be disappointed.

I was so excited to stay at this hotel. My excitement didn't last long. I did not get much sleep, because the Ac didn't work and it was 60 degrees outside. What hotel offers you a 1980's fan because of the air situation. I was sweating laying in bed. Also, The bed was so squeaky. Everytime I would moved in bed I would wake up by the noise of the bed. The general manager didn't even reach out to apologize for the inconvenience we had. I was very disappointed!