Heitzman Bakery

Heitzmans on Bardstown Rd in Eastland shopping center cuts corners and it shows.They are selling day old items at full price!! It's now happened twice, and not falling a 3rd time.Doughnuts had so much oil on the brown bag, they were thrown out.Butter Kuchen is so hard to cut with a knife.On top of all that they charge 3.84% service charge. Be aware!!!

Very clean inside with TONS of options, reasonably priced. I ordered the strawberry cake, which was HUGE if you can't tell by the photo. Unfortunately the icing was just too sweet for me, but I would like to go back and try their other flavors. Will update as we work our way through the doughnuts. So far we have tried the honeybun which was a bit stale (we came very late in the day to be fair!)

The people running this Heitzman Bakery location are so sweet and helpful. I stopped by to pick up a birthday treat for my friend and hair stylist, Thadra and they had wonderful options. I bought 2 different cupcakes decorated in such a cute way. I also grabbed a turtle cheesecake slice for my husband. They had a little of everything- cakes, pies, pastries and even some bouquets of fresh flowers.

This is the most unprofessional business I have ever encountered. We were promised a cake like the picture we brought and got just the opposite back. We were charged for fondant but given buttercream. We were charged for fondant too and she had no interest in rectifying the situation. Very rude. Take my advice and find a different bakery.

WOW! Our family has relied on this Heitzman's bakery for all our holiday and birthday treats. We've followed them as they moved and are now located in Eastland shopping center. Well....NEVER AGAIN!! Wow!!! The lack of customer service is unbelievable!! For the third time, they've lost our order that we placed and paid in advance for. No apology. No concern. They look at you like it's our fault?! Huh?!! Rude, rude, rude. Attached is a picture of the petit fors. Definitely these are old. Picked them up today. Yuck. The icing looks old and has run. We will NEVER order anything again! Moving on to the shelbyville rd store. Maybe they'll gave some customer service. Avoid at all costs!

I felt like I was ignored over three different times I was waiting at the register to find prices. Nothing is marked with a label of what the item is, ingredients or pricing. Never seen this allowed since the 90's. The employers seemed very unprofessional when asking questions or for help. Place should just be a delivery service because they seemed more concerned with hiding in the back answering phones. :(