Heartland Veterinary Hospital

Most professional and compassionate staff ever. This clinic truly loves their animals and their clients. The cleanest vet around.

This place is wonderful. Dr Flanagan has taken care of my pets for over 14 years. The staff is professional, personable, and helpful. I've never had any problems in all these years. I would ( and do ) recommend them to anyone who wants the absolute best care for their pets!

The staff here is rude. They could t offer the decency of a courteous visit. I arrived here at 7am because we had arranged to drop my cat off early. Not only did they see me through the glass doors, but they refused to acknowledge I was knocking at the door. There was someone outside taking dogs out to the bathroom, and she approached me in a ride manner saying "we only have a couple people here and we don't take animals this early." Even after telling here I made an arrangement to drop my cat off early, she quickly left to a side door and refused to at least check about my arrangement. Look at the previous reviews. This is a consistent problem.

Dr. Flanagan has done an extraordinary job putting together a superb team. The vet techs are knowledgeable and provide incredible advise for new treatment protocols for things like heart worm preventative. They take the time to listen to your concerns and then provide you with excellent guidance on the care of your sick fur baby.Dr. Flanagan suggested acupuncture for my dog and his acupuncturist came in even though she was scheduled to delivery her baby. I was amazed at how they made my dog's struggle their own.I went to this clinic after taking my dog to several other places and I was preparing her for surgery and wanted to have her evaluated for laser treatment and acupuncture. Dr. Flanagan did a thorough examination of our girl and changed up her meds and put us on a treatment plan that puts surgery on the back burner.She is slowly showing signs of improvement and I know it will take some time before she is fully recovered. I am incredibly impressed with this clinic and the level of service is something I haven't seen since the family country vet I used to help when I was in high school. This is a place I would love to work, because not only do they go above and beyond for your animal, but they treat you with honesty and respect. Don't expect to be coddled you will get an honest assessment on your pet. Don't expect for your opinion to be ignored either - your observations of your pet are important and you will be listened to. When they provide you with a treatment plan it is your pet's best interest you follow it. When you take your pet to Heartland you will not be disappointed in the level of care provided to your beloved fur baby. This place is fantastic with a world class amazingly talented staff.

I use to love heartland when I had a dog but I didn't even get the chance to walk in here as I was rudely talked to on the phone. I called and asked if they took exotic pets. The lady on the phone scoffs and tells me in the most uppity and rude voice 'THEY ONLY TAKE CATS AND DOGS!' And slams the phone down. Great customer service.

Our family has been using Heartland in Elizabethtown for the past year. We spent tons of money at this facility for veterinary services, grooming, and boarding. Our last visit ended with my refusal to ever bring our animals back to the facility. The staff lied to us about their grooming services and charged us for the services that were not rendered. They did give us our money back however, during this visit, the staff including the covering doctor proceeded with and exam and blood work/cultures without my agreement which we were forced to pay. Historically, the front office staff would gain our approval for any service rendered before the service was performed. $300.00+ later, the services were performed. In addition, the review of my pets exam with the covering vet was VERY concerning. He seemed to be searching for his thoughts as well as correct answers to my questions also indicating he forgot to perform certain tests or should've performed other tests. We will never go back to Heartland again. I left feeling very bad for leaving my two beloved animals in the care of this veterinary clinic.