Great Bagel & Bakery

The perfect post night shift breakfast. The bagels and cream cheese are flavorful and the service was quick. Would come back

Worst employee customer service ever. I don't understand how this place stays open. Plus the bagels are flat and hard. I've had much better bagels and service at McDonald's.

Bagels tasted just fine, but the odd way they have of displaying them - stacked on a rod - results in smooshed bagels that I wouldn't want to serve to guests. Surely they can find another way?

I normally eat yogurt or cereal for breakfast. Once in a while, I go for a bagel -- blueberry with cream cheese. Great Bagel has all the variety of bagels and a satisfying breakfast sandwich if I want something of more substance. I was a fan of Great Bagel until I noticed an automatic 5% charge of "employee health & wellness" on my receipt, in addition to the tax and tip. Shouldn't the employers (and not customers) be responsible for its employees' health and wellness? Or shouldn't they be more upfront about this extra charge that gets sneakily tacked on at checkout? As good as their bagels are, this isn't something I can get on board with.

My husband talked me into giving Great Bagel another chance today and I took the gamble. Since it's Sunday, I could expect the gluten free (GF) bagel option to be correct. There's only one GF option, it's only available on the weekends until they sell out, and there's an upcharge for GF. Previously, we had to order upon opening to reserve one or two GF bagels. Since the veggie was previously my favorite GF flavor, I ordered two gluten free bagels and three other bagels. They were all bagged together. Might not sounds like a big deal, but avoiding cross-contamination is important for people with food allergies and/or intolerances. Once I discovered the error, I returned to the front counter and asked to speak to a manager about the issue. The cashier returned and looked baffled, as if the manager refused to speak to me and just deferred me to another employee. The employee went to get two new Gluten Free Vegetable (Sat & Sun only) after I explained that the GF bagels had not been bagged separately and I asked the employee to change his gloves. He reached in with his glutened gloves and grabbed two more GF bagels. Once I requested a glove change again, he removed his other gloves and without washing his hands, put on one glove to pick up the GF bagels. When he asked how I wanted the bagels, I simply asked that they be bagged separately and left the establishment. To top it off, the Gluten Free Vegetable bagel (again, Sat & Sun only and available in limited quantities) is super dense and tough (as if the dough had been overmixed--a frequent occurrence in GF baking) and not light and fluffy as it used to be. The quality and employee knowledge had decreased substantially, managerial staff is either dismissive or nonexistent, costs have increased, and employee health fees have been added to food costs. This place has definitely gone downhill since the pandemic.

I'm excited to know this place is here on Boston Rd! The breakfast sandwiches are delicious and they have a nice coffee selection too. If only I had realized they had a full express menu and that I had another option in that location besides Starbucks. Be sure to check them out if you like bagel sandwiches or lattes! Just note they're only open until 2pm.

BEST BAGEL SHOP EVERRRRRR!!!! Service was nice and had great recommendations. Everything was so good and fresh. I'm from out of town so I got a half dozen bagels to take home with me. They're really that good!!

If you're looking for some awesome bagels, this place has it. My brother went here and brought us some bagels and we were surprised how good it was. My husband and I came here and tried their egg sandwich on maple bagel and it was outstanding. As someone who lived in NY for 20 years, these are some good bagels.

This is a simple bagel place that is close to my neighborhood. Feeling indecisive on our breakfast choices this morning, we opted for bagels (how could you go wrong?). Honestly, cost wise you'll end up paying a similar price to First Watch. We both got a NYC bagel which is compromised of lox, cream cheese, tomato, red onion and capers on a bagel of your choosing. He got a plain coffee and I got a cappuccino. Our total (after tip) was roughly $50. First thing to note is, you don't go here for the coffee. The second thing to note is, those bagels are well filled. It's not a small sliver of lox on these guys they have pieces layered in there with a ton of cream cheese. They are messy. Don't try to be dainty eating them just chow in. I've tried a few bagels from here and NYC has long proven to be my favorite! Will I continue to eat here? Absolutely I'll just choose a different beverage from here on out ^_^

It's a wonderful place I had lox bagel with scallion cream cheese and they made it with just about everything I would have used. Aa good quality salmon, red onion, tomatoes and capers. Wonderful experience for my taste buds