Fivestar

So, I usually go to the fivestar on Denmark Dr. in Danville and after going to the newer location on Summit this morning...Denmark fivestar is the ONLY location in Danville I'll be going back to!! I went to self checkout and for some reason the screen only tapped when I hit cup of ice (I did have a cup of ice) and Two refills. The "manager" Chelsea Criswell approached me deleted the refill and said you need to add three drinks! Very snarky, very rude like I was stealing or had done it on purpose smh ‍ I went ahead because I wasn't about argue with her over an extra drink! She then proceeded to get hateful when I asked for cigarettes, thought she had scanned them in and tried to swipe car she literally watched and then messed the transaction up by scanning in the cigarettes!! When asked if she was the manager she said yes, I said may I have the GM's contact info then. She refused to give it to me! Rude for absolutely no apparent reason, I don't have to steal! Needless to say I'll never go back! The poor older lady looked at me like she was scared to death! I mean where do you all find these people to be in management?!?! Just throw the whole summit location away! Need friendlier staff who are welcoming not negative navy with an attitude!!! Do better, or do NOT BE IN MANAGEMENT

Used to really like this store but Now apparently it's selfCheckout only. Won't be back

Love the new self-checkout system. It's very convenient and the employees are always very friendly.

I stopped at Fivestar in Danville KY on 3-26-2019 and was using the lottery machine. I attempted to purchase a $30 ticket and it got stuck in the machine so the clerk on shift took my name and number and told me to come back tomorrow and the General Manager would help me. After speaking with the General manager with a grin on his face, he told me that there was nothing that he could do and that he was unable to check the machine for the ticket that got stuck or refund me my money. After asking if he was serious he said "I know I have a grin on my face but I'm 100% serious, my job is more important than your ticket, you must call the lottery if you want a refund!" I do not recommend this place and will not spend another dime here.