Crumbl - Paddock

There's no denying the Crumbl cookies are delicious. The marketing strategy is smart...it keeps us all coming back. The cookies are pricey, so quality and customer service are key. What I notice about the Louisville area locations is that there seems to be some inconsistency. Monday doesn't seem like the best day to get the cookies....after questioning where the filling of the cookie was, they said they only get to watch a video on Sunday and then make them for the first time on Monday. She didn't know there was supposed to be a filling?! Sometimes the cheesecakes are half full, the topping is barely there, or the cookie is much smaller than it should be. So I would suggest that you look closely at your cookies before you leave...customers shouldn't have to worry about these quality issues when there are others also waiting, but it seems to be necessary. Let them know what the mistake is....the cookies are supposed to look like they do on the App. They should offer to replace it for you, if not, request an exchange. For the price, they should perfect! As others have said, I too, think if I've ordered on the App, it should be there when I arrive. It's an issue that should be addressed. Chick-fil-A has spoiled us all...we expect everyone to measure up to their standards.

Seriously don't go here unless you want to be addicted to cookies! I was just introduced to Crumbl and I'm obsessed. Every week Crumbl releases new flavors, opened Monday through Saturday and closed on Sunday, but they release new flavors on Sunday so you can be ready to go on Monday. The location is nice and new. It smells like heaven. Ordering is done on a little touch pad, super simple, quick and easy. There were people there to take your order as well if you needed help. While the flavors change each week and don't come back for a while as I understand so you have to get while the gettin's good. They do however always have the chocolate chip cookie. Which is pretty solid. I recommend checking out their site before you go so you can see if they have flavors you'd like to try. I should mention they are a little pricey but they are gourmet cookies so I wasn't too mad about the price. They are open late so if you have a late night craving you have some place to go. The first time you go I suggest getting all 6, just for fun. Just make sure you have some friends to share with because the cookies are huge!

The cookies were excellent but were quite pricey. Despite the quality of the cookies, I think the price will dissuade me from returning anytime soon.Good (but expensive) cookies.

What's the point of asking if the cookies are to my liking if the issue isn't going to be fixed? You can see in the photo, one cookie is dwarfed by the other. It won't even hold the box open, as the box is collapsing on each side (small cookie). The other cookie is not fully iced--when I mentioned it, I was told they can't "overdress" the cookie. Quite funny--I guess they can't prepare them as advertised. At over $4 per cookie, it seems reasonable that they'd be made correctly. I won't waste any more money here.

The best place when in the mood for a different kind of treat. So happy they have multiple locations. I never miss the chance to sweet myself.

First time to actually go into a shop to purchase a cookie although I have eaten them before. Clean, fresh atmosphere and girls behind the counter were efficient and helpful. Cookies they have available are on display and clerks will tell you about each one. I opted for a doughnut cookie, sugar cookie with icing and sprinkles. It was light, doughy and delicious. It was enough for two of us to share but still a $4+ cookie is a bit much. But as a splurge I say give it a try, located in a strip mall plenty of parking and cookies are to go as there is no coffee or seating

These cookies are so good that it should be a crime. Lol today was my first time going. I went with my sister and dad to celebrate good news my dad received at the doctor! I've always wanted to come and I'm so glad that I did. The cookies are just a little on the pricier side but in my opinion they are worth it. As soon as we walked in, all the employees were very nice and spoke. It's very bright and inviting and I love that atmosphere because it always makes me want to come back and visit again. I will definitely come visit again!

The cookies are fire. Service is really fast & I'm always greeted with smiles. It's clean & I love using the kiosk to order.

Friendly, prompt & delicious!You must like under a rock if you haven't had them yet.

Good cookie but not enough icing on the brownie cookie. Large enough to split 4 ways!!