Crumbl - Middletown

The staff was very accommodating. The cookies were great and what I expected. I was happy they saved the cookies for my online order even though they sold out for non online orders.

A few weeks ago we were at the Middletown Crumbl- our name was called and our daughter brought what she thought was our box to the car. It was not ours so I proceeded to take it back inside and get our box the girl behind the counter, took the box from me after I've already left the store and turned around and directly handed it to the lady who it belonged to. She proceeded to say I'm not taking that it left the store which I agreed with her-They did not offer to get her new cookies nor did they offer to credit her back so she just left. As we got on the road, we noticed that several of our cookies were raw. they were stuck to the box so my daughter ended up emailing and got a very nice message from the General MGR saying to bring her the email into the store and she would get one free cookie, even though we had several raw cookies. so she takes her email and goes into the store to get her one free cookie and the assistant manager April was very rude and ended up saying just give her what she wants, clearly not caring we had an issue. Also two more people left the store during our visit very upset at the rudeness of staff. This store clearly needs some management change. Not to mention that raw cookie dough probably isn't the safest.If we do visit another Crumbl, it will definitely not be Middletown and not anytime soon.

A relative of mine saw that I lived near a Crumbl and asked me to stop and get some cookies. The store was clean and well laid out and the service was fast and friendly. I got four chocolate chip cookies at a cost of four dollars a cookie which seemed high! But the cookies were large and it was a gift so I proceeded. They were not as good as I had hoped, somewhat undercooked for my tastes and definitely not the best or even close to the best chocolate chip cookie I've ever had. Maybe I got a bad batch for my expectations were just too high. If I go again I definitely would try another type of cookie.

They have great amount of cookie that varies each week and I love to see what kinds will be available each week.Some of the cookies are extremely sweet but they are huge cookies to share.

Hoping to meet up with you all soon. Group chat has been lit especially since we kicked Deegal.

This is a good cookie spot. The prices are a little bit on the high side. However the cookies were really good and tasty. The set up was unique as you order it on a kiosk and they give you the cookies. It is a good spot that i do recommend

It is good but overpriced It tastes undercooked. I'm a little worried I'll get salmonella

Located near the 265 and Shelbyville Rd interchange in Louisville, KY, this place features large, dense and tasty cookies; albeit a bit pricey (36$ for a dozen). We took them to a baby shower and cut them into fourths to serve. They were devoured! Crumbles does not offer a wide variety of cookies but does a great job with what they do have. Quick in and out service and you can reserve your order in advance.

11/2 got chocolate chip cookie. Inside didn't seem fully cooked. 4 hours later violently sick, vomiting and diarhea next 12 hours. Lost 10lbs in a day

My favorite cookies ever are the classic pink sugar! I wish they had them every week.