Crumbl - Jeffersonville

These cookies are huge! I don't have any complaints other than the box needs one of those pizza tables, or something similar to keep the lid from smashing into the icing. These went over great for a work surprise for a coworker. Everyone enjoyed them. Ladies were nice and friendly when I picked them up too and they were ready on time.

Soft, expensive warm cookies? Yes, please. Remember, the serving size for a Cumbl cookie is 1/4 cookie. Delivery works great, as does pickup. The parking lot is tight, so be careful backing out. Inside, it looks like any other Crumbl. The folks there seem nice.

I ordered cookies for delivery and my order was canceled for no reason. When I called the store they said it was door dashes fault even though I ordered through the Crumbl app. They really didn't care about losing customers, they must have more business than they can handle, good for them. To add insult to injury they charged my card $30 and did not refund my money. I will not let this scam go. If you do not plan to fulfill orders than refund or just don't accept the order to begin with

Used to be fantastic, I don't know what has happened but it's not as good. Some cookies are meant to be slightly under baked but not all. It's rare anymore when I actually find one that I truly like, the rest of the time I waste my money.

I first tried Crumbl Cookies when someone brought a box in at work, and immediately fell head over heels for these rich, sugary masterpieces. So, when I saw that a new store was opening close to my house, I was extremely excited. What I didn't realize is that, with the exception of chocolate chip, the flavors change weekly (hence the loss of a star). I went in expecting to find the chocolate with peanut butter chips and the one with the creamy cinnamon icing, but alas, they weren't on the menu. Don't get me wrong; the cookies I purchased were of the same quality and deliciousness as the others. The banana cream cookie didn't make it home for a picture. But, I must admit my disappointment over finding out the two flavors that I went in search of weren't available.

While I have had Crumbl Cookies before, this was my first experience visiting a Cumbl Cookie store. I went on a Monday around 2:30pm & there was a line (from what I've heard, all Crumbl stores are legendary for lines no matter the day).The store smells amazing. When you walk in you are hit with a buttery sugary sweet smell that makes your mouth water. I was in line for about 10 or so minutes before I placed my order. Once I placed my order it took 5 minutes or less to receive my cookies. I ordered: 2 peanut butter cookies & cream, 1 pumpkin chocolate chip, & 1 regular chocolate cookie (all of which I have never tried before). Unfortunately none of these cookies really hit the spot taste-wise like I was expecting them to which was rather disappointing. Then add the fact that it was $20 (4 pack box + tax + tip) for cookies that were not amazing in taste... just not the experience I wanted for the money I paid. I don't think I will go back to "try" cookies, I will probably only go back to get the cookies I know I already love (snickerdoodle, churro, pancake... so YUM).

I love their cookies, they have decent customer service. Today their customer service was terrible. They didn't wash their dishes and left egg shells everywhere. I really wish they were gluten-free. The ambiance shows plastic cookie decor that resembles the cookies of the week. The girl told me that they didn't have two of the four cookies that I ordered. They had the dough but it wasn't made. I waited and they rushed and gave me anything. They didn't give me the cookies I ordered. My box was dirty.

Typical walk in and order at the counter experience, but the delicious aroma makes it well worth the wait!We go the the Jeffersonville location and you should be prepared, there is always a lineThe service is outstanding, if you have questions the staff are eager to answer.Each week they feature four different cookie flavors...check before you go. I have yet to meet a cookie I could not finish eating! Love the sugar cookies and the chocolate chip as well as they had chocolate cupcake last week..I only purchased two. The cookies are large and heavy which is borderline decadent. I recommend buying the box of four cookies. Why not? The store is closed on Sunday (thank goodness). Go to Crumbl Cookies and you will definitely return! Again and again!

Friendly staff. Didn't seem to mind that I asked for a different cookie--the first one had even less of the peanut butter topping. But this one also didn't have nearly close to what was pictured. Kind of disappointing. Last week I went and the Jimmy Fallon Brownie was hard as a rock. Not likely I'll be back. I also don't really love that the staff don't seem to change their gloves ever so the cute little box is always grimy and gross.

The young lady with the long dark hair was very nasty. We walked in to pick up our cookies and she rudely told us to "check into the app or we don't know you are here!" We did not use the app to order. We used their website. We could have done without the attitude after purchasing their $5.50 cookies! Three individual boxes plopped on the counter with no thank you! See you later. We will not be back to this location!