Caesars Southern Indiana

Guests Tolerated, Not WelcomedWe visited this property in early February, 2025. Our first mistake was following their signage which said to turn into the first drive for both the casino and the hotel. After parking and going up one level, the guard chastised me for coming to his station. I asked how to get to the hotel, and he gave me a long story about bringing our luggage up to his entry point, which they would have to hand check thoroughly. Then, we would have to carry our bags through the casino and walk 1/4 mile to the hotel. I asked if there was any alternative, and he said to get back in the car, turn left and take the first road to my left, which would take me to the hotel. Only problem? There IS no road to the left of the casino. We had to go RIGHT about 500 feet, turn right on an unmarked road and wind through the property to the hotel. Yes, the hotel is 1/4 mile from the casino. I guess they just wanted us in the casino spending money rather than getting to our room quickly to relax after a 4-hour drive. Instead, I got lectured for not knowing the property layout in advance. Duly noted! At the check-in desk, I presented the clerk with my Caesar's Reward card and she said she didn't need it. After we got home, I received an email from the hotel manager telling me I failed to earn points for my stay because I didn't give them my Rewards number. I emailed this story to the manager, but never got a reply - OR my points. I guess they have to pay Corporate a cut of the stay if the guest is a Rewards member, so they prefer to ignore the points program completely. When I finally got to the room - almost 1/2 hour after arriving on-site, the windows were covered with thick white plastic, so we couldn't see out. I went back down to get a different room, and the clerk said that entire side of the hotel was under renovation. Even though the hotel was only about 1/4 full, that was the only room we could have. So every morning from about 8 am until 5 pm, we heard jackhammers and drilling. Two seniors, and they gave us the noisiest room in the property. The room itself was very nice, but we were hoping for a relaxing getaway weekend rather than living in a construction zone. Housekeeping was very friendly, which made the trip nicer, but hotel management showed zero interest in making our stay enjoyable.Apparently the property DOES offer room service, but our room had no literature, no menu, absolutely nothing to tell us about the hotel or what services they offer. So as far as helping guests enjoy their stay, it was more like a Motel 6 rather than the luxury property we envisioned. Plus, the casino is literally 1/4 mile from the hotel. Yes, they have "people mover" walkways, but it's still a long way to walk for seniors like us.The casino staff was very nice for the most part. We came for the sports book only to find that they don't offer off-track horse race betting. Would have been nice to know in advance. Food venues were very limited, but overall the quality of the food was good. Slot machines weren't paying at all, but then again this is an Indian casino (although we only saw one person of native American descent on our entire visit.) Indiana - like most states except NV and NJ do not require casinos to pay out a fixed percentage of the draw. So they chose to tighten up the machines that weekend. They know people will still play them because there's nothing else to do. Table games were good and we actually won there, so I would recommend sticking to the live tables and avoiding the machines.Checking out, they asked if I wanted a printed or emailed receipt. I opted for emailed, but they never sent it. I still don't know what they charged me.Bottom line: we felt that the staff of locals really does not like out-of-town guests disturbing the peace and serenity of their casino. Point taken, and we will honor that request in the future. Perhaps they should put a "Do Not Disturb" sign at the check-in desk.

The hotel is extremely outdated and poorly kept! We arrived and were greeted by the wonderful staff! Upon arrival to our room we started checking it out and on the bed was fresh BLOOD......disgusting! We immediately took our belongings back down to check in and got a different room, however that should never have to happen. The protective mattress cover in both rooms were torn, no fitted sheets on the mattress and they are old, worn out and uncomfortable.

Staff was awesome! Loved their text checkout option. Bed was firm but still very comfortable, plenty of outlets for charging, the bathroom was big and the shower and toilet are separate which is convenient. There were 4 pillows on the bed and you could text housekeeping if you wanted anything extra. Room came with a fridge, coffee maker, hairdryer and tv. *****Visited Gordon Ramsey steak for dinner, definitely more expensive than I remember but definitely delicious! Dani took excellent care of us, we had the pork belly appetizer, didn't care for the grits needed more berries, the steak was perfectly seasoned, the truffle fries were a little to greasy and limp and I suggest if u prefer ranch as a dipping option u bring your own, the dessert was soooooo small!!! It was good but definitely overpriced for the 1/4 cup mouse.

This place is still one of the worst casino's I've been to, it's been years since we have visited, and really no change, the casino is new, but there are less slots, slots that take your money quick, there are hardly any payouts, but we went for my wife's birthday, took here to Gordon Ramsay's, it was a let down too!, our room had a pile of dirty towels in the closet, only 2 pillows on the bed, not hand cream or conditioner, glad we only stayed one night, we won't be back.

Homestyle cafeteria-like place in Piazza is terrible! Only place to eat other than Grill fast food, and Gordon Ramsey Steakhouse will cost $$$$$. Homestyle today had fried chicken, meatloaf, fried fish and ribs. It used to be a destination! No longer. Eat before you go or dinner at one of New Albany's restaurants. Or better, save your money and head to casino elsewhere.

I one time didn't have the best experience here one time but that was only once out of several visits. After some time & some learning with a different perspective & realize more or the ins & outs of the business & I will say overall the company/ casino is courteous & professional & I have almost always had a pleasant experience when there! I appreciate the employees & the management! It's a great place for some entertainment & worth checking out!

I'll base my comments on the casino, as we didn't stay at the hotel. The complex overlooks a section of the Ohio River, isolated from city noise. There's an on-site garage with ample parking. Although signage to exit the garage is almost invisible. It's easy to go round and round several times before you figure out where to hit the down ramp. The casino is large, with tons of slots for a penny, quarter & dollar. There's a "high roller" section, and we steered clear of it. The casino also has electronic craps and roulette. And there's a section packed with poker tables. And of course, lots of TV's to watch sports. I didn't get any sense of smoking, even in the designated smoking area the filtration did a great job. There's a couple of full bars, a free self serve soft drink & coffee station, gift shop and a "food court" serving up overpriced things like fried chicken, meatloaf and traditional sides. Slightly less expensive is an area with burgers, sandwiches & salads. A Gordon Ramsey $teakhouse is coming. The staff is friendly and accommodating. Caesar's may not be Vegas, but it's a fun, clean and well run casino.Oh, I left with $10 in my pocket and a modicum of dignity. Don't ask what I started with. Let's just say I made a nice donation.

Casino attached to the Cesar's hotel and casino In Southern Indiana. As a resident of Louisville Kentucky this is the only nearby place to come and legally gamble that isn't horse racing at Churchill downs (still haven't quite figured why it's ok to bet horses in Kentucky but not nfl games) Overall it's about a 25-30 min drive so it's not too bad of a haul. Very much out into the sticks with not much around. I usually come and donate my money about once every 5-6 weeks it seems. Black Jack is my poison. Although they do offer plenty of slots and other traditional games like craps, roulette, and Texas hold 'em This up until a few years ago was on a boat docked on the Water with 4 floors. But Cesar's got tired of closing due to high waters and things so they took a once luxurious lobby area that had quite A few nice restaurants and made it the casino floor. Us locals always just said "let's go to the boat" and that meant it's time to gamble. Even though it's not a boat anymore local people still call it the boat (guilty). I use to really love this establishment when it was the boat. It had plenty of tables, options, action and great paces to eat. Since it became just a one floor casino it's not as crowded with not as much action and it seems like it is 80 percent slots. They maybe have 3-4 black Jack tables at the most it seems. So if it ever has a decent crowd it's hard to get a table with your group sometimes. In the past there was plenty of options and it was easy. They did add a nice sports book area with TVs and live sports betting that I do enjoy. I watched a uofl basketball game there this past year and it was cool experience. Staff here is hit and miss as I'm sure it is with most casinos. Some dealers are super nice and others seem miserable. Which can change your whole vibe. The pit bosses there recently haven't been the greatest. I've seen more than a few uNecessary run ins a with other patrons. Never me though. I sit quietly and play my min hand black jack without much fuss. The food options here are not good anymore. Down to one restaurant called Jack binions which is a high dollar steak house that serves low priced tasting steaks. Out of all the restaurants the boat had before Jack binions was the worst and it's the only one they kept. They have a food court/cafe area where they sale way overpriced hamburgers and sandwiches. Like $15 a burger almost. And there not very good. They do have free fountain sodas spread out still. So that is one good perk that remained after they switched from "sea to land". Overall this place isn't as good as it once was. Casino smaller, less attractions, not the cleanest and less gaming options (outside of slots). The hotel attached always is what it was. A semi decent maybe 3 star level hotel that if you show up often you can get feee night stays Monday through Thursday pretty easily. All in all I keep coming back because the state of Kentucky refuses to legalize gambling and make the profits Indiana is. You have to be Churchill Downs to make gambling profits in our state it seems. Someone struck gold on that Monopoly. Since I'm not a horse guy I'll keep making the 30 min trek to the sticks of Indiana to get my gambling fix. It was nicer when it had better amenities but it's still fun to come and spend an hour or two playing black jack.

ANIMAL CRUELTY!!! Not that is should matter but I'm a diamond plus member with 43,300 points and it's $5 to get 1 point(do the math) I spend a lot of money there and honestly have never really had a great experience. I think there's 3 people that work there that know my name. Employees are rude petty and just not nice. I finally spoke to a manager strictly by accident cause nobody would ever return my calls. I voiced my concerns he seemed sympathetic and said he would discuss them at the next meeting. Well that night he got to see exactly how bad it is! I had stayed in the hotel for 5 days spending roughly $2k and one night i come back to my room to find my key won't work. I go to the front desk the lady says i owe them $110(it was actually $35 after they took my $75 deposit) for my dog. I told her nobody has said a word to me all week or when I checked in. She stop speaking to me and refused to let me get my dog or my stuff. I was like wtf u gonna do keep my dog Locked up w no food or water?!! Finally security convinced her to give them a key but i wasn't allowed to go in and get my stuff and dog. I went in anyway so they called the cops on me. JUST FYI THIS WAS AT MIDNIGHT WHILE IT WAS POURING RAIN FREEZING! I get my stuff and dog and walk outside to figure out what to do because my car is broke down an hr away the cop yells at me to leave now or I'm going to jail and my dog is going to the pound. So I start walking DOWN A 2 LANE HWY 10MILES LONG IN THE MID THE NIGHT IN THE POURING FREEZING RAIN!!! My poor dog was soaked shivering terrified of the cars and semi trucks speeding by at 80mph and honestly I can't believe we didn't get hit!! It's one thing to put me out in the cold rain but my dog?!! How can somebody be so heartless cold cruel and petty over $35 to somebody that spends six figures in their establishment which really shouldn't matter you'd think just on a human level nobody would do this. This is by far the worst thing that has ever happened to me at any business has ever done to me there is nothing even close. It honestly sounds like I'm lying about all this. DO NOT GO HERE UNLESS U SUPPORT ANIMAL CRUELTY!!!! wish u didn't have to give 1 star

It is an older casino/hotel which is fine some things could use updating like the bedding, and tv program. Check in and out was easy no issues. I got a non smoking room that did end up smelling like good ole marijuana and our comforter top was not comfortable but they fixed that and gave us a new one and was fine!The casino was nice with a lot of variety. They do not have drink girls walking around (I think I seen 2 both nights) like some do which was fine with me cause I don't drink and my husband didn't mind walking to the bar to get one if needed. We did not eat any of the food at casino however I was told was pricey but can not verify. We got a pizza from the hotel lobby cafe and it was good!We did Uber to Louisville one night just cause the casino is kinda out away from everything and a Uber ride round trip was about $80. Overall it was a decent stay and we would come back.