Pupuseria del Valle

Excellent service , nice ambience, they have some deals in the food , i tried some pupusas and they were really good

I was exited to have found a pupuseria near my office , but sad to say I was disappointed. I'm Salvadoran myself so I've tried many salvi restaurants and know a good pupusa when I taste it. The pupusas here weren't horrible but also weren't very good. The masa was a bit on the thick side and a little dry. The filling was good. I also got a chicken tamale and that like 2/5. Tried the plantains and while the plantains were good, the beans and cream were watered down. The other negative for me was that I placed my order over the phone and when I picked up I was told cash or Zelle only. I didn't go prepared with cash so luckily I have Zelle so I could pay, but that should be disclosed over the phone in my opinion. The inside feels authentic and clean so maybe I'll give it one more try and update if I do. But for now it gets a 3 for me.

The food is excellent tasting. The service is excellent and efficient. The Ambiance is so pleasant and inviting either by yourself or with your family is excellent. I highly recommend this place.

We sadly have to rate this restaurant 1 star because of service and the pupusas itself. Starting off with the service, I called in a pickup order and decided on the #2 combo with 2 pupusas and rice and beans and the #3 combo with 3 pupusas and a canned soda. When I first called, the lady said we couldn't order different types of pupusas, even though it didn't specify on the website. So I told her let me call her back so I can get my Mom's order. I called back and the lady said never mind we can do it and it'll be ready in 30 minutes. My Mom drives to the restaurant and the lady seemed to be so confused on our order. She didn't have the best customer service toward my Mom. To top it off, my Mom handed the lady my card to pay with and she said "No! Cash or Zelle only" which is weird because there was NO SIGN until the lady turned around a plastic sign that wasn't facing the direction of the customers and pointed at it. To make matters WORSE, another customer was coming up to pay and handed his card. The lady said "cash or zelle", to which the customer said "No I only have my card here." and the lady accepted his card as payment! RIGHT IN FRONT OF MY MOM! Absolutely ridiculous I couldn't believe how my Mom was being treated at the restaurant. This is not acceptable. And lastly, the food. The pupusas look like pancakes. And for the price we paid it was absolutely not worth it. They forgot my rice and beans as well with my combo and it's not like we can get refunded because the receipt they gave us isn't even a receipt. We love supporting small businesses but not when customer service and basic respect goes out the door. We are never returning here. Do not waste your money, time, and energy going.

I just will give 3 due the services they provide here is so poor, waitress doesn't even smile and when you are trying to get something she give you the rudest aptitude, not only that she doesn't introduce herself and come back to check on you, unfortunately and many on Salvadoran restaurant they have the kind of reputation on their services. Pay attention owners give them a raise that maybe they can do better or perform better bad customer services first and last.The pupusas were good but better if you take out, my friend ordered plátanos fritos and they were burn.

This was my second time visiting this establishment. There's one cashier whom also serves as the server and one cook. The place is very clean and they have a good amount of clients it seems. The food does take a bit long to come out so be prepared to wait if you're ordering there and dining in. I ordered pupusas and the cheese one was kind of flat for what I'm use to and the lorocco one was more filling as it had more cheese and it wasn't burnt like the cheese one. My aunt and her daughter seemed to enjoy their plates but it was hard to get a hold of the cashier for refills or the bill as she was the only one doing a lot. Everything in the pictures ended up being $75 without tip included. It's a bit pricey for meh food and non-efficient service but it's the only pupusa place in Burbank.

The breakfast combo is something I always get and never get tired of it. Delicious all around and good service for just one lady doing it all practically. Lobby is nice and clean and play good music. One of the only ones in the valley thank god!

Restaurante horrible , más mierda, el servicio feo y no cocinan bien las pupusas, los dueños han de no hacer bien su trabajo . Otros lugares las hacen mejor, valen V

Greasy, Over priced and the worst pupusas I have ever had! They are a shame to El Salvador

Pupusa Combo with can soda deal for 8.99! Best pupusas I've ever had! Friendly service and quick to get the food! Highly recommend the pupusas and will definitely be back! Parking is available in the rear if you can't find street parking.