Haidilao Hotpot City of Industry

Chris very attentive service.. the food it's good.. and the place very clean.. we will come back soon..

They were so kind and delicious. The service was also so good Kris very nice. Thanks for service

my bf took me here for my birthday & it was my first time visiting a haidilao. they decorated the table super cute & even took pics for us. then we ordered on the ipad and service was super fastthe servers here are very friendly & helpful, always checking in on us. they even came by towards the end to bring a complimentary cake slice & sang a cheerful birthday tune for me. so nice and silly! the ambiance is fun and fresh, with fun neon lights on the windows. its also very clean here which is important. i recommend coming here to celebrate & definitely let them know!!! :-) if you check in & leave a review on yelp you can spin the wheel for a free prize -- i won a free coke. if you tell them the *secret* messages, which you can find online you can get additional free toys, snacks, and goodies.definitely will be back to this haidilao to celebrate more! it's located in the puente hills mall & theres always a bunch of free parking in the lot.

After such great previous dining experiences, our family was excited to return and introduce our out-of-town guest to the restaurant. Unfortunately, something changed within those two months, and this visit was a completely different experience.We typically opt for Menu B, so we quickly noticed that many items had been moved to Menu C. My mom was especially disappointed to find that the marinated pork intestines were no longer included in the AYCE selection. To add to the frustration, some items on our chosen menu came with an additional charge (such as the raw chicken plate at $14.99), making the ordering process confusing.Despite these setbacks, we tried to make the best of our meal. Unfortunately, many of the premium items (limited to one per person) were never brought to our table, and we had to specifically request them from our server. The hot pot items arrived noticeably slower this time, leaving us waiting and hungry.Midway through our meal, our server approached and asked if we wanted to spin the wheel for a free beverage in exchange for a review. I explained that I had already written one, to which he responded, "When?" After I told him "Two months ago, in December," he asked me to write another. Well--here I am, writing another one.To top things off, after finishing our meal, we headed to the ice cream freezer. On our last visit, the server had kindly told us we could help ourselves. This time, as we were selecting our ice cream, our server came by and reminded us, "Just a reminder, it's one per person." While we already knew that, the way it was said made it feel like we were doing something wrong.Overall, this experience was a letdown compared to our previous visits. With so many other hot pot restaurants in the area offering better experiences, I'm not sure we'll be returning.

Enjoyed a later meal after movie . Unexpectedly fresh Kobe beef , delicious soup base with tender chicken ! Service is also excellent. Not too push but very accommodating .I love the fact that they open until 12am which provide an option for movie goers !

I LOVE THAT THIS LOCATION DOES ALL YOU CAN EAT before 5pm! KITTY THANK YOU for the good service. Everyone did great job, they kept the place super clean especially sauce bar area. I LOVED THE EXPERIENCE! $32.99 for AYCE + $3.99 for the sauce, snacks , salad bar. My fave from A COMBO was TREASURE BAGS :)) And lamb + beef + seaweed knots. I love the snacks here too! Highly recommend if you normally love quality hot pot. -Living with luci

Came here to try the AYCE option and went with the $49.99 per person selection. For the price, I was expecting a more extensive variety, but the options felt pretty limited. On top of that, they charge an extra $3.99 per person for the sauce bar, which felt a bit excessive considering the overall cost.That said, the experience itself was still enjoyable. The service was attentive, and as always, Haidilao knows how to make dining feel fun and interactive. My favorite part of the meal wasn't even the hot pot, though. It was the deep-fried buns with condensed milk and the ice cream at the end! Those alone were worth it.While I love Haidilao for its service and atmosphere, I don't think the AYCE option is the best value. I'd probably stick to the regular menu next time!

Came here on a Friday for lunch and got the ayce option. I called the day before to confirm they would have the lunch special pricing since it would be Valentine's Day, and they said yes. However when we got there they said it was not available due to the holiday, which was disappointing since I was told otherwise. Another communication fail was that we weren't able to use a $10 off card they gave us last time because ayce is excluded from it, but that is not mentioned on the card. For trying to be a higher end restaurant, they definitely need to work on their communication and marketing. Although it we began with an unpleasant experience, the server was helpful for the rest of the time. Food was delicious, we tried the Tom yum, pork bone, and spicy beef soups. All were great. The angus Chuck and ribeye are our to gos for meat- the brisket's is tougher with the stringy fat.

My first time getting to try Haidilao and I'm so glad it was at this location! AYCE hotpot and amazing service?! YES PLEASE! We came here to surprise our friend for her birthday (she originally thought it was just her and her boyfriend) but we got her good! Her boyfriend made reservations for us. It wasn't crowded at all (since we were having lunch at 2pm). So we quickly sat down and our server explained to us how everything works. We went for AYCE Tier B and got 4 soup bases:1. Mushroom2. Sukiyaki 3. Tom Yum4. Pork BoneI don't normally try spicy stuff so I didn't get to try the Tom Yum. But from what I heard from my friends it was good! I especially loved the Sukiyaki and Pork Bone soup bases. Everything was really flavorful and tasty! The ambiance was very vibrant and the workers were all very kind and approachable! I am already planning a lunch date with my boyfriend in the future! Highly recommend, everything was clean and we also walked out with toys!

very good service, beautiful environment. very delicious, one oh FM family is favorite hotpot