The Kookaburra Lounge

I am definitely coming back!!!!The vintage Hollywood vibe, the laughing til it hurts, the amazing drinks.. this place is awesome!The lounge is located inside of the Ovation at the 4th floor, take the elevator/escalator from the parking garage and you'll be able to spot the front door right away. They also do validate parking ($3 for 4 hours).My friend and I arrived early so we sat at the bar for a bit. The bartender gave us the heads up that the two-drink minimum (food items not included) per person would not apply to drinks purchased at the bar, I appreciated being told this right off the bat. Every staff member we ran into was very nice and professional. The venue is very clean and well decorated. Seats are plentiful and comfortable. The drinks are delicious and strong! Pricing was also reasonable considering the location. We didn't order food so I cannot comment to that. The lineup they had was great, my head hurt after the show from laughing so much. We sat in the front row, it was fun being apart of the jokes. :)Without a doubt I will be returning here for another night of laughter!

What do you get when you have a sold out show, a skeleton crew, and no organization from leadership.... DISASTER! This venue can't host an event on time. Even if they know their show sold out. We came for the burlesque show. Tickets said venue opens at 8 arrive early for seating. We arrived 7:40, big crowd already waiting in the patio. By 8 there was a line out the door. It wasn't until 8:40, already an hour of outside waiting that they let us in. Mind you the show should've started at 9. Everyone was finally seated by around 9:45. Show started at 10. Still expecting you to do a 2 drink minimum, which if you're expecting a good cocktail please go elsewhere they don't know their ratios and their "homemade" syrups don't equate to a good tasting cocktail. By the time we placed our drink order in and got our food and drink it was already the shows intermission. No way I'm ordering a second drink and have to stay until after the show is over to get my last drink. If you're expecting their bar food to taste good you have a better food experience eating day old food cooked by a microwave.Do not come her for food or drinks you're not missing out on anything. You'll have a better time walking the strip and entering any other bar. You'll come for the shows but that's it. If every event they have is ran like this. This place has until their lease is up to stay in business.

I've been here 3 times now. . . Most recently last night for the V Day burlesque show. I love the floor plan, lighting, chairs wallpaper, stage, & live band. It's an awesome setup for the Burlesque show they frequently feature. I'm a fan. What is absolutely dismal is the wait time for drinks, staffing levels, general hospitality etiquette. Granted last night was a special event for the "holiday". I noticed that everyone including myself was waiting a long time for the drinks to get filled & delivered. I went up to a woman at the bar who was either a manager or owner & asked her how to order & get a drink.. she said "Oh the bar staff will help you"... I said "respectfully, they are buried behind a mountain of server tickets & all of us at the bar have been waiting 25 min (no exaggeration)"... I then said "I don't see how the bar & venue make $ with these long wait times".She said "oh we only have three bar wells & there was a mixup with staffing today; you know it's hard to find good help in LA". She then offered to come take my order but I said that was ok & not needed because I knew my order would just sit behind the mountain of tickets. A server came to me shortly after & apologized for the wait & said she had overheard my conversation with that woman & that she would take my order & that yes I may have to wait but at least it's in the queue now. Having worked in hospitality in high volume & high end places I see things through a different lens & I'm very low maintenance.. it takes a lot for me to get upset & get the higher ups involved... I'm very aware of the hard work that goes on behind the scenes & I tip very well. Long story short eventually my date & I got drinks. I've been to this venue a couple times and it's always the same long drawn out wait times for service. Also, many of the events advertise 2 Drink minimum per person & that has NEVER once been enforced.. hey I'm not complaining but it's a terrible business model. I'll probably come back to this location again but I'll pre party before reaching the show floor & will have zero expectations of reasonable service. KooKooBurra: (if you're reading this) 1. Route service tickets to a different area via your PoS systems & have bartenders designated to ONLY make service drinks... this way staff @ the bar can better handle patrons at the bar & cover any overflow. 2. Have someone posted at the front door at all times while the seater walks parties to their tables. Better yet these 2 door staff communicate with each other & streamline the seating process. 3. Staff accordingly & more efficiently so that servers have consolidated sections & don't have their customers strewn across larger surface areas. This is just business 101. The Ovation (Hollywood/Highland) center is such a tourist trap & dying location. I'm sure the rents here are high & everyone wants to make $ Customers have a ton of options for beverages & alcohol tastes the same everywhere If you want to keep your customers, we deserve better attention & basic care. Also the reality is that tips reflect service.. I'm sure the staff is getting shorthanded for some stuff that might be out of their control.

venue is engaging in disability discrimination. i am an autistic person with partial hearing impairment issues (auditory delays). by state law, the disabled persons act, as well as federal law, the americans with disabilities act, entity is required to accommodate me. they have repeatedly refused to do so or respond to emails. this is illegal. if you like me are a victim of disability discrimination by the kookaburra, contact the mayor, the california civil rights department, and the department of justice.UPDATE: No Katie -- i told you explicitly that the accommodations are insufficient. i have already explained why. You are lying. I rejected the accommodations because they do not meet my needs. consequently, you are lying; you continue to be violation of the ADA. The expectation is that you comply. If a person needs subtitles displayed on a larger screen and needs a device significantly closer to the screen, this is an accommodation you must provide. You have cited nothing in either case law or statute to prove otherwise.

We had tickets for early entry for the Valentine's Day sultry burlesque show. The ticket said doors open at 8 o'clock. Since we didn't have assigned seating, we got there at 7:30 so that we would be one of the first in line and we definitely were the first in line. They had us wait on the patio area, which was nice to be able to sit while we were waiting, however, the trouble started at 8 PM. At 8 PM they let us know that they were experiencing some difficulties and that they'd let us in within 10 minutes. 10 minutes passed 20 minutes passed then they said we would be in within two minutes yet another 20 minutes passed and they said soon we'd be in....they did not start letting us in until 8:45 PM. The ticket taker was so overwhelmed that when I gave him my phone, he touched it and it made my screen go black and then he got short with me and told me that I needed to go faster after making me wait 45 minutes past door opening time he snapped at me for a two second snafu that he created. Once we were in we were seated immediately. We got really great seating and were close to the stage. We ordered the charcuterie platter, but they did not have that available anymore and said they needed to update their menus. So we ordered a pretzel that came with cheese sauce and mustard. My advice is skip the food here. The cheese was so disgusting with a grainy texture. what I did appreciate were the mocktails. They had a pretty good selection. The pink kitty was nice and refreshing bonus points for offering Guinness zero! We also had the lemon meringue pie martini which was really like eating a pie so good! And the lychee martini, this one was a bit stiff! We asked for water, but never got any so as far as service goes they may need more servers because they seem very overwhelmed if I couldn't get a glass of water within the 2+ hours, I was there. The entertainment was top notch! All the performers really gave 100%. I would definitely recommend the performers, but the venue is just so/so.

Not sure about this place, but please do not do big events for Hollywood crowd. Who ever does organize events, please keep it to occupancy seating limits. Not standing!

I attended a 70's bday party here and it was very nice. The place is spacious with a nice large bar and huge outdoor seating. The food appetizers were good, especially the fries. Great service everyone was kind and professional. I would give a party here.

First time here & they did not disapoint. Drinks are delicious!, ambiance is soo pretty. Customer service is amazing ... johnny is such a sweet and amazing bartender!, highly recommend you come say hi to him & grab yourself a yummy cocktail...Will be back.

Food was absolutely amazing and so were the staff. Big shout out to the cool security guards too. Thank you for having us!

I've performed here 3x's now & I absolutely love the venue.We do live band with burlesque & the owner has been nothing short of accommodating. Always a great attitude even under pressure. The venue is absolutely beautiful.My only suggestion would maybe to put a large flatscreen on that wall support in the back bar that blocks the stage.