SpringHill Suites Elizabethtown

I wish I had read the reviews before booking. I booked a room with credit card points and ended up being charged for the room on my card as well upon checking out. The manager is ducking my calls and keeps putting everything off on her front desk team (which is doing the best they can but need support from a reliable leader). They accidentally refunded the third party instead of me and now expect me to contact the third party to get said refund. This makes no sense. There's a whole lot of buck passing and no real problem solving. Regina should be ashamed of herself for allowing this thievery to go on! I will have to contact my credit card to dispute the charges. From the sounds of former reviews this seems like a normal occurrence here. Traveler beware!

Booked stay and paid through hotels.com. and then hotel billed my credit card, too. Neither one will take responsibility for refund and the manager at the hotel is the only one who can do a refund. The manager is never available when I call. I have started charge dispute through my credit card company, but I won't stay here again.

All I can say is WOW!! Joel and Ashely really made my night!! Added another room for a discount to keep my kids from playing all night!! Thank you!! Love you two!! Room is amazing!! Breakfast was perfect!! Walking distance to everywhere!!

This hotel is in a great location for people who might be traveling to Elizabethtown for the Ripken Baseball Tournaments. Putt putt golf/bar within 100 feet of this location. The smell coming into the hotel was not very pleasing however it goes away once you are at the front desk. Unsure what that was about. The hotel lobby is a great place for meeting if you are with a large group. The hotel does a great job of trying to manage the noise level since this location hosts a lot of sports teams. They have a two strike policy that seems to help with this. The pool is VERY small. More like a size of a larger hot tub. Our room was clean. We found a dirty sock tucked between the wall and the cabinet that holds the TV. This sock was not ours. So I am not sure how often the rooms are deep cleaned. The staff was friendly enough. I would recommend to the hotel to clean the couch cushions in the lobby. The sight of all the stains are enough to make you lose your appetite when eating your free breakfast. The breakfast by the way was a nice touch.

We were in E'town for a family funeral due to a sudden death (very sadly and unfortunately). However, in the midst of such difficult circumstances, I am glad that we found SS. It appears to be the newest of the many hotels/motels at this particular highway exit. The staff was wonderful, the room just about as nice as a Hyatt Place suite, and the pandemic breakfast options just as (pandemic) limited. Fortunately, we had a Keurig (and brought extra coffee!) and a microwave (for John H.'s morning oatmeal). An evening walk around the cluster of hotels and restaurants was ok, too. Thanks, SS, for a providing a pleasant shelter during a somber weekend.

We spent the night during our cross country vacation. It's less than 4 years old but it felt older because it has not been kept up. It didn't look or feel clean. One of the towels had a yellow stain on it. There was dust on surfaces that should have been cleaned. It's October 2020 and almost a year living with COVID. I expected Marriott to have high standard of sanitation and cleanliness. Luckily I brought cleaning supplies and cleaned the room properly. The front desk reps were not warm and friendly. The bed and pillows were very comfortable. The sheets were clean.If you want a good night sleep, ask for a room facing away from the parking lot. We could hear the people on the patio talking late into the night.They did not serve breakfast due to COVID-19 but they offered breakfast to go.

This is exactly what you would expect from the brand in terms of the physical plant. Everything was clean and the beds were comfortable. The lobby was more or less the same as every other Springhill Suites.But the place bills itself as a hotel largely serving peopler who travel for work, and this hotel really delivered for us. My friend and I checked in and had to record a podcast. I noticed the meeting room was not in use, and asked if we might record there. The woman at the desk checked with her manager, and five minutes later we had a space to work in.I can't tell you the difference a table and some chairs made to two guys tired from traveling. We'll be back every time we are in the area. I leave Yelp reviews to remind myself of the good places out there, and the bad ones. Thanks for helping us out today.And if you're interested, the podcast is called Words & Numbers. Find it anywhere you get your podcasts.

I have been staying at this hotel because I am a Marriott Bonvoy member. I see that someone finally doing some cleaning along the staircase, and the fitness center. The pool water is so cold that no one actually want to use it. I love to be able to use the pool, but it's too cold. My room is decent, but the carpet needs some cleanning. If you wear white socks in the room, your socks will turn brown or dark in no time. If you are walking bare feet, your feet will turn dark as well. I like the air and the heat in the room, they work well. The beds are comfortable, but I like firm mattress. The small room refridgerator does not gets cold enough and too small to fit anything if I need to stay for a few weeks. The lighting in the room is not bright enough. It's dark and depressing to stay in the room.

This hotel rooms are disgusting. I walked into my first room and there was a soap scum ring on the shower floor. I went back to desk and asked for a different room. The second room was not much better. The shower door handle was laying on the bed. The floor in the shower floor was stained with dirt. I called back to the front desk and the maintenance man came up to fix the door. I went back to the desk to complain and the gentleman at desk just shrugged his shoulders and said sorry. I will never stay at a Springhill suits again.

While the room was clean and quiet, the huge problem was the breakfast. Having been told that breakfast would be available until 9am, I arrived between 8:15-8:30am. When I arrived, there was no coffee, no eggs, no sausage, and no potatoes. All of this had been consumed by other guests and had not been bothered to be refilled. Only a handful of sad bagels and a few yogurts were left. As I and many other guests waited for the coffee to be refilled (it took about a half-hour after getting the attention of the woman who was working the breakfast), none of the other food options were refilled. If Springhill Suites is going to make it a competition to see who gets breakfast and who does not, then the guests need to be informed ahead of time. I would have booked my stay somewhere else if I knew that I would need to beat the other guests to breakfast just to get some coffee. Since a complimentary breakfast is supposed to be part of the stay, guests need to be made aware of that not only will there be limited food options, but there will not be coffee available. I can deal with a more limited breakfast menu, but I cannot abide with no available coffee. I will not be staying again at this hotel.