Richmond Skate Center & Event Space

we rented out the Richmond Skate Center & Recreational Building and overall had a amazing time when we entered I was told we can "request songs" and "select from there playlist" everyone was having a great time given the floor was difficult to skate on due to being dirty or sticky idk I'm not floor people. We had set a playlist (Barbie) and requested 2 songs (cha cha slide, and a slow skate song) when my kid was told we was "out of skips" I said there was nothing like this mentioned in our contract so I told them to go request our last song as skaters come in to do cake and gifts "girls just wanna have fun!" As the song was ending a young adult approaches me to tell me that she can't keep running back and forth to the do booth and if we wanted to plug up our phone we can I said "ok I didn't see that in the contact and it was looked over by a lawyer (my husband) so I understood what I had signed, but that was the last song anyways it's 215 we're going to open gifts" then moved along... party ended at 3We're opening gifts when this woman shows up I smile big at her to just be kind and she says come here very loud! for the last 30 min of my kids opening gifts she was causing a scene I didn't get to enjoy my kids opening gifts or even say goodbye to my guest because she wanted me to know it was a "waiver not a contract‍ " and her 19year old child felt attacked when I mentioned lawyer and how I pay for the facility, not the staff" reading reviews I already knew this woman was a miserable human and just extremely argumentative so I just agreed and tried to be kind. Telling her that that "waiver" with the deposit is a contract. However after ending her outburst she proceeded to stomp around my guest rushing clean up with the most constipated look on her face. Making everyone feel they needed to leave before even my party end time! I considered messaging her to request a refund based on her outburst and her taking 30 min of my time but she seemed very pressed for money! Let's all just learn from my mistake and not book this place!

After a recent run-in with one of the owners, I will not be going back and would not recommend this skating rink to others. She was incredibly rude, unprofessional, and attempted to intimidate me in front of the other party guests. It's definitely worth the drive to Berea or Lexington for a more pleasant experience.

This place is a joke. Do not, I repeat have a Birthday party for your children at this place. The staff was so rude and not helpful at all. They lied and said that everything was included in the $242 package. They charged us extra for plates for the cake that "WE" bought and even for silverware!! Really??!!! Very overpriced for what little they provide. Overall, just a very disappointing experience and would not recommend!!

My family was very disappointed in the birthday party we scheduled here compared to other hosted parties. If you book during open session, you should be prepared to have the party on your own. We were greeted by a host who had a list of children attending the party. All of the ages were wrong and never got corrected. The host was the skate rental attendant so we did not see him until the end of the party when he came around with a trash can. Details of the activities were absent and we were left to fend for ourselves. The pizza was delivered at 7:00 when the party was over at 7:30 and this caused issues completed our activities. All skaters in the party had to receive a stamp, which could only be obtained at the food counter. This mixes you with the open skate population and can take 10 to 15 minutes of the parties skating time. Why not stamp these members of the party in advance? Several members of the party felt that staff was rude to them. Do not expect the adults to skate with the children for free! When booking the party we were told that adults could go out with the children for free. This means they can walk on the skating floor with their children. Refills are not free! You have to pay 50 cents for refills even after spending 85 dollars for seven children. We were short on plates. We had seven children and five plates. We would have to stand in a long line every time we needed something. I would recommend another venue if you are planning an open session birthday party.