Proof Fitness

I love this Gym. It's the most complete gym I've worked out in. This is truly a one stop shop for multiple workout areas with-in one Gym. They have cardio equipment, ( bikes, ellipticals, treadmills, and stair climbers) cable machines, free weights, smith machine, squat racks, rack systems with flat cable weight, multiple work out studios, staff trainers and a whole host of other amenities within the Proof Fitness facility as well as two convenient locations (Tates Creek, Downtown), so come check it out. Isn't it about time you invested in YOU!Jeff H.

Two things about this gym to know. #1 they will charge you an annual fee 90 days after you start and just got charged a startup fee. I can understand a year later but not 90 days. #2 don't go for the daycare. I went specifically for that and there were so many children and one worker. This was a Saturday morning when they should know there will be a lot of children. I pay extra for the childcare and couldn't even use. Obviously not concerned about child safety.

As a review has previously said.. management lies. They have messed up my billing multiple times and I've tried to cancel my membership and the manager told me one thing that she will not honor now. Management is not professional and don't care about the best interest of their members to make them happy.

The positives (in my opinion) are that the space itself is very attractive and spacious, they have a large quantity of equipment, and prices aren't completely unreasonable.I do not like that their "promotions" and therefore prices are always changing, so signing up for a membership is frustrating in that the price is always different depending on the day you're there, the person you talk to, etc. Also, when I first went and wanted to do a trial membership, they tried VERY hard for me to sign up for a membership without trying anything out, which is suspicious to me. A good gym should want you to come try it out and be confident that they will impress you. They also advertise that classes are included in membership and some are, but the ones that are included are classes that are not very popular and scheduled during the work day for most people. The more desirable classes at better times are an additional $5 each. Finally, most of the cardio equipment has an individual TV which I tend to like, but the number of channels is very limited.I think this gym does have potential, but really wish they would focus more on their gym and classes and less on their complicated marketing and promotions.I did not purchase a membership for this gym, but did try it out for five days, and felt that other gyms in the area (which I also tried out) were ultimately a better choice.

Terrible business practice. Absolutely no regard for people. You're just a number and a dollar sign to these people. I had a membership for over a year. The contract was over 1 year making my contract fulfilled and month to month. I however did not know that if you don't cancel in writing they will still charge you, and if your payment method has changed (fraud on my card forced me to get a new card) they will continue to charge you and then submit a claim against your credit. Not only have I not been since November, they went after me and because I didn't submit my cancellation in writing they got me for just over 350$. Terrible business practice. Horrible customer service. Beware!!!

absolutely disgusting gym. they throw piss soaked mats from under the urinals wherever they want while they mop with disgusting mop water, the steam room is always gross, the dry sauna barely functions, and to top it all off the staff is unwilling to receive feedback let alone act on it. a stair machine has been broken with a sign on it ever since i returned to lexington back in september. they cut down on services like towel service while raising prices and wasting labor costs on front desk staff that don't greet you when you walk in or when you leave or they just sit in the chairs in the locker room instead of cleaning.EDIT: to be fair, this is actually pertaining to the Main St location but the careless management seems to be the same so I'll leave this here and repost at the other location too.

Best gym in the area! Best classes and trainers! I would recommend to anyone and caters to all fitness levels.

In-person interactions: 1. Customer service varies depending upon whom you speak with about an issue.2. Complacency and lack of urgency resolving customer concerns.3. Inability to display respect and courtesy to customer. This varies depending upon whom you speak with about an issue. If one is willing to spend an abundant amount of time (greater than or equal to 45 minutes) waiting to speak with a manager, the problem may or may not be resolved.

By far one of the most uninviting places I have ever worked... they most definitely pick favorites amongst staff, one staff member in particular I'll refer to as Sambo made it a point to not even acknowledge my existence every time I walked in the building, the pay rate is hysterical, and if they don't like you they'll make it a point to give other trainers clients over you until you eventually just fade away from their employment...

proof fitness tates creek is AWESOME!!! everyone has always been sooo nice. the front desk workers always greet you with a smile coming and going. the owners ARE AWESOM. both are soo nice and welcoming!!!! The equipment is top notch!!!! BEST GYM IN TOWN FOR SURE!!!!!