Natural Bridge Five Star Cabin Rental

We came for my birthday weekend this October and stayed at the Sunset Falls Chalet! It was private and on the edge of a cliff, so we booked it immediately after seeing it. They allowed animals too, so we got to bring our dog which made her sooooo happy. The house was stocked with all the kitchen amenities you need to cook, bake, spit-roast (kidding), including a fridge and all dish-ware. There is a small grill outside, but you need to bring your own charcoal. And bring all your own cooking supplies like oil, salt + pepper. I expected the bed to be bleh, but it was genuinely extremely comfy - and I'm high maintenance about mattresses. There's extra bedding in the closets too! The hot tub was also a great add-on since there's really no place for a fire pit being on a cliff. The view was absolutely amazing also. BOOK HERE!!

Spouse and I had to have a change of scenery and have some alone time or we were going to start crying and not stop. We stayed in the Beary Cozy cabin. The decor was as kitschy as you'd expect, but the place was wonderful. We used the hot tub daily after being assured the water was fresh and chlorinated. The electric fireplace made us laugh with all the color combos and it kept us warm. The kitchen has a great cookware selection and reliable appliances. We used both outdoor seating areas: a cantilevered open balcony and a padded one under a tin roof. There was a mouse and maintenance was very responsive. We stayed 4 nights and brought our own food. We saw people from a distance. It felt safe and...beary cozy.

My stay was over Thanksgiving 2020.I did not personally make the reservation and had no direct contact with the rental company.We had a nice time, but that was mostly about the company.Get the negatives out of the way:The driveway is *so* steep. Steep is to be expected in this area, but hoo boy....I had an SUV at the time, and I was even worried about that (I can't recall which specific cabin we were in....but just to say be ULTRA prepared if weather is a concern). There wasn't any laundry detergent, and the check out rules asked that towels be run through the wash. If that is a requirement....maybe provide the cleaning materials.We also had to go out and buy dish soap for the sink and for the dishwasher. You're welcome, future guests (until what we bought and left there runs out!) We kinda thought those would be available for a cabin with a full kitchen.We struggled with having a shortage of some kitchen/dining ware for the number of people we had in the cabin (despite it being fewer than what the property can accommodate).And most distressingly, we had a minor cooking mishap where something in the oven caught on fire, at which point we discovered that there was not a fire extinguisher on the property. Seems distressingly dangerous and unsafe! We kept our cool and were able to diffuse the situation safely and without property damage. But it was STRESSFUL.The plus points:Location, location, location.It was big enough for our group, with enough bathrooms for the many folks. Having a stand up shower on the lower level would have been the most ideal, but we survived.A "working" hot tub is not guaranteed on their properties, according to the listings (....then why have hot tubs if you can't maintain them...) but the one at our cabin was functional, worked well, and was a joy to have and be able to use during our stay. The views were lovely, the wrap around porch was a highlight, and we had a lovely get away despite some complaints.

We stayed in the Southern Belle, it was a great little cabin but there were a lot of bugs..dead wood roaches every morning, centipedes, and a lot of gnats. There was also a odd smell every time we used the shower, flushed or used the washer. But everything was clean and comfortable.

This is a GIFT SHOP review:We actually stopped here for some local Park information and found a little gift shop that had some pretty unique offerings. The staff consisted of two young women who were very helpful and offered some local dining locations and checked "the back" for some size options. It's a great area shop

First off - thanks for saving our vacation! 5 star cabin rentals have great customer service. After another company didn't have our cabin ready on Memorial weekend, this place rushed around to get some rooms ready for us at the Black Bear Lodge. Though it wasn't a cabin they still came through for us on a very busy weekend to ensure we had a comfortable place to lay our heads at night. And for this they get an extra star ;)Not sure I'd stay at the lodge again, but if we HAD to we would. I would love to check out their cabins for next time!! **Review for the lodge:The lodge is like a log cabin hotel. They had a fire pit that was shared by all the guests out front with wood stump stools. It was really quiet, so felt like we were in the woods at night. The rooms were just OK for me. They did their best to give them a 'rustic' feel, but the double was a little 'cozy' for 4 people. Thank goodness we all liked each other ;) The showers were hot, so after a day of climbing that was nice. There is no room service (ie, you'll have to make your own bed each day if that's what you like). They had a little mini fridge, an AC, and a ceiling fan. Not much room for bags and no dressers to put stuff away to make more room. But overall, no bad really.

It's nice place, driving up the cabin was kinda scary, the cabin is nice and cozy, clean. We have 3 bedrooms 1 and half bath. If we have one more shower room and closed bedroom (one bedroom is upstairs ) it could be better.

Rented Bearly Secluded for three nights in October 2017 and could not have been happier. From check-in to check-out things could not have been quicker or easier. Great staff, very friendly. The cabin itself was everything it was described to be. Very clean, everything you could need was there and we really enjoyed the firepit and hot tub, especially after a full day of hiking. This is our second stay with 5 Star Cabin Rental and we will always use them in the future. A+ Company.

We rented 9/15-17 for a few days of hiking and R & R. Although this was larger than what we needed, we chose Five Star because they said on their website "we're cleaning our little hearts out for you". This was most important to us because of COVID-19. It was a beautiful location. There is no lighting over the sink/stove/counter area...just a dim overhead about 4'away. When I moved the sofa to unplug a table lamp to use in the kitchen, the dirt and dead bugs behind the sofa were disgusting. Roaches were in the kitchen cabinets and drawers. Rodent droppings behind the fridge. I washed each dish and utensil before each use. The closets were used to randomly "store" broken stuff and junk. They were not clean. The hot tub was a very welcome addition after a day of hiking, but was missing some parts, one of which we found in the planter. We bought firewood from the Rental office and could not keep it burning. It was too green. Even with the help of a lot of hot coals and lighter fluid! This could be a really nice cabin with a little updating and a lot of cleaning, "debugging". Lastly, when leaving, they asked how are stay was. When my husband told them that the cabin was not clean, they said, "sorry". I also left them a note in the cabin about the active roaches. Have not heard from them.

We just got back from "Rocky Top". We have stayed with 5 Star more times than I can remember and, save for a few hiccups here and there, have never really had an issue - until now. I'll start from the beginning.The steep road up to the cabin is partially concave. Luckily, we drove our Jeep, so we didn't have any trouble - but if we had driven our car, we would've been in trouble. No one advised us of this (although it's possible that it is in the fine print somewhere). The cabin is directly on the road, with the hot tub on the deck and directly facing the road. I could live with it if the cabin wasn't the first cabin you come to, but it is and, when the cabins are all booked, there's a lot of traffic. We entered the cabin and we're immediately hit with the odor of a no-tell motel. Not old and musty, diiiirty. Disgusting, actually. The entire cabin smelled this way - including the bed linens. The bathroom vanity drawers had obvious mouse nests in them. "It's the woods" I KNOW. But mouse nests in the bathroom drawers? Do they clean AT ALL? Same in the kitchen. The oven mitts were clearly chewed up for nesting material, and there was mouse poop and dead bugs in the utensil drawers- all over EVERYTHING. Everything in the whole place was just GRIMEY and gross. The hot tub lights did not work and the control panel was lifted up with the electronic components inside, showing. We opted not to use it, as we were afraid of an electrocution hazard. There was a panel on the back of the cabin that had been removed and was resting against the house. It was maybe 10 feet by 3 or 4 feet, and it left a gaping whole under the house (explains why the mice are so prevalent). When photographs were taken and shown to the personnel in the office, the management advised them that they would refund our "cleaning fee" (laughable) and process a 10% refund. We spent well over $600 on this garbage cabin, and they refunded us $105.50. We asked for a different cabin, but they were full. We spent $50 of that refund on new blankets and pillows for the bed bc theirs smelled so awful. It helped for a few hours, but eventually, the dirty smell of the mattress seeped through. I barely slept. So, you know, that affected the entire weekend. I will never, ever, ever book with this company again. Absolutely miserable trip.