Lexington Furniture & Oriental Rugs Gallery

Just stopped to look around at the furniture. They have nice items and bourbon barrels and some Kentucky items. There were two employees helping one customer at the counter but neither one said hello or asked to help us.

In the market for an accent chair for my living room. Went to check out their stock, much of which was on sale at this time. They're closing this store and relocating, although the new location hasn't been announced. Furniture is expensive, and I saw nothing of interest to me. No one even approached to assist. Just as well. Sales people usually annoy me. I will, however, stick with the rug gallery to clean my Bokara, wherever they go.

The furniture and quality are excellent but once Lexington Furniture Company gets your money, you might as well have shopped at IKEA. furniture and quality is excellent, but after Lexington Furniture gets your money, you might as well as have been to Ikea. The items that we purchased that were in stock were delivered promptly not the 8 to 10 weeks estimate. The two large glass front bookcases were not. After 8 weeks I called to find out about delivery. After three days of "finding out where things were" I was told thatLexington Furniture never received a back order notice from Dovetail and that there would be another 8 to 10 week wait. What a coincidence! The same amount of time as if the bookcases had never been ordered!Today May 29, 2015 the bookcases ordered December 29, 2014 were delivered. The delivery men were polite and helpful however, the bookcases tip forward on carpeting because they do not have levelers which good quality furniture should have. The delivery men anticipated some issues because they noticed the lack of levelers but are not supplied with anything to compensate. The delivery men called their manager for a suggestion or at the very least the name of someone were could hire to compensate for Lexington Furniture's lack but the manager said that I was pretty much on my own for that. The delivery men did move a couple of heavy chairs in front of the bookcases to keep them from falling on top of us. They also left the shelves out as that made the bookcases even more unstable.For this kind of service, I could have saved a lot of money and ordered from Ikea. I have ordered from West Elm, spent a _lot_ less, and had a company who cared. #LexingtonFurnitureFailEdited to add: I called the Lexington Furniture Company and asked to speak to the manager. I was told that he was with a customer but would call me back. I explained that he needed to be fast because I was posting bad reviews on social media. The owner did look up my name and see what all had transpired. Lexington Furniture is sending someone to make these bookcases right on Monday.June 1, 2015 two hours after the appointed time, no help has called or shown up.Final update. I called the owner of Lexington Furniture directly. He arranged for a very nice man to come with a specific arrival time. The bookcases are stable and I am satisfied.