Kathy Sue’s Bakery

My Dad purchased some sweets from Kathy Sue's Bakery. I tried a cream horn and a stuffed vanilla cream donut.The donut was light with a nice texture. The white cream filling had marshmallow cream in it. This was not the typical white cream I'm used to having in a donut. The vanilla icing on top was yummy.The cream horn was OK. But again, was stuffed with a filling using marshmallow cream. Not my favorite donuts. I will have to pass next time. It wasn't quite good enough for the calorie intake.

We were in town for a family funeral and we were looking around Market street to see how things had changed since we in town the last time 20 years ago. I came across this place as they were closing and went in. Tried a few things and OMG, were they good. Had a roll with white frosting that was incredible. The chocolate chip cookie with creme in between was do die for.

Our Large Family ALL have been loyal customers of this Bakery for many decades... back to the days when is was Counts, and then Helen's. We have always Loved All if their baked goods, but in the past 2-3 years, the Quality has Fallen Drastically, while the Price Continues to Rise. Specifically their Long John's, which use to be called Tips, have risen from $1.00 to $1.50, and are now $2.00 each. Many times in the last couple years, they apparently Forgot to add the baking powder, because All their baked goods sometimes Don't Raise, they're Flat and Small. The next time they Will have raised, and Look Normal, but are Very Dense and Hard when you bite into them. No Consistency. I asked Why the Tips are now $2.00, and was told by a young girl that "we were Losing Money". Which I complete understand, since their Quality has Fallen so far. However, the Solution to "losing money" is NOT always to Double your prices. I observed Five (5) people working on 3/4/23, where there are usually Only 1-3 people, and yet the Front Cases were EMPTY. I suggest their "losing money" is due to Poor Management. On Every visit, we ALWAYS spend between $25-$35, as we did yesterday. We bought a variety of pastries, which All Looked Great. But we found out Later, they were Again Very Dense and Hard, to the point where they were Difficult to Bite Into, and Hard to Cut with a fork. VERY DISAPPOINTING. This Bakery us now owned by Kathy Sue, whom I have personally met on several occasions, who lives somewhere in Texas (I believe) and I cannot find a phone number for her. I would love to "Tell her what is happening at her Bakery" in Portsmouth, OH. I DO NOT want this Bakery to Go Out of business, but on their current course, it is Only a matter of time.