Joella’s Hot Chicken - Hamburg

Let me tell you about Joella's Hot Chicken - Hamburg in Lexington, Kentucky. Now, in the Bluegrass State, fried chicken is a staple to the state, and not knowing what you are doing can be detrimental to your reputation. Joella's is a fast food restaurant that has a hometown taste. This food is cooked to order and served fresh, so keep that in mind if you must wait a bit to get your food. The way it works is you order at the counter, have a seat, and the food is brought out to you. There is an extensive menu board that explains each item., what comes with it, sauces, and cost. There are a variety of southern sides, and I recommend the kale sale (you can thank me later). There is a drink station that serves Coke products. Your food is cooked with six different heat levels, and you can add a sauce of different flavors, including their homemade JoJo sauce. The seating area is large, with indoor and outdoor seating. The restroom area was clean, which speaks volumes for me cause it reflects how the kitchen looks. The food was really good and the service was very nice. They went out of their way to check on us. I will be visiting again. Happy Yelping !!!

I am ordering from this place so frequently I feel like. I mean they are putting out good deals. BOGO chicken sandwiches and entire meals (entrees and sides without the drink), $5 off coupon on anything (as long as the order is more than $5), and even a free meal! I think I have pretty much tried everything on the menu at this place because of the deals. I feel bad that I am not seeing as many people when I go there. The Mongolian Grill next door seems to be where everyone is at. On this visit,I ordered a strawberry shortcake pie in a jar and banana puddin'. Both were really good. I feel like the pie in the jar though is pretty small comparative to other places that have pies in jars (the only other place I can think of is Slim Chickens) and I had the chocolate brownie pudding jar dessert when I was in Bowling Green, KY (now there is one in Lexington, KY). I hope to use my accumulated points and the free entree coupon coming up this month.

The food was very good. I was glad it was more than your traditional chicken sandwich. The garlic parm fries were very tasty.

Always solid. Great service, fast food, and a quick lunch spot. Good flavor without trying to be over the top with heat.

Went back to the location and requested my free meal and mentioned being on the the VIP list, and nobody knew what in the hell I was talking about and went to the next guest. I walked out because they were just looking at me like I was crazy and just went to the next guest. Seriously NEVER GIVE THIS PLACE YOUR BUSINESS. This place needs to get its entire act together. There is a reason that the restaurant was empty less myself and 2 others, they simply don't know what they are doing. I mentioned Christina H. Telling me I had a free meal and nobody knew who the hell she was. Seriously?! It was so weird and the cashier was treating me weird like I was trying to pull a fast one on everybody. Honestly, I'm embarrassed and fuming right now. Do not disrespect yourself by going to this Joella's, they don't give a darn about service, service recovery, or making you feel welcome. It's an absolute disgrace that they have the words "honey, always do the right thing." Posted in the restaurant because it seems like nobody here knows how to do the right thing. Won't follow through. Won't treat you with hospitality. Won't do the right thing.20 minutes later I went to Culver's after this clusterfnck of an ordeal and dined in. The staff were polite, my food was fresh and delicious, cooked the moment I ordered. The chicken was hot and fresh and delicious. I ordered the spicy chicken sandwich meal and it was exquisite. I recommend Culver's to all who are looking for a positive dining experience in the area. At Culver's, the motto is "More Choices, More Smiles" and I'm just thankful that I was given the choice to dine in comfort instead of whatever the dang they are going at Joella's.I hated having to write every word of this but it had to be said. The people of Lexington deserve every ounce of the truth regarding service at local restaurants.

This has become my go-to chicken sandwich when I want good flavor and a little bit of kick without the heartburn associated with most 'spicy' chicken sandwiches.Their signature chicken sandwich, with whatever degree of heat you prefer, is always the perfect blend of heat, flavor, and most importantly, moisture. Crispy and delicious breading that isn't soggy over dry chicken.Their sides are hit-or-miss; I usually get the kale salad (usually delicious), but opted for the red mashed potatoes & gravy this time and it was so-so.Establishment is always clean and the staff always super friendly. Highly recommended for lunch or dinner. Well worth the price.

Our household (which includes a hungry 13-year old boy and 11-year old girl) LOVES Joella's. It has something for all of us - spicy chicken for our son, green beans and mac and cheese for our daughter, Kale salad for me and spicy chicken with mashed potatoes and gravy for my partner. Doesn't get better than that! Wish the price point was SLIGHTLY lower, but honestly, its not bad.

We stopped in because my husband's grandmas name is Joella, and thought we would try it out since we were hungry for some lunch. We were instantly greeting by Melinda which was very friendly, sweet, knowledgeable and caring, we would have came back just for her sweetness. The food was amazing, I had the chicken sandwich, my husband had the chicken and waffles and kids had the tenders & mac and cheese. Everything was delicious. The "Ella" sauce is the best combo and spicy and sweet. Love it. Will definitely be coming back

Amazing food! Amazing service! Very clean restaurant and is nicely decorated as well. Highlight recommend to everyone!

Food was great and service was even better!! Will be back for some more HOT chicken. Thanks Joella's!!