House of Houndz

This is an amazing place and does excellent work. They work with the pups as they take care of their needs.

I called and talked to the staff 3 times before I brought my dog in. I told them all about Shadow and I wanted a de-shedding shampoo package and I told them what all he needed done. I was quoted 3 times, $140 to $150 but I was in shock when I get there and the total was $201, to bath and brush out my dog. I ask how did the price change so much? Because that is a huge difference. She just said it was more for a deshedding package, but I was told the $140-$150 would include the deshedding package I got. I don't work (because of health issues) so this was a shock to me. I had to borrow the remaining amount to pay her. Then I had to tip her. The girls name was Emiri. She was very sweet and did a good job on him but please don't quote your customers a price and up it $50 more and not explain it until you get there. Call your customers before hand and before the bath, explain the price is going to change and why. So the customers can try to get the extra money or could change their mind if they don't have the extra money. Communication is key. Getting my hair highlighted, colored, cut, shampoo, conditioner and a style is less than $125 for me. But to bath my dog at House of Houndz in Richmond was around $220 including tip. Just be prepared if you have a big dog to pay $200-$225 for them to groom your dog. I did question her several times about the price difference and she just kept saying it was more for deshedding package. But I was told beforehand the deshedding package was included in the $140-$150 package.

Always do a great job on nail trims for whatever dog I belting in. Staff is friendly and accommodating

I wish I could give 0. the place is disgusting and there's mold in the big wash room. the owner is very rude and should not be allowed to have this place open. the rooms are unfinished and not very clean. do not recommend.