Hotel Genevieve

Quaint boutique hotel located centrally in NuLu. Efficient check in and out. Nicely sized rooms with comfortable beds. Hot water with great products.A large upper level bar with great river and city views is available. It has very good mixologists and outside seasonal seatingHighly recommendedSlainte!!

The entire stay was a hot mess. Not to mention, I was charged for someone else's valet. It was supposedly removed twice and I received an invoice showing I didn't owe anything, but was still charged. Also, a very uncomfortable room. An overall terrible experience.Months ago before booking, I called to confirm that Hotel Geneieve honored free early check in, free room upgrade, and $50 credit from my Capital One Travel program. I was told by GM Andrew that the hotel would accomadate our 11am check. Andrew said to call the day before to make sure staff was reminded. I should also mention free parking was a part of this perks and they now charge $40+ for a lot not on the property. When calling to confirm my upgraded room, early check in, and credit; I was told the first two would not be possible. I was extremely confused, as I had confirmed this would be possible months prior. The staff said my needs couldn't be met and there was nothing they could do about it. Our entire trip was banking on an event that we had to be at by 12pm, leaving us unable to check in later. I was extremely upset (this was our anniversary vacation before a severe surgery that would leave me unable to travel or walk). The hotel refused to honor their prior accomadtions because rules changed recently (even though they still offered these perks for Capital 1 Venture X members online).Before hanging up, I asked to speak to the manager. I let Hannah know how unacceptable this situation was and that they should honor the prior. Hannah was willing to honor the free early check in at 11am due to my account being documented by the prior manager. She also mentioned I'm not the first this has happened to. I let her know that if they have stopped honoring the perks because of new ownership, this needs to be changed online - as people are booking this hotel for these perks. Intuitively, I felt like I should cancel but in an effort to salvage my husband's and my weekend (and our ticketed event), I decided to not cancel. The next morning at 11am check in, I was told there wasn't a room available and thay we would have to check in later in the day. I explained that our entire reasoning for choosing this hotel was bc of the confirmation both yesterday by Hannah and when booking by Andrew that we could indeed check in early at 11am with a guaranteed room. Magically, a room was then available. At night, we returned for dinner. They recently closed their restaurant downstairs and we had to dine on the patio. It was appetizers of sorts. The charcuterie was very basic and tasted terrible. The drinks were nothing special either. When trying to sleep that night (9pm), we called for more pillows. No one answered. We eventually gave up calling and rolled up the comforter to use as pillows - since the one pillow for my head was flat (as hotels pillows all are nowadays). Additionally, I called because a fire alarm battery wouldnt stop blinking. The AC unit was extremely bright (even at its lowest light setting) a gain, no one answered. I spent the entire night unable to sleep due to flashing lights. At checkout, staff said goodbye to us without letting us know the total. I asked for the total and they provided charges that weren't ours and trying to charge us a secpnd time for the already paid for room Additionally, our $50 credit was not applied - as requested before asking the total. This is unprofessional and a way to charge paying customers more than they paid for. An employee added valet parking to my account and more that we did not charge. The staff member said they fixed it but didn't give me a total. I asked again and they said it would be emailed and I owed nothing. I never received an email invoice and called later that afternoon, was sent the email with $200 of charges not mine. It was the same staff member, so luckily they remembered me and 'fixed' the charges. Two days ago, I checked my credit account and was charged $40... even though I have an invoice showing $0 is owed.While the hotel is beautiful, you will be charged incorrectly, and the perks they list are not honored. I reported this to management and haven't heard back.

Found a great last minute rate for a room at the spur of the moment. Booked online, checked in and was in our room quickly. We stayed in a petite king and it was a beautiful space with a super comfortable bed and beautiful bathroom. Staff and security were very friendly and helpful. Would stay again!

We stopped in here on our way to the rooftop bar and were impressed by the lovely decor and the feel of a hidden oasis so near to Market Street. What a beautiful treasure and a definite boutique hotel atmosphere. Looking forward to a return visit as a guest.

Hotel Genevieve recently shut down their downstairs restaurant, Rosettes, to reimagine the concept; however, their upstairs bar / restaurant is open and a fantastic spot for a cocktail. They also understand how to delight you with a charcuterie board! Crave worthy. I'll be back and I'm looking forward to their new restaurant once reopened.

I love this gorgeous hotel! The location is fantastic, right on the strip of so many cute bars, restaurants and shops. I love the aesthetic of the decor, I felt like I was staying at a place designed by HGTV. Fully stocked mini bar and snacks in the room but also a super cute mini mart in the lobby. Amazing art everywhere in the room but also the lobby. Super cute details in the room like a superb sink, lovely robe, luxurious toiletries, corduroy type couch, super cool lighting and nice shower. Stunning rooftop patio for drinks and ambiance, beautiful lobby cafe for brunch or lunch. Very welcoming and helpful front desk staff. I didn't want to leave and I can't wait to return. Thank you! What a gem!

Such a great and cute hotel!! I'm a Louisville native that had moved to Nashville and decided to stay here when in town. The rooms were BEAUTIFUL and they gave you such a genuine and true guide to things to do in the city. The rooftop bar has great deals for happy hour (like $5 champagne!) and everyone was so friendly. We stay in Louisville hotels every 3-4 months when we come visit and this has been hands down our best one so far. We'll definitely be back to visit and stay soon!

Great views of the city! The rooftop bar has indoor and outdoor seating. We sat outside a bit, but not every table has shading. The bartenders were nice! Friendly. I got a blueberry spritzer, while my friends got the espresso martini and Alter ego. Delicious and refreshing! Especially since it was hot outside.Bathrooms are clean. They have 4 unisex bathrooms.Fabulous place to hang! I loved all the decor and plants. Only drawback is the price. Drinks are a bit elevated but I think Louisville is gonna become very big city like.We also tried Rosettes. We shared the trout and burger. Generous portion sizes! Everything tasted good. It wasn't busy inside the restaurant area. Not sure if a lot of people know about this place yet. Nice staff though! Good vibes too.

Excellent hotel with friendly staff. The rooms are very colorful and decorated to the nines. Our room was blue, but as we walked by other rooms getting cleaned, we noticed the rooms were all different colors. We will be back and hope to get a different color next time. The bed and pillows are super comfy, and the automatic blackout shades created a cave for us to sleep in. We had a corner room, so we even had a toilet closet. My hubby had to do some work, so it was nice to have a chair and table in the room. The lobby also had tables and couches that people were working from. There's a rooftop bar with excellent service, cocktails, and small plates, and a restaurant on the lobby level. Our room rate included brunch, and it was delicious food and service. The hotel is also right in the heart of th town, so there are places to eat, drink, and shop around you.

Our only experience was the rooftop bar and for the second time they have no coffee and it is also a restaurant- crazy! Irish whiskey sells well. Also the servers could be more knowledgeable about the drinks which were delicious. We asked about the margarita and whether it was fresh squeezed. The server said 'we cut up limes and lemons every shift."