Hardy's Bp Richmond

Dont understand coupons and dont try to understand. Just argues that a coupon isn't a coupon when it is. Shows me a whole strip of coupons that they were supposed to put on packs of Nashville cigarettes but didnt. Instead of reading the plain English on back of it that says customer entitled to a dollar off and then on bottom gives instructions for how the retailer as in bp can get their money reimbursed. Or maybe they dont understand enough English to realize that reimbursed means to get their money back. The person with me suggested that they did indeed know and that they were sending coupons in and getting money from wind river but without letting customers get their dollar credit. So that they were making extra from all those coupons. Which makes sense. Because everytime someone buys a pack then they just remove one from the strip hidden behind the counter and turn it in to get the dollar back while customer still pays full price. It adds up to a healthy amount of profit since they would be getting paid for coupons and not actually getting money back to make up for any customer credits. For every 100 packs sold they would be pocketing an extra 100 if they had that many coupons stashed behind counter. But to ARGUE with a customer especially when you are so obviously wrong is NEVER acceptable. And if owner was by some chance to read this and isn't just trying to cheat the system then I suggest you READ the plain english on back of the 1 dollar off. It even has an expiration date. So YES IT IS A COUPON FOR CUSTOMERS TO GET A DOLLAR OFF A PACK AND THEN AND ONLY THEN ARE YOU SUPPOSED TO TURN IT IN AND GET MONEY.