Furniture world

I have purchased several items from Furniture World in Georgetown and have been thrilled with all of my items! When you walk into the store you are always greeted and they will do their best to find whatever you need even if it's not on the floor or part of their normal inventory. The salespeople are not overbearing and so pleasant to deal with after going to other furniture stores in Lexington. I will return to Furniture World in Georgetown.

My wife ordered a lounge chair on November 26.....to be picked up in a fortnight. Called the day before and was told that they sold her chair to someone else. They ordered it and then sold it before we could pick it up. Now they did the same thing today..... GM lied about our pickup date.....now they say it will be Tuesday and they will deliver.... will change rating if they come through.

I don't write negative reviews...but...We shopped for a sofa, rug, and chairs. Furniture World was not the cheapest but we felt they offered better quality and since we live in Georgetown we wanted to buy local (even if they are a store chain) we purchased these on August 4. We were told it would take 3 weeks to get it delivered to the store, and by the way there's a charge if we want it delivered. After a month (Sept 5) we called and after 2 days of calling we were told the sofa & rug are in (probably floor displays) but the chairs won't be in until September 26! I give 2 stars for friendly staff, but 0 for service, and I can't rate the furniture yet. If we hadn't put down a deposit I would cancel the order.

The people that work here are great. I went in looking for new living room furniture and the sales people answered all my questions. They made some good suggestions and brought up things I didn't even think of. The quality of the things they sell is very good. I would recommend anyone that is moving to sell their old furniture and get new, quality items here. That way you don't have to move the old junk. I will definitely shop here again when I want a new look for my place.

My sister bought a loveseat recliner they delivered it and they broke it delivering it. She has had multiple brain surgeries and lives on a very limited income. She sleeps in her recliner a lot of the time. They have made little to no effort in corresponding with her over the last two years now they keep dragging it out.Horrible service department in horrible follow up. Since we've moved here in the last 5 months we've heard nothing but negative feedback from Neighbors ,people at church Etc

Staff not wearing masks OR bothering to social distance, even after I physically backed away. It was a major turn off when I was ready to buy, wallet in hand. Noped TF out of there, will never go back. Sad I missed the holiday sales, I wonder if they are sorry to have lost the commissions