Derby City Limousines

We rented a party bus for a birthday night out with friends. The driver was wonderful and so friendly, but the bus was disappointing. It was on the older side, and the speakers didn't work properly. The speakers were so blown out that the music just sounded muffled and foggy, which was disappointing as we were obviously expecting to party on a party bus. For the amount we paid for the bus (it was not cheap) the speakers should have been in working order and the bus quality should have been inspected prior to picking us up.

The owner was a real nice guy until he screwed me over by cancelling my limo on my wedding day saying he could make more money elsewhere. Dude literally took my money, entered into a contract, then called me up and said he was cancelling because he could make more money driving other people around that day. You can see his terms and conditions. Doesn't say he can do that anywhere. In fact, if shit happened to me, I couldn't get a refund but he can back out just to go make money somewhere else. Definitely wouldn't give this guy any of your money, you don't know if you'll actually get him to show up that day or not.

No refunds for any reason ever. But also no replies to emails or phone calls for months. We booked with a different service because Derby wasn't responding, what do you know the day after we book with someone else Derby sends me a message. We're out over $1000 because they don't reply to emails or phone calls. Buyer beware.

Fast, thorough communication. Flexible and great customer service! Used them fire a covid "prom" and would totally use them again. Just wish we had more events!

If I could give 0 stars I would! STAY AWAY FROM THIS COMPANY!! Cashed our check and never showed up to pick us up from our wedding! We called and they were rude to us and told us they'd call back...then they never returned our calls. We had to take Uber's to our reception. Now he won't refund us our money! Do not make the mistake of using this company!!

Long story short; our limo never arrived and Mick is refusing to refund the deposit. I'm thankful I did not pay in full upfront!I booked a limo with Mick a month in advance of my wife's 30th birthday. One week before her birthday (day of service) I called and confirmed my reservation, so far so good. We were supposed to be picked up at 11 am the day of service. At 11:15am I called Mick to inquire where the driver was. I was told to call the driver, which I did and got no answer. One of the people in our party told me that they passed a limo that had been pulled over by the police on their way to our house around 10:45am; I was still hopeful that our driver would just be a little late at this point. At 11:30, still no limo, I called Mick and was told that he was trying to help but couldn't if I kept bothering him. I called the driver, no answer. I continued to call both Mick and the driver every 10 mins with varying success of the calls being answered until Mick was yelling at me and told me to never call him again. At first, I kept my cool in hopes of getting the service I had signed up and paid a deposit for. As time passed I was loosing my temper and did end up in a bit of a shouting match which is when I was told to never call again- no problem Mick, but I am still waiting on that refund.

WORST LIMO SERVICE EVER. Showed up late. Inside was FILTHY. Broke down FOUR times on the way to our destination - making us more than an hour late. Had to stop for gas on the way home putting us late getting home. THEN threw a fit when we asked for a discount and charged us the FULL amount. AWFUL AWFUL AWFUL DO NOT USE EVER!

I got their largest party bus for my wedding party to go to the wedding venue. When they showed up, it took 30 minutes to get any music to work. Which made us late to the venue. Our plan was for me to hide in the party bus while guests arrived, so the guests would not see me before I walked down the aisle. However, the bus left a full hour before they were supposed to. I walked back out to get on the bus and it was nowhere to be found. I ended up having to hide in a supply closet at the venue.The company then refused to give us any money back regardless of the fact that we only had a working bus for 30 minutes of our two hour rental. They even lied to us on the phone stating that they had video proof of someone telling them that they could leave. However, my name was the only one on the rental, and I can promise you I did not tell them to leave and force myself to hide in a supply closet.I would definitely never recommend this company to anyone else. They refuse to take responsibility for any of their mistakes and leave the customer to foot the bill for a service that they did not even receive.

We booked with Derby City Limousine during Derby weekend, for a 40th birthday bourbon tour. Even though they were extremely busy, Bill always had time to respond to my many questions. He was very responsive when I had questions about our itinerary. Our driver Anthony was very professional and courteous. I would recommend this company to anyone who wants to hire a very responsive and professional limo service.

We LOVED MICK! We used Derby City Limousines for our wedding and he went above and beyond the whole way! We used him to take the girls and guys to the church, then all of us from the church to our reception. He made suggestions on how we could save money; knowing we had a big crew, he upgraded our limo so it would provide more space for us. The party bus was unbelievable--hands down the best party bus I have ever been on! The music was loud, the driver was so polite and funny! I would highly recommend Mick and Derby CIty Limousines to anyone looking for limo services for any event (especially a wedding!). Thank you, Mick for being part of (and helping make) our special day!