Colonial Designs

My first visit to Colonial Designs, a shop I'd not be familiar with until today. My friend requested we stop by because he'd been given a gift card that hadn't been used with the craze of the pandemic. Unfortunately the certificate that he had wasn't overly clear and the shop couldn't look up his credit. That was disappointing. The shop is very large! Several rooms hold furniture, home decor, artwork, ladies clothing and accessories. We're in the holiday season so they also had up trees and decorations for sale, especially items you could use to trim the tree and establish a theme.A few live houseplants were sprinkled throughout the store. Until reading the reviews I was not aware they are a florist. This wasn't obvious browsing the space. I appreciated several bright colors throughout the store. The pieces are upscale look, but a bit more dated than I prefer. Private parking lot available. Limited spaces, and be careful backing in and out of spaces.

This shop has a bit of everything you need to update your home or your wardrobe! This is the place you send someone to buy gifts for you because they have a keen eye for style and anything you receive from this store would be a welcome addition to your home or wardrobe. I usually take a gift from here for my girls' annual christmas exchange, and whoever opens and takes home that famous black box with the gold seal is always the envy of the party.

I popped in to inquire about some furniture I saw through their window. There were 4 clerks behind the counter and every one of them stared hostilely at me before one finally deigned to ask, in a snotty tone, if I needed something. Apparently I did not look like their preferred type of client as I was casually dressed. The nasty arrogance and condescending nature of these sales clerks made me vow to never do business with them. I'm sure they thought I can't afford their overpriced merchandise, but they're wrong. I can but I never will. I will tell everyone I know not to patronize their shop. I will spend my money in places where people are kind and considerate and welcoming when I walk through their door, NOT where the workers are arrogant, pretentious jerks.

My husband bought me this bouquet for Valentine's Day and it's pretty; however, he specifically asked them for ranunculus and called ahead to make sure that they had some (they said they did). When he arrived, they handed him these very obvious roses and they told him they were ranunculus ??? My husband didn't know any better so he paid for them and left but I'm just disappointed that either 1) they lied to my husband about what he was purchasing OR 2) they have no idea what they're selling people. Either one is awful considering it's a florist and he paid $40 for the wrong item.

I ordered a bouquet for a dance. Some of the roses looked dead. I pointed it out to the woman behind the counter and she simply said that the flowers had touched the refrigerator and that's why they looked dead. Unacceptable. I have shopped there for years and I'm completely disappointed. Will never order flowers there again.

Used to be a great st matthews shopping spotBUT they now have very little of interest to anyone over the age of 21. The absolute WORST thing about the business is how rude the staff is. Unless you went to high school with any of them, you're ignored while they drool and gush all over their friend. Pretty insulting to those of us standing at the counter hoping for someone to wait on us while they chat away with their friends. Honestly, I've heard this from several people so it's not just me. You'd think the owner would wise up and get the sales people to be gracious to everyone who walks In the store. I for one will never spend another dime there.

This florist is a family favorite! Always beautiful! The one time I received flowers and unfortunately didn't last but a day, I have them a call and let them know. The woman on the phone was very nice and understanding. She had a new arrangement sent out that day. I was beautiful and smelled heavenly! I am happy to say these flowers lasted a week and a half. I realize sometimes these things happen and Colonial Designs stepped up! Thank you CD!

Good merchandise, the worst service l've EVER encountered. The employees do not greet or even acknowledge the customer because they are so busy holding up the counter and talking to each other. Not going back..

Although I like many of the items that the store has to offer, they have the absolute worst customer service I have ever experienced. There are two associates (one medium length brunette and the other short grey or highlighted hair) that have repeatedly ignored me even though there is no one else in the store. During my most recent visit, standing at the counter with the staff less than five feet from me, I actually timed how long it would take them to acknowledge me and stopped and left the store after five minutes. I have spent thousands of dollars in this store but they will not get another dime due to this repeated behavior. There are plenty of other stores offering similar or better merchandise that truly appreciate your business.

I asked for a centerpiece around Christmas, specifying that it include red roses and hydrangea, both of which I was assured were available. When I picked it up I was disappointed to discover orange roses and very tired looking hydrangea. I asked about the orange--not red--roses and was told that they matched the holly berries. Not pleased. They really need to better communicate what floral arrangements are available and what they will do. Nanz and Kraft is far better at delivering.