Celebrity Limousine

Trip out to Jackson, Kentucky for KEEP event. Bougie "limo" with comfortable seating facing inward. Very clean. Driver was A-OK.

Great day on the BOSS. it was clean and comfortable with great storage space. Kevin was a great driver and Dan was very helpful with all my questions and gave us a good price.

The day started out great! We were having fun celebrating my friend's 30th Birthday. The driver was super nice and everything was going fine. At our first stop, the driver asked my friend for payment (Not when we were at the location he picked us up at). He had a piece of paper that he needed her to sign, which had her credit card information on it. She asked the driver if he could run the card. Her husband was at work in Richmond, close to where we were picked up. Had she been informed that they needed payment up front, we would have had the driver stop at her husband's work to pick up the money. Since she was not informed of this, she told the driver he could run the card, and she would sign whatever she needed to. The driver said okay, and we kept going. The second destination, the driver asked again for payment, and again, she told him to run the card. At the third destination, the driver asked for payment again. Being concerned that he had her card information and kept asking for cash, I advised my friend to call the company to make sure the driver wasn't trying to pull a fast one on her. This is our third time renting a limo, and neither of the two companies we used before demanded cash payment up front, so she called as a precaution, NOT because she didn't want to pay. She called, and very politely asked the owner if she needed to give the driver cash, and he IMMEDIATELY was rude to her. She explained to him that her husband had all the cash and could not leave work to drive all the way from Richmond to Versailles, especially since they have the credit card information on file. He tried to tell her that he couldn't run her card, because he needed a signature. My friend and her husband are business owners, and I am one of their employees. We run cards over the phone almost daily, and just require a signature when our service is complete. She explained this to the owner of Celebrity, and he INSISTED that she give the driver cash now, or the driver would be told to leave. She asked why he needed the cash right now, and why he couldn't wait until the end of the night, since the driver wouldn't be able to deposit the cash right away anyways, and the owner said he would be meeting the driver to pick up the cash as soon as he got paid, which in my opinion, is extremely unprofessional. After asking him numerous times to run her credit card, the owner finally told her he could run her card, but he would be charging 5% more to do so. My friend accepted the 5% charge because we were doing a tour of the Kentucky Castle and she had already missed 30 minutes of it due to the owner's incompetence. She informed the owner that she would be writing a bad review because his lack of customer service was unacceptable, and his response was, "If you are going to do that, my driver will leave now!" The driver did not leave, but stayed and continued to provide us with excellent service. He went above and beyond for us, and we only wish his boss hadn't been so rude. When we got to our final destination, we met up with my friend's husband for dinner, and he was so upset when he heard about the experience his wife had, that he wrote a review. Another girl that accompanied us also wrote a review, and then my friend wrote a review. The owner's arrogance ruined, what would have otherwise been, a fantastic night. This guy is so bitter that he even went so far as to post bad reviews on our business Facebook and Google pages. He has never bought anything from our business, nor would we have treated him badly if he did. We pride ourselves on customer service, and we go above and beyond to make sure our clients are satisfied, maybe we are too naive, but we expect other local businesses to treat their clients the way they would want to be treated. The owner of Celebrity Limo would have had outstanding reviews if he had just ran the card, no questions asked, and didn't argue with the birthday girl for 30 minutes about a policy that was never made clear to her.

Thumbs up! Our driver had a great attitude and took care of our crew from Lexington to the Kentucky Derby.

I will start by saying I'm not the type of person who would write a review of a company but after this experience I feel it's my civic duty; I'm also not one of those staunch consumers who finds the pettiest things to complain about. STAY AWAY AT ALL COSTS. The person who picked up the phone who I'm assuming is Dan Repass, the owner listed on their website seems very annoyed when anyone calls him. I called on 3 separate occasions in two days. The first time I called and told him I had gone to his website and was interested in the Big Blue Bus for my birthday. For some reason he seemed very hesitant about giving a quote but finally did. The price seemed good and I told him after calling around I would make a decision. I decided I was going to go with him, so I call the next day asking if I could come by their location to inspect the fleet to make sure I'm getting a quality product. His response was to go to the website and look at the pictures. I explained to him I did that already and just wanted to assess the vehicle in person which is a common practice among any limo service. So I went to the website because I remember in the FAQ section it saying that possible clients could come by and look at their fleet. This is what the website says verbatim: 'Q. Can I personally view your Limousines before I commit to your company?A. Yes! Beware of a company that refuses to allow you to visit their place of business to personally inspect the Limousine that you are interested in. At Celebrity Limousine , we encourage our clients to visit our facility to personally view our limousines, we have nothing to hide.'So I call back and explained how their website says it was ok to come by and view their fleet and it's not fair to advertise something you don't practice. The owner's response was, "You know what? I don't even want your business."By their own logic "beware" of Celebrity Limousine since they "refuse to allow you to visit their place of business".

We used this company for a special trip around the bourbon trail. We had a party of 10 and no air conditioning for 8 hours in the month of August. We were told by the driver that he would try to fix the air while we were at a tour. The driver was very nice, but was unable to fix the air. The people in the back of the van were miserable. I asked for an adjustment to our bill and the owner said that the air conditioning was out of his control and the air was working when it left his business. He never refunds customers, per his email. I did not ask for a refund, because the driver was able to get us to all of our distinations. All I was asking was for him to reduce the amount based on the miserable experience in the van. The owner said the air conditioning was working when the van left the business, but we asked for the air to be turned on, once we entered the van because the air was hot and humid. The air did not work. We were told that the air might take awhile to get cool. It never did. I should have known this company would not be a good one to work with. I had to ask the owner 3 seperate times to email me the contract. He told me he had emailed it several times, but the email was not in my spam nor in my in box. The owner never called or emailed me to apologize about the air conditioning. Stay away from this company.