Capital Plaza Hotel

This place is so out of date. The beds are small, the furniture is small. It's just weird. Besides that, our fridge was leaking, the coffee pot is IN the bathroom, the sheets and 'blankets' are gross. There was this odd stain on the floor. The heater was exhausting to use because it just runs so loud but the room and hallway were freezing. House keeping never came even though we stayed 3 nights and when I had to call (from my cell phone) for towels, the lady that ananswered and brought them acted like I asked for the crown jewels. The breakfast was not good at all. Canned fruit. It was like a motel 6 with embassy prices. Parking wasn't great but not horrible either

Worst hotel I've stayed at in years. I had to stay here for a conference. While checking in one guy was asking for a room change due to roaches. Another guest was ask for a change due to something not working in the room. The food at breakfast and lunch was terrible. My AC wasn't working in my room. I will never stay here again.

3/25/20Came here to stay one night as I was out this way for work. I've always been curious about this hotel but where I live close by, I wouldn't normally stay in one. But this hotel was absolutely beautiful! Everything from the fountain background wall to the dining area and the decor. The lady at the registration was super friendly, and very accommodating. As I left most of my belongings at home, she was able to help me with a comb, toothpaste and toothbrush, as well as deodorant. She was just such a blessing. I had a great nights rest at this hotel. Everything was very clean and organized. Would most definitely stay here again.

This hotel was larger than expected. Staff was nice and rooms were quiet. Our room overlooked the Kentucky river. This is an older property, rooms are outdated but had everything we needed. Very conveniently located/quick walk to downtown. They have free parking in the garage across the street.

Hotel isn't the best but I've seen worse. Average hotel room. When I stayed here there were KSU students living here too since their dorms are under construction, which brought some interesting experiences. Staff was friendly. Gym is pitiful. They do have a large parking g garage. Prices aren't bad, but house keeping didn't even come and clean our rooms at all. Towels were small and thin. I wouldn't stay here again.

This was a great easy location right off of some major highways and junctions. It's right next to the historic area as well as the Kentucky transportation building And 2 miles from Kentucky state University. Has a great grassy field on either side of building, with lots of free parking. Breakfast was a highlight because they had several hot options of food and it felt like what breakfast used to be, at a real true buffet (before covid)... Although things might have been somewhat dated I think they were just traditional style and very clean and well kept both in the lobby and the room. The staff was friendly helpful and professional. I would definitely stay here again, and I travel for work a lot.

We booked our sons wedding rooms there. We reserved 25 rooms. 4 days before the agreed cut off date, which was in writing, agreed to 10 months in advance, we had booked 17 rooms. 2 days later, they cancelled all our rooms. Not just the rooms left on the room block but even the rooms that had been reserved by our guests. Three weeks before the wedding the hotel told us they were were booting us all out. They canceled all our reservations of which was 17. Evidently they didn't need all 17 rooms because they relisted some of them at higher prices. We booked at another hotel, the more we talk to people the more they told us we would've been upset to be there. I've never been treated like this by hotel in all my life. Stay away from this hotel!

Accommodated us with two rooms at 1130pm without a prior reservation.Hotel staff was very helpful and kind. It's an old hotel but has an appealing charm!Mattress was rough to sleep on. Pillows were very nice. Breakfast was perfect. Smoking area right outside of the indoor pool was a great find!

Horrible customer service and not a bit of care or concern for their confirmed reservations. Not only did they not honor their contract for a wedding block- they oversold their hotel and decided to cancel all of the confirmed rooms in our block. They oversold their hotel and canceled our block so they wouldn't have to Walk guests and pay for their rooms. This all happened 30 days before the wedding , with a festival in town taking up all the rooms in the city. Please- Please do your self a favor and DO NOT STAY at this hotel. Please read the reviews- it's old- outdated- poorly managed and way past it's prime. Unfortunately, this is the only hotel downtown, and why we chose it. There are many VRBO options and B&B's downtown- do your research. I hope this can help someone from experiencing the heartache we did and all the stress it has brought on what should be a happy time.

The woman at the front desk was rude and acted Covid afraid, but when I walked in the hotel she did not have a mask on and when I came back down to the lobby she didn't either. There was no place to park. The woman told us to park in front of the hotel, but the sign was clearly marked that it was 10 minute parking only. I reserved a room with two double beds, but when I got to the hotel they said they didn't have any more double rooms and would have to upgrade me to a king bed with a fold out couch. The mattress did not have sheets and the mattress was stained. The mattress should be removed immediately. When we called the front desk for sheets the woman acted like she was doing us a favor because she gave us a larger room. We didn't want a larger room, I just wanted the room I paid for and reserved.