Bluegrass Veterinary Specialists + Animal Emergency

Having had poor experiences at other 24 hour vets, I cannot recommend Bluegrass Vet Specialists enough... Destiny, Dr. Brad, and Leah were all super friendly, experts at their craft, and made my boy feel better. I cannot say enough good things about my experience, the day before Thanksgiving!

I thought that my elderly, Diabetic cat was dying this past Saturday morning around 1-2am. He was having terrible seizures and was becoming minimally responsive. Upon arrival at Bluegrass Veterinary Specialists (BVS) my cat was immediately taken back by a Tech and started on some anti seizure medication(s). I was told that his temperature went as high as 107 and then went down to 92. I was also told that his glucose/blood sugar was 22 and he had no pupillary response. The Tech was very empathetic and patient with us. I decided to pursue treatment and my cat stayed in their ICU. When I received an update on how he was doing that afternoon, I was told that he was awake, alert and eating and I was encouraged to visit him. He stayed overnight there that night.The staff/providers at Bluegrass Veterinary Specialists (BVS) saved my cat's life and I am so, so grateful to them.

I took my cat, Lucky, to Bluegrass because one of his eyes was super dilated and the other wasn't. They took my cat to the back and left me in a waiting room for a really long time. After almost two hours, I asked what was going on and was told that I came in during a shift change and they also had an emergency (an animal coded). OK, I get that, but it would have been nice if someone came and updated me once in a while. Anyway, I was told that Lucky was comfortable and had been seen and someone would be right in to discuss his after care with me. Twenty minutes later, still nothing. So I went to the counter and demanded my pet. That's when the doctor came out and said your cat isn't well, we can proceed with the visit. It was clear that they had only triaged Lucky, and not actually evaluated his situation. I asked how long until she would actually see him and she said, we are an emergency clinic. it depends on how many emergencies we get. mind you I had been there for two and a half hours. She wouldn't even give me a guess as to how much longer I may have to wait. She was sarcastic and not at all compassionate. I took my cat and we went to UrgentVet at Summit and I am so glad I did! They were welcoming and warm and compassionate. Highly recommend UrgentVet!!!!

Stopped in last week for a significant orthopedic injury in our cat. Staff was professional and friendly. They were not pushy about treatment and laid out all the options. Prices seemed to be on par with other experiences at emergency practices. Everything was discussed up front. Would utilize again if needed.

I just wanted to send this to extend my appreciation My baby DJ was put to rest there and it was the worst day of my life, not only did I have to make the decision to put my baby down, but my best friend, my child, my heart But you all made it so comforting to me, your caring hearts and empathy exceeded my expectations! You made the worst day of my life more bearable and I appreciate you all very much! You all are so kind, caring, knowledgeable, honest and I would recommend anyone to you for care

I can't give enough praise to Bluegrass Veterinary Specialists and Animal Emergency. Dr. Spencer-Below, veterinary nurse Victoria, another woman at the front desk, and the DVM resident (sorry, I did not catch the latter two's names, but they were both amazing and helped us during the day on 4/1/23), were so compassionate,professional, brilliant/smart, personable, and all around amazing.We were so impressed with the care and communication we were provided. The efficiency, kindness, and calmness, with which said care was delivered was second to none. I couldn't believe what a wonderful and clean ambience the place was either. We were so impressed, relieved, and delighted to have stumbled into your clinic that day!Both of us dog parents are health care providers, and so we are not exactly low maintenance and were quite wordy/helicopter-y. Everybody, including Dr. Spencer-Below, was SO PATIENT AND KIND with us, you would think we were their first clients to ever walk through the door.From the time we called ahead and were encouraged to make the 90 minute drive up, to the direct/thorough communication, eye contact, smiles, constant phone updates - everything was perfect. They even followed up with us over the phone the next day, and have been super responsive to me over email as I work with our pet insurance's documentation requests.We appreciated that they factored in our remote location when trying to decide on conservative vs. more aggressive diagnostics/treatment. We also noted that they went above and beyond with their efforts to be extremely cost conscious and transparent, involving us in the cost decisions in a transparent, nonjudgmental, and non-pushy way.The care our pup got should honestly set the standard for human healthcare too. Being that we travel to rural Kentucky a lot, we feel so relieved to know where we will be going for urgent/emergent pet care needs in the future. Thank you for being open 24/7 as well.Thank you to all here. I can't express enough gratitude that you are here serving your community!

Dr. Austin has been amazing with both of our dogs on separate scary occasions. She was able to remove a large (8in!) fatty tumor that another vet office couldn't, which really improved (12yM) Kodas quality of life. And then, when our (11yM) Brody suddenly started to seize and needed immediate care, she was able to bring him comfort, and he was able to be laid to rest peacefully. My husband's mom was caring for Brody while we were out of town, and Dr. Austin was so patient and understanding as we worked to navigate help for his mom and had to make tough decisions through many phone calls. The front office was very empathetic and kind as well. When we picked up Brody, they made the sweetest simple arrangements for him. There's no other vets office that I trust more.

Kind and compassionate. Wonderful staff... took good care of us and our best friend. Gave us all the time we needed to say goodbye.

By far one of the worst most predatory vet clinics I've ever come across. The minute I questioned why they were doing unnecessary procedures the level of care went to zero. Basically pushed out the door because a full blood /liver panel and rays were declined as a course of action( for a puncture wound) I don't know what kind of idiot gave this place a license to practice but they should be ashamed. you don't need either of those things to treat a dog bite/ puncture Wound. They clearly overcharge based on the emotions of the pet owners. Then refused to issue any pain meds for The animal claiming that it would be illegal! What kind of complete idiot says that? Unless maybe her license isn't valid? additionally no follow up instructs whatsoever, no way would I take an animal to this facility. anyone that works there should be embarrassed and shamed And anyone who takes their animal their should seek better care if they love their animal.

This place is a joke. Don't know how to take proper temp taking it under leg even though my dog was panting the whole time. They said temp was normal. They took him from the exam room we were in to another room to examine him. They said everything looks fine even though he wasn't eating or couldn't use the bathroom. They gave us some nausea and diarrhea medicine and an probiotic. That was $400.00. They said bring him back if he gets worse. We took him to his regular vet the next day because he was worse. His temp was 104 and within 5 minutes of the exam they discovered a large mass in his colon and protruding out his side. They said there was nothing they could do because of the size of it and we had to put him down. So there's no way they did an exam and gave us a bunch of medicine he didn't need. Do not take your pet here!