Big City Pizza

Visited Somerset for the annual Kentucky Baptist Convention mtg. Stopped by Big City Pizza for lunch and was surprised by this cool establishment. I ordered the State of Liberty Cheesesticks and a hand tossed New York Style pizza.The BEST cheesesticks I have had anywhere in Kentucky. I recommend this place to all who travel through Somerset, KY.

I LOVE the food the Breadsticks are the best I had had a lot of pizza hands down the best and awesomeService and ambiance

Pick up is never on time. Always extended wait. Using "employees" from the local drug rehab facility may not be the best idea. Having a blank stare and unengaged staff isn't awesome.

The pizza is very good but unfortunately I don't always have an hour and a half to wait for pizza. I'll be back for sure but definitely don't go for a quick bite because you may be there for a while.

Gave Big City Pizza a try and we liked Previous reviews had us nervous , but it's good pizza for the area and the new has wore off. Chicago Stuffed & The Bronx .The Chicago will be my go to, it's my preference on pizza anyways.Young lady up front was super sweet and friendly!

We were able to order promptly with little wait. It's an industrial type interior and the dining room needed to be cleaned in some areas. The pepperoni rolls were very good. I ordered light sauce on my pizza but evidently my idea of light sauce and their idea varies.

Stopped in today for lunch. Very good pizza! Excellent crust. One young lady doing it all! Answering phones, taking orders, and making pizza!! Great service for limited staff.Will definitely be back with the great menu options!!

We've ordered from this business many times, but tonight will be the last. Previous pizzas have been hot & delicious. After being told it would be delivered in 45 minutes to an hour, nothing. When I called to check on the order, I was told the pizza was ready but no one there to deliver! 25 minutes later a pizza is delivered to our door. They only had 1 driver tonight.Message to the manager - if you can't provide timely service & deliveries, don't take the orders! The pizza was as expected...lukewarm. Also, you can keep the extra topping - a long brown hair baked among the cheese.

I thought the pizza was good when we stopped in but I certainly wasn't impressed with the staff. One out of three working seemed to know how to take an order. I understanding staff is always a issue. The place was very crowed with almost no where to sit, a lot of people waiting on to go orders and line was slow moving. I hope in the future they get a better system of handling orders. The arcade area probably needs to be rethought of if it more beneficial with it to without it. You can not have a staff of 10 people when only 3 of them are actually working. Staffing aside, if you don't mind the wait, and being stack one on top of each other, try the Tipsy Chicken with bourbon glaze or the Beer cheese. Beer cheese is delicious! What's important to me is the restrooms were super clean! Overall staffing issues ruined a other wise good place. Hope that improves in the future, while I understand that COVID has killed the selection of good employees, but 1 employee can do a lot of negative damage, but 3-4 is unacceptable.

This place has no customer service. We waited forever for our food. One member of our party didn't have her pizza order after an hour wait. When she could finally get someone's attention she requested a refund. They went to the kitchen and miraculously returned with her order. They did give her a refund though. The tables were sticky and very rickety. When I went to get my fountain drink I noticed how dirty everything was. I won't be going back there or recommending this restaurant. There are too many good pizza places in Somerset.