Animal Care Clinic

The Veterinarians at Animal Care Clinic are very knowledgeable and thorough in their care. I've been a client for many years and have always received quality and personal service in the care of my pets.The upfront support staff there are very helpful and friendly. You can tell they enjoy working with clients. I highly recommend this practice!

I am very disappointed in this practice. I took my 9 month old puppy in because she has what looks like an eye infection. Appointment was for 11:30. Wasn't seen by nurse or dr until 12:05. Then nurse Ana came in was kind but very off in her price estimates. Dr Matthew came in again very kind but insisted on an eye Swab? To be sure there wasn't a scratch to her cornea even though I asked for it to just be treated for an infection (which it is). Swab was almost $60 for no reason. He also found an ear infection and had to swab those too for an additional charge.I asked for the eye drop prescription instead of filling it at their office. Dr agreed and even said they didn't have it at the office as it was on backorder. I paid for our visit ($397! Which included heartworm meds for 6 months) and asked Ana for a receipt. She refused saying it would be emailed.I left and looked at my receipt that was emailed only to find the eye drops were charged to me (but obviously not given to me!) I called and they made so many excuses. I asked to talk to the office manager. Michelle came to the phone and denied them doing this. She was very rude and abrasive. She finally agreed to refund the eye meds and I told her I'd pick up cash in 20 minutes and asked to speak to the dr at that point. She agreed.I arrived 17 min later and Michelle again was super rude and defending the "mistake" no apology was given. When I asked to speak to the dr she told me he was on lunch from 12:30-2 (which means she knew he wouldn't be available when I returned yet lied to me!)I now do not trust the diagnosis given for my puppy because it seems this office is fraudulent and money hungry. I'm very sad and disappointed.

My first visit to this practice after getting a rescue pit. They were recommend by a friend. Absolutely lovely. Sydney and the rest of the staff were so accommodating, patient, and kind to my new fur baby. 10/10!

I took our dog to this veterinarian clinic because she had not been seen in a while and they were offering a new patient special. The vet was friendly and knowledgeable and she received good care.The reason for my low rating is because after my initial visit I received reminder emails and phone calls for follow up appointments that I had not scheduled (at least twice) that THEY had scheduled for my pet, numerous emails, and when I wanted to buy her flea and heart worm meds from an online company they refused to validate the prescription without my coming in and getting a written script.I believe good vet care is important, but I did not appreciate being harassed.

Staff very helpful in explaining in detail about procedures, meds, etc. they really care about my pet and it shows with every visit.

WORST VET EXPERIENCE EVER.I brought my cat in after I had noticed he had not been eating for a day or so, vomiting up his food, and was very lethargic, as a growing kitten he was typically always running around. So I take him to ACC (that has been seeing him since he was adopted) before I had to go off to work pretty early in the morning. I get there it is so loud with dogs barking (I understand typical sounds at the vet but this was a little much) scaring my cat even more to the point where he was shaking so bad I had to take him to the car to wait. We get back to the exam room the doctor comes in for 5 minutes, says we need to admit him, and the tech hands me a quote. It was almost $800 up front for his 1-day stay, x-rays, fluids, IV, etc. At this point I was willing to do whatever I had to to get him to feel better so I paid it and left for work, very distraught. They call me an hour past the time they said they were going to, to tell me that his x-ray looked normal and that they were going to give me some laxatone (a sticky substance that helps coat the GI to move stuck objects through) and some bland food because they thought there might be something in his GI that he ate. So I picked him up later that day, paid more for the medicine and took him home. The next day comes and he is still not eating and is vomiting up bile plus now he has stopped drinking as well so of course I got worried and called the clinic again. They told me to bring him in again and they would run more tests including new x-rays. As a nursing student, I know that if he has something in his stomach that was not made of metal then it would not resonate on an x-ray, so I requested an ultrasound. I take him in drop him off and go to work. They call me in the middle of the day saying they still cannot figure out what is wrong and they want to keep him overnight for observation and IV hydration therapy. I asked about the ultrasound and find that they had not completed one because it was much more expensive than getting x-rays, and since I was a college student they wanted to save me money. But took it upon themselves to run more blood work and do more x-rays and in turn neglected my wishes to do the ultrasound. I made a payment over the phone of another $600 for his work that day and I was about $1400 in the hole for no results. While on the phone with one of the staff they had the nerve to say "Wow, I am surprised you can afford all this work being in college. Most people would have just put the pet down". I was livid to say the least.With that being said I refused to keep him overnight because they were not getting my any results, being disrespected because of my age, and my cat was getting sicker and sicker (he had lost 5 lbs at this point).I pick my cat up that day, pay the rest of my bill and drive him over to Richmond Road Vet Clinic where they do the ultrasound (which took a whole 15 minutes to complete) I had begged for at Animal Care Clinic. There they found the portion of a rubber Cat Kong toy that had been lodged in his small intestines (moving from the stomach with the help of the Laxalone) almost perforating the lining and causing really serious damage. They rushed him into immediate surgery, which cost me another $1800, removed the object and had him back to me the next day. Working with Animal Care Clinic was any pet owners worst nightmare, and I would never wish the stress and frustration I went through with them on anyone. My cat suffered for days while they sat back and collected a check from me. When I called and spoke to one of the owners about the situation he simply could not understand why they had not listened to me, or would make comments like they did. But not once did he apologize for the service myself or my cat got there. When I requested a refund for the $1400 I had spent there, he informed me if was not "policy" to refund money after services were provided. He "did me a favor" (his words, not mine) and cut me a check for a whole $240 to cover the second day of x-rays they took without my permission.I went in the next day, and the owner didn't even have the decency to spell my name correctly on the check. Needless to say, I would NEVER EVER return to or recommend ACC to anyone, not even my worst enemy. They jack up costs and put your pet through unnecessary stress to get an extra buck. DESPICABLE ESTABLISHMENT.

Brought in my sick rabbit who I suspected had a tooth abscess. The vet, Dr. Pochebit, completely ignored my concerns and instead (without the use of x-rays or a blood test) concluded she simply had a skin infection. Prescribed antibiotics and a topical cream totaling $200 and said she was in perfect health otherwise. A week later I go to a different vet for a second opinion as nothing had changed. After doing an x-ray and blood tests they found she was severely compromised with a tooth abscess and would need to be put to sleep as she was too old and weak to have surgery. DO NOT BRING YOUR EXOTIC PETS TO THIS VET EVER. They will rob you and refuse to listen to you. Ridiculous.

welcoming staff, patient and knowledgeable on what steps to take for the best care for your pet!

We found this Clinic a few years ago when our dog broke a tooth and needed a root canal. We live in Louisville so it was about an hour and a half drive but every since we have been awed by this place! They took such great care of our dog, and both of our cats that followed for specialty care. The staff is always friendly and prompt, they explain things in great detail and answer questions with no judgement. The only downside is we wish they were closer!

We love animal care clinic! They are so compassionate towards our dogs, and they're always happy to see us. The vets are very thorough, and the staff are truly a cut above!