Advanced Animal Care

Took our dog in late on a Saturday night. They took her with open arms. Listened to everything we had to say, explained everything thoroughly, provided estimates, and great care. This place is a blessing!

i drove 1.5 hours with my dog who is in terrible pain. he was neutered and has an infection. they put me in waiting room for 2 hour with no vet. they would not give me an ice pack to help his pain. And, they charge a $350 visit fee. What terrible service for my sweet puppy.

We took our doodle in there for an emergency and encountered the most odd and terrible experience. I don't leave reviews for anyone, ever, but after last nights events I wanted to make sure to leave one here. I've been to this facility multiple times in the past, but this team night team was terrible. The doctor led herself in a very unprofessional way showing zero empathy for her patient or any regard to us. It was bizarre, the team lead was disrespectful and didn't acknowledge the fact that we had a history of being there. I will never return and my honest thought is this place is unethical, in every possible way they can be. I have a solid history with my vet, and have spent thousands in vet bills over the years for all of my animals, including there. Other vets have noticed they have a new staff and this place has went down hill. I was honestly worried for my dog at that point & it's bizarre because the last few times we've used this facility it was top notch. I guess this is why your staff means everything when it comes to service. Yelp requires you to leave at least one star, otherwise I wouldn't leave any.

I had to make a trip to the ER on a Sunday evening and they immediately took care of my pet. I appreciate how kind and compassionate they were on what was a very tough night.

I've had several experiences with the ER at Advanced Animal Care. The doctors were good and caring, which I appreciate. However, the office is not managed well and the staff that I've had dealings with were less than courteous if not downright rude. They are also highly over priced and animal care focuses on the dollar not on the pet. I do not recommend this facility.

This place seems very "top of the line" and maybe they are. But we dealt with something bizarre that I've never dealt with before until we came to this place. If you have an animal that's possibly on its death bed, please read this. The other reviews you see of this place mentioning that they over medicate their patients are true. Before you think about putting your beloved fur baby down, please please please get another opinion. Our furbaby had a serious infection and they were only doing antibiotic injections when they should've done ROUND the clock IV antibiotics. They kept our Rufus so drugged up with pain medicine he couldn't walk or eat. Two days after getting him out of there he started eating and walking around. We almost put him to sleep because of this. My friend had the exact same thing happen with her pet and it was the same issue - over drugged with pain medication to keep him sick to keep getting $$$$$. GET A SECOND OR THIRD OPINION. Our Rufus had blue cloudy eyes when we picked him up and when I asked why, I got a side eye and no answer.

My little sweet calico became very ill. I brought her to the office. Dr. K. Was the veterinarian. After blood work and a once over the outcome was not good. Even with that, I could have not asked for better care. Explained everything to me. They ALL were so caring, compassionate and patient. I could not have asked for anything more. I would recommend them highly. When your " baby " of 12 years has come to the end of your time together, this is where I want her to be. Outstanding !

We had a bizarre experience. The following is our true experience at Advanced Animal Clinic in Richmond, KY. It is owned by Jim and/or John Martin. The people we encountered are: Bridgett Maynard, a vet technician; Dr. Cynthia Clark Boynton, the veterinarian who examined Lewis; Jamie House, the office manager; and Dr. Allison Conner, a veterinarian who consulted on the case. We would NOT recommend Advanced Animal Care and this "family owned" business to anyone. Advanced Animal Care in Berea and Waco Animal Hospital are owned by the same people. We took our cat, Lewis, in because he was sick. We told them about how we basically thought it might be one of three things: Lyme disease because of the ticks. The most recent tick was hard to get out and Lewis still had a lump on his neck from it. It had been about two weeks since I had pulled it out and we were worried that the head of the tick may have remained and was starting all over in Lewis's body. (Dr. Cynthia Clark didn't feel anything because Lewis was a "fluffy guy.")The salamander. We have seen Lewis eat many gross things over the years, and he never had an upset stomach. We thought that maybe the fattiness of the salamander had not digested and perhaps was stuck in Lewis's digestive tract. We wondered if the salamander had secretions that were toxic and had irritated Lewis. We just didn't know. (Dr. Cynthia Clark noted that his abdomen was SOFT.)We thought Lewis might have had an inner ear infection. We truly were always cleaning out his ears. Literally, his ears were "waxy" almost every day. (Dr. Cynthia Clark, in all of her professionalism and expertise - 700 dollars worth - didn't even check Lewis's ears with an otoscope.)They suggested expensive tests before the doctor ever examined him. The doctor, Dr. Cynthia Clark - she may go by Dr. Cynthia Clark Boynton, finally said that Lewis looked okay for his age, he was missing some back molars and a canine-that was normal for Lewis's age and the fact that he did spend a lot of time outside hunting. She said, overall, she couldn't find anything wrong with Lewis. I asked her if she felt the nodule on Lewis's neck that the last tick bite had left. She said she didn't feel it in her examination, but said "Lewis was a fluffy/furry guy." ??? I asked if she thought Lewis could have an obstructed intestinal/gestational tract. She didn't seem to think so. She noted that his abdomen was soft. I asked her how his ears were. She said they were fine. I asked if she saw a lot of wax deep within and she said, "I DIDN'T LOOK AT THEM WITH AN OTOSCOPE." On Monday, we took Lewis to Berea Animal Hospital where the doctor said Lewis's abdomen WASN'T soft, but he had a palpable mass - the doctor could feel it with his hands - the size of a key lime. Lewis had surgery the following day and we said goodbye to him because his mass was spread throughout his stomach area and we did not want him to suffer. Advanced Animal Care initially charged us over $700 to say they couldn't find anything wrong with Lewis except his elevated white blood cell count. They did bloodwork, a SNAP test, and gave him an antibiotic shot. They said his abdomen WAS SOFT. Two days later when Dr. Long felt the mass with his hands, I called Advanced Animal Care to start a dispute on the charges. Dr. Allison Conner said this: DR. LONG WAS ABLE TO FEEL THE MASS WITH ONLY HIS HANDS (as opposed to Dr. Cynthia Clark Boynton) BECAUSE HE IS INSANELY TALENTED. Advanced Animal Care did refund us $212. I would like a refund of the remainder. I suppose I will take them to court for that. In the days that followed, I called all three clinics in an effort to speak with an owner. I left messages, but no response. A couple of days later, I received a letter from Advanced Animal Care stating that their decision was final and for me to NOT CALL THEIR CLINIC AGAIN. It was signed by Jamie House, the office manager of the Richmond location. Do not trust your babies with these people. We never will again.

I wouldn't take a spider to this establishment! Horrible in every way. And just like the other reviewers, it's all about money. They market toward the desperate pet-owner who has nowhere to go because it's after hours and then they play on the emotions once you get there. They are vultures and they should be ashamed for what they do to people and their pets. Our bill was close to $2,000 after they put our cat through hell and then finally killed her. They made empty promises, never offered any solutions or even euthanasia - just a ton of expensive 'therapies' and 'infusions.' Kept wanting to keep her yet another day, when initially they said it would be just one night. They are dishonest, fake, criminal. We had a meeting with the office manager, Jamie and told her what happened. She wouldn't believe us and just said that her vet, Dr. Crabtree wouldn't ever make that mistake. But she did. And they just won't admit it. We have no recourse, as we signed a contract for services. So we had to pay. DO NOT TAKE YOUR WORST ENEMY TO THIS PLACE! We asked them to discount the bill, since they did NOT do what they promised and charged for all kinds of nonsense treatments that they KNEW wasn't going to help our poor cat. They wouldn't give us ANY discount. Just ridiculous how they get away with this at the expense of our pets. And they continue to do so. And our cat is now gone. And we are now broke.

they honestly don't even deserve the one star i had just got off work and was walking my dog and saw that she was pooping blood and that can not be normal at all. so we call and let them know it's a emergency and we need to be seen asap. they told us there was no wait. we get there it takes them 15 minutes to come to the car then when we get inside we got a very rude welcoming. the front desk lady had the worst attitude. we waited in a room for 2 and a half hours for them to take our dog back for not even 5 min and tell me us she's perfectly fine. so when i ask what they did and how'd they do it so fast they said " we checked her heart rate and her temperature. she is perfectly fine ". we paid $250 for them to do nothing. i will never ever recommend taking your dog to this terrible place and i will never be back