21c Museum Hotel

Nice rooms, but the worst customer service I have ever experienced at a hotel. We had multiple problems throughout the day, but honestly, what hotel doesn't have occasional issues. What is unconscionable is the way we were treated after calling the front desk when the comcast service went down in the middle of a movie we purchased. The supervisor at the front desk was clearly annoyed that we even called to ask about it, said the service was out for an indefinite time, never apologized, saying he was not "an engineer" when we asked if there was nothing that could be done, saying we could complain to the manager when they arrived at 11:00am in the morning.We have recommended 21c in the past, but if you can't adhere to the very basics of customer service and show even a modest amount of empathy for the people you have let down due to a problem with your service . . . There are many other, more professionally run hotels in Lexington that truly care about their customers. You should try those. Certainly we will.

21c was a comfortable hotel for us to spend eight nights during our stay in Lexington. The staff was friendly and the room rate wasn't bad for a downtown hotel. The room was basic, but large enough for two adults and a toddler. The hotel was kind enough to provide a complimentary pack and play for our toddler and a mini fridge that I requested. The room was fairly clean, but dust sat on obvious spots like end tables and the tv stand all week.The front desk staff and valets at the hotel were all friendly and accommodating. We had a lot of interactions with them since we were there for over a week. We checked in late at night so I appreciated that they were quick to bring up the pack and play and refrigerator. The valets always pulled our car around quickly. I was impressed with how smooth the valet process was. The cost to valet a car here was $30 per night. There is a public lot a block away that is $12 if you prefer. We opted to spend the $240 for valet since it was often rainy and I didn't want to make the walk at night alone.For anyone who needs coffee as soon as they wake up like I do- there is a Nespresso machine in the room. They offered pods ranging from medium to dark roast. I was excited to try this machine because I have been considering one for home. Thank you for allowing this mama to caffeinate while my toddler slept.There is a restaurant off of the lobby for dine in or room service. Their hours were mainly breakfast and dinner. Weekends were brunch only which didn't start until 10am. The food in the restaurant was really good and reasonably priced so this was a huge perk of staying here. The cleaning staff was hit or miss with restocking room essentials. There was one day we had plenty of everything. Another day they took all the dirty towels and only left one clean bath towel for three people. We were able to request more, but two towels should be the minimum. At points we also ran out of tissues and toilet paper. I was bagging up my own overflowing trash cans throughout the week. Maybe a downtown hotel just isn't used to a family staying for such a long period of time.The location is within walking distance to quite a few restaurants, coffee shops, and bars. Businesses seemed to be open more as we neared the weekend. Don't miss The Grove within/behind Harvey's Bar at the same intersection. It's more of an evening spot. They have a bar, charcuterie, a coffee shop, and a food truck. There is a cute courtyard to hang out. The Distillery District is less than 10 minutes away by car and has so many great local businesses to check out. 21C overall was a good choice for our Lexington stay. I wouldn't hesitate to stay again.

Wanting to find a hotel within a short driving distance from home we decided on the 21C in Lexington. Since we were familiar with the 21C in Louisville we were looking for a unique experience in an environment that showcases artwork. We were not disappointed. We had a bright, airy, modern room with a great view of downtown. The staff were courteous and friendly. We had dinner and breakfast at The Lockbox that made it very convenient. Fortunately we had a package plan that included breakfast at a reasonable price. The one thing we wish we had was a mini fridge and microwave. As Hilton Honors Rewards Members we had gotten accustomed to certain amenities. We truly enjoyed the fact that a historic bank building was converted into this incredible boutique hotel. Do note that valet parking is an extra $30. Despite that cost valet service was quick and painless with great service. Overall, our stay was memorable as we were celebrating our 41st anniversary.

I have been a fan of pretty much every 21C museum I've visited. This establishment and Cincinnati location are nearly tied for my top spot.21C Lexington currently has a colorful, emotional, stimulating exhibition by local artist, Robert Morgan. While, according to the artist, the full meaning of these pieces will never be disclosed, you can see, and he implies, each work oozes love, sadness, fear, life, death. There is some eroticism and eccentricity as well.There were also exhibits by other artists, centering on identity, society, and how we relate to other people.The space is over 7000 feet, so would be great to have a party or function there. There is a good bit of paid parking nearby, but they also offer valet. They have an on-site bar and restaurant, and there are several other restaurants nearby.I did not stay in the hotel this time--just viewed the art, but every 21C I've stayed in has been clean, comfortable, and fun. And here in Lexington, the doorman was extremely kind and even gave us some bottled water for the hot day.

Art galleries that stay open 24 hours with rotating exhibits? What's not to love?! A place like this allows a resident to feel like a visitor in their own city. I can't speak to the experience of staying in the hotel - though I have toured several of the rooms and they are all stunning - but the art component is brilliant. I've walked the halls many times and will continue to do so for years to come!

We chose 21c Museum Hotel because it was walking distance to our client business location and the Hotel sounded like an interesting place to lodge. The hotel was originally the Fayette National Bank, known mostly as the First National Bank. The bank vault with its original door is a private dining room. The Hotel is a combination contemporary art museum and boutique hotel chain. 21c Museum is exhibiting contemporary art from various ambitions. Some of the art exhibited is quite out there. The rooms seem to project a 60's trendy contemporary design with blue penguin statues on every floor in the corridors. I did have breakfast in the restaurant and order an off the menu avocado & pouch eggs which was very good. Overall the Hotel was very comfortable and the staff very accommodating

Now how cool is this place? A combination hotel and contemporary art museum, it is a treat for your senses from the minute you walk in the front door (did I mention it's also in an old historic bank building which makes it just that much cooler?) with the abstract light piece in the front hallway and big blue penguin standing just inside.Up a couple of stairs to the right you will find the check in staff who will warmly greet you and let you know that your room key gives you full access to both floors of the museum during your stay. We were starving and since the dining room had closed for the day, headed to the bar to see if we could get a drink and something to eat.Another cool space with soaring ceilings and a bar at one end, the bartender shared with us the menu (lots of late night dining options) and poured me a wonderful martini that made my night just that much better. Here's another tip- take that drink and while you are waiting for your food to show up- go wander the halls and check out the art. You'll think your food came up "way too fast" as you won't have a chance to see everything you want to see.As for the food? Quite tasty. We split a burger which was the bartenders recco and he wasn't wrong and had some potato "hunks" with creamy onion sauce for dipping. Kind of a grown up take tots but these are full chunks of potato, deep fried and delicious.My room was spacious and I loved the pop of color (think white room with a big green splash!) . And the bed was comfortable and welcoming. There is a coffee maker in the room as well as a nice bathroom with good products and even more important- good lighting!Never thought I'd say I wanted to head back to Lexington, Ky but now that I know the 21c is here, you can bet on where I'll be staying. Also learned there are locations in Durham, Louisville and coming soon to my home town of Chicago! Now that should be interesting!

This museum is inside of a hotel. It starts at the lower level and goes up to the 2nd floor. You are able to stop at the bar and carry your drink with you through the exhibit which definitely aids in the experience. The artwork was so diverse! It was a really good pregame after a hearty brunch and before getting into other activities for the day. As a newbie it's probably worth staying at the hotel 1 night to enhance the whole situation.

We stayed in a king room on the tenth floor. Very comfortable, attractive space with everything we needed. The valet service was quick, even with a number of guests checking out at the same time. Good central location if you are visiting downtown Lexington. Street noise was very loud on a Saturday night so you might want to bring earplugs. We would stay there again.

Beautiful hotel but lacking in hospitality possibly due to staff shortages? No one to valet car in a rainy day or assist with bags, no luggage cart around and the ladies at the front desk were nice but did the bare minimum. For the money $250 a night with cheaper options everywhere those are the things that create repeat customers. On checkout, one valet again -no help with bags on a rainy day and no overhang so we were drenched loading bags- we would have appreciated assistance (and tipped!). Possible they just don't have enough people on staff. Restaurant was great. Food delicious, service excellent there. Hotel needs work. Room was okay. The shower is a hazard- no hand rails, nothing to keep you from slipping on the very slippery tub. Bed is very soft. It's decorated nicely but without good service not worth it.