William Hill

Lousy customer service in person AND via email. It sees the employees they hire are so incompetent. One says one thing abd the other says another thing. It's a merry go around and no results of corrective action.

They are scammers. I placed a bet in their app for a baseball game on the 29th only to have them change the game to the 30th in the app. The 39th game was a win and the 30th was a loss. I also sent customer service a screenshot of the bet because I took one to email it to them and they are saying that it is the 30th although it clearly says the 39th.. DO NOT place bets in the app or with them. Like I said, they are scammers who are incompetent and can obviously can't read.

I've been on the WillHill app since 2014 and I'm officially done with these incompetent buffoons. - I like to play in-game wagering at times. Whenever your bet is in the process of approval, if there is a line change there is supposed to be a prompt that asks you if you still want to wager the new (read: less advantageous) line. The last several times there has been NO prompt and you are automatically given the lesser line/price/whatever. Most times, if not in all of these instances, I would not have placed the wager. When you call and speak to the CS line (a) you get a lot of attitude and a long wait time (b) they refuse to refund the bet in these instances. I am a very small time bettor, so it's pretty sad that they work that hard to take my $10-$20. So either they're incompetent or corrupt. Take your pick. - As I mentioned before their CS is about the unfriendliest that I have ever experienced. A lot of unnecessary attitude. For as much as they screw up, this is one thing that they should try to be better about. Don't hold your breath though. lol- They have long had a promo where if you deposit $50 on your initial deposit (upon sign up), they will match it with another $50. I was unaware of the promo when I signed up and placed $40 in the account. It would have been nice if the person that had signed me up had mentioned the promo so I could have tossed another $10 on the app to receive the bet match. Cheap company with non-existent customer service. Thanks a lot. - Deposits to the app take an inordinate amount of time to get added to your account. I made a deposit at 9:30 am to bet the 10 am NFL football games, but when kickoff came the deposit was still not available for betting! Seriously? That is sheer incompetence with their hub. Do you not want people to actually use your app?My experience with WH is that they very much have a "take it or leave it" attitude towards their customers. Like what they give you, eat it and smile or .....well, who cares? The William Hill experience. No more for me. I'll just stick with another companies sports betting app going forward. 1 star.

Awful as ever - they have done nothing to improve and don't care. Worst sports book I have ever experienced . I am past due for elevating my concerns to the General Manger of the Silverton. -

DO NOT USE THEIR APP DO NOT BET WITH WILLIAM HILL. 1. If you use their app it will allow you to deposit your money but will not allow you to withdrawal your money back into your bank account 2.When you call customer service they will always refer to making a case and give a reference number for a resolution team to either send you an email or call back and they never reach back nor send an email3. It's been six months and I am still having to go in person to withdraw my money that I deposited via my bank account Betting with MGM has better odds and way better app functionality... Please look at the ODDs with BET MGM before even thinking of betting with William Hill.

It was my first time betting with William hill inside the Rio Las Vegas. I Decided to go away from bet mgm and try something new. There is an older African American woman whom I believe is in her 60-70s whom I placed my bet with.I asked that all my bets be money line . Paid my 100 dollars . Printed the ticket , folded it put it in my pocket and went about my day.when I came back later happier then ever ready to collects my winnings First one in line. It turns out the employee had made a mistake. Employee agreed that it was an employee mistake but they refused to pay me and sent me away.This was the ticket the 6 leg parlay which lost due to the employee clicking spread instead of money line. It's hard as it is to hit a parlay. then when you got someone who clicks the wrong thing. asked them to check the cameras and they refused. Those cameras are casino cameras you would clearly be able to see and read my lips. They sent me to hell. They said it was 50 percent my fault , 50 percent theres For not double checking. the Woman speaks English You come to professionals and ask them to do their job. I'm beginning to suspect they make mistakes like this on purpose due to the head employee stating it was a common thing with "that particular employee"! I won't be playing with them until they decide to make it right and I will use other sports betting. and I'd never speak negative on an innocent persons name but that lady and William hill owe 1400 dollars.

Went to make some Super Bowl prop bets today. They have a booklet of about 25 pages with around 50 prop bets on each page. In past years, each prop bet was identified by a number, so you could easily tell the customer service person what you wanted. This year, though, there are no numbers to identify which bet you want. You have to go to the counter and the person has to search through hundreds of bets in the computer to find the one you want. And a lot of the bets in the booklet couldn't be found in the system, so I couldn't make the bets I wanted to make. I cannot even imagine what it will be like tomorrow and Sunday, when lines of people want to make multiple prop bets. I ended up going to a different casino.

The worst app in Nevada!! There's always a problem & customer support is nonexistent.

Use another app. This app always has problems. Can never bet when u want. They don't wanna take my money I guess

These MFS trash on my soul they will hurry up and make sure you lose yo tickets so you won't hit I'm not leaving no star because it's not worth it word up that's what's wrong with Vegas they make money off everything but don't wanna pay nun don't use this app it's a scam