Serene Vegas Boutique Hotel

Interesting vibes, good times.We booked this hotel because of its location, conveniently across the street from the Virgin Hotel for a concert on the 5th. The people working behind the desk were friendly and efficient. Very clean, AC was very nice during 100° weather. TV had excellent channel options. We really only needed a place to eat and sleep. This was great. Some would say ... serene.god bless america #wokeup #alpha

Don't ever book this hotel!!!! I would give it 0 stars if i could. NOT FEELING SAFE IS NOT CONSIDERED A REASON FOR A REFUND! Calling this a boutique hotel is false advertisement. This hotel looks like a Motel 6 that they added a coat of paint to. I am a single woman traveling alone; The room they put me in was at the end of the hall next to a door that was propped open and lead to the outside. Not only that the door looked like it had been forced open before i could literally put my hotel key through the side of the door and touch the lock from the outside. The room was not clean i refused to even take my shoes off. As if the room being clean wasn't good enough they had the WiFi box basically chained down and don't even have phones in the room to contact the front desk or anyone. I felt so uncomfortable i didn't even take a picture until i was outside the hotel. I stayed in the room maybe 1hr trying to make it work before calling my job to get find another hotel. Just for me to go put my bags in the car and see the police outside with their lights on. There is nothing safe about this hotel i was literally shaking as i left this place. The customer service is horrible. My job contacted the hotel (response pictured below) just for management to respond that not feeling safe is not a reason for refund. Not feeling safe at a hotel should be the #1 reason for a refund.

I've been here less than 5 minutes in my room (the second room bc we got half of our stuff in and the elevator broke and I have mobility issues. The front desk is rude af, the ac isn't very cold, the lamps flicker and had I not prepaid and been in the car since 8am (and it's almost 7pm) otherwise I'd literally go find a motel 6 for way less. Worst hotel experience that I've had in my adult life.

WARNING: DO NOT BOOK HERE UNKESS YOU ABSOLUTELY HAVE NO WHERE ELSE TO STAY!!!! I booked a 4 night stay expecting to see what I saw in the booking.com website. On booking.com the room rate was about $50/night with a $43 resort fee for each night plus they asked for a room deposit at the front desk for $200 - now why they wanted a room deposit baffles me since the rooms weren't all that to begin with.There seems to be one way in and one way out of this tragic place through the lobby. All the gate doors around the hotel are wired closed with signs to enter through the lobby. So what happens if there's a fire or an emergency exit needed? Good luck with that!The poor restaurant in the lobby I hope has seen better days. Not a soul to be seen dining there. The space doesn't seem appealing so why would anyone venture to eat there? In general, the unappealing theme describes this hotel. It looks like a war zone that hasn't been put back together again. The one positive thing I can say is there's a black woman with a high top bun behind the front desk that is extremely friendly and provides decent customer service. She assigned me room 1705 which was decent, fairly clean except the sheets had black spots/stains which housekeeping failed to remove from the bed when they cleaned my room. I had to do a Target/Walmart run for some hand soap and toilet paper since the hotel failed to provide any during my entire stay. Oh, two other things, the bed was surprisingly comfy. I didn't dare look under the bedskirt for fear I would see something I'd never forget. Second, room 1705 was very quiet which was a plus. The rooms are mostly positioned away from the busy street in the back of the property so it keeps the street noise to a minimum. I hope they're able to fix up the hotel because it does have quite a bit of potential. I could easily see it as a beachy fun vibe resort if they clean it up/renovate.

My room was nice The restaurant food was amazing Customer service was great. The location is a little bit off the strip, but it is walking distance

Wow! Wonderful service from Selena at the front desk! She went above and beyond for 3 days in a row! Thank you Selena!

If you want a chill environment with Jazz music away from the strip. This is the place! The blackened catfish with seared shrimp, lump crab , garlic lime butter over a bed of rice is on point!!! The oreo chocolate cake and banana pudding was to die for.

Great spot! Early Check in and nice service!! I'm glad I booked this place because it was affordable and comfortable from the strip. About a block away which avoided loud noises and traffic but still close enough to party and enjoy the nightlife!

DO NOT STAY HERE EVER!! THIS ! This is the worst hotel I have ever visited. It is old, the beds are WORN out, it's filthy. The worst part is non stop techno music from the club across the street. Unbelievably loud! You will not sleep here . The pictures are very deceiving online plus you can't here this crap blasting at you nonstop.

It's away from the Strip. Room was clean, very comfortable bed. The pool was nice, the area around the pool was pretty. I ate at the restaurant the food was fantastic. They need to hire more staff , maybe a valet ? The restaurant could use a waitress . The chef / owner was a great guy, delicious food.