Luxor hotel

Ahh, the Luxor, one of the iconic hotels on the strip. We stayed at the Luxor in early July for a quick getaway. I'll break down our experiences in the good, the bad, and the ugly.The Good: It's a fun looking hotel, kind of iconic, and if you're staying in the towers, you use an inclinator and can feel the sideways movement so make sure you're holding on or sure-footed. Most of the staff was friendly and helpful. Our room had a soaking tub which actually looked and smelled clean and I absolutely enjoyed using.The Bad: The lines for the front desk were incredibly long. Even as a guest, the lines for the VIP/already checked in guests would take a minimum of 30 minutes to get through the line. The hotel is on the older side, so if you're staying in the pyramid, be aware it's 90s chique and don't expect super updated rooms. If you have a tub suite, bring your own bath products for the tub as none are provided, only regular products in the bathroom. The Ugly: Absolutely do not stay at the Luxor in the summer. Black glass building plus an aging air conditioning system means it's freaking hot. Our first room the TV and AC were not working. Facilities brought us a fan which helped that night until we were able to move to a different suite on a lower floor that stayed cooler. Outside of the 100 degree weather, I would bet the AC feels fine. I live in AZ, I know what an AC can do. Hot windows and old units = hhhhooooootttttt.Everything else was pretty enjoyable about the stay. The place looked clean, the music was decent, the restaurant on the casino floor was decidedly mediocre but edible. But it was fun, affordable, and now I can say I've stayed in a pyramid.

Worst service EVER!!Everything.....customer service, quality, price!'Star rating would be zero if that was possible

Lien a host at the buffet was outstanding. She cleared our table quickly and was so helpful. It was a pleasure having her as a host for our table of 10. We'll remember her personality and professionalism at Luxor.

My husband and I came down for a vacation for a week from the 17th to 21 April. We had reservations at another casino and they were nothing but rude. Let me tell you how wonderful these people were to us here at the Luxor how they helped us in every way that they could, especially for our special day on 19 April, when we got remarried and renewed our vows, they were nothing but sweet and a gentleman who is a security officer here in the casino name Keith bought my husband and I dinner and drinks for our special day. He won't find a more friendly staff in your life. Our experience was a 10 without a doubt we went to AGT show, and they accommodated us there too. We had purchased seats, and they had upgraded us for no cost and gave us seats where we could sit with my broken leg and my sons service animal, I appreciate everything that the Luxor did for us Paul thank you so much for everything. Thank you for making our trip the best I could possibly be and Keith love you to death. Hope to see you soon. I will be back in the fall if anybody wants to go and have great service, come to the Luxor, it may not be for some but it was definitely everything for us. My husband and I have never been treated so kindly in our lives the rooms were clean the beds were not dirty the room was freshly remodeled, no stains on anything beautiful rooms in the pyramid with a view of the strip, thank you thank you so much. We really appreciate people like you who care about their customers and care about them personally, we did not feel like just a number we will be seeing Michele. We're leaving this morning. Thank you so much Jack and Janine Karvia.