Very disappointing and over priced. Of note, we visited the canal shoppes location. Pros: Customer service was great. The cashier and food runner were kind. Cons: Basically everything. Looks are definitely deceiving. Between my partner and myself, we paid $145 for overpriced, chewy, partially warm slop. We both got warm lobster rolls (which is an up charge of $2 for warm rolls), lobster mac and cheese, and lobster fries. I have never been so disappointed by lobster rolls in my life, and if this were my first introduction to lobster rolls - I would never eat one again. The lobster roll was barely cut into, meaning the lobster sits on the top of the roll and falls out. I understand this is some peoples preference, but im unsure why. Very messy and sticky to eat, especially if you opted for hot honey on the top. The lobster wasn't fresh, instead it was watery and fell apart. I spent all afternoon picking it out of my teeth. The lobster mac was watery, and the cheese didn't stick to the noodles... so the noodles tasted plain with a sprinkling of chewy lobster on top. Disappointing, as this is also a $6 up charge. The lobster fries were alright, however the fry to everything else ratio is way off. The fries are huge and difficult to eat. The toppings made everything soft and squishy after sitting out a few minutes. The strawberry lemonade was also a let down, and in theory sounds good but in practice was a fail. With the cheap straws provided, it's nearly impossible to drink. Save your money and instead, check out Luke's Lobster. It's near New York New York or in the fashion show mall. It's significantly better and worth the money.
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