Dunkin'

Great service by a very friendly guy that's doing a great job. My coffee was great. There was little variety of donuts. And something that's not in control of DD is the horrible smell of the casino.

Since my last review, my hubby wanted to use our casino food vouchers at Dunkin's. He urged to give them another chance and I'm so glad I did! Cathy who was very rude last time was working today and let me tell you, it was a complete 360. It was nothing like my last visit. Again, it was busy and she was the only worker. Every customer that she helped while we were there, she said "thank you for your patience and thank you for waiting". There was a line of people waiting to order and we felt bad that she had no help. Cathy did wonderful, watching her I felt totally bad from our last encounter. If I was in her shoes, I would be overwhelmed. She didn't show any signs of being overwhelmed today or stressed out. She handled the pressure very well. Hopefully with some suggestions from their customers, Cathy or whoever is on that morning shift could receive help by putting another employee on that shift. Also I wanted to add that, I wanted to talk to Cathy about our last encounter to apologize and let her know she is doing a wonderful job but it was just too busy. Tip: if you have a bad experience once don't base it on that one experience. Lesson learned :)Thank you Cathy for being patient and handling the morning rush well. Great customer service

Fast, easy and convenient. Ordered through the app, got there and my donut and ice coffee was there waiting. Thank you to the staff, keep up the good work!

I use to work at that AZ Charlie's, and it's been up and down with employees at this location. The lady that has been there as the opener now is good. I use to get something there maybe twice a month and I have no complaints, and I will miss the employee discount lol.

This Dunkin' inside Arizona Charlie's recently opened. I've been wanting to go in just for coffee, I'm so happy they opened a Dunkin. Went in earlier today and bought the most delicious coffee, so happy they also have oat milk as an option, the cashier with the pretty braids was so friendly and as I ordered, the lady in the back was getting. My coffee ready, I am going back tomorrow for a coffee. They also had a good variety of donuts

The donuts and coffee r great but the customer service from TY each time is best in vegas always a smile and helpful he was there w Evie today also very nice best Dunkins in town

Literally the worst service I've ever seen in my entire life including restaurants. I asked for a latte the employee didn't want to make it the way I wanted it and said there's nothing that she can do about it wouldn't give me a refund I said I'm not gonna drink it cause that's not the way I like my latte didn't matter it was already made. What are disgusting employee. Proceeded to run in the back and never come back out after telling me she was going to get the managers information. Told me to blame my husband for not ordering it the right way but while she was making it I told her how I wanted it and she said too bad I'm going to make it this way and once I got it, I said I didn't want it that's not the way I drink my Dunkins. Very rude employee and should be fired. The customer should be always right. ESPECIALLY WHEN I ASKED FOR IT A CERTAIN WAY. She said NO! Lol what a sad situation. Never would I spend a dime at this place. She also took my drink I didn't want and slammed it in the trash!!!!!!! What in gods name !? Happy holidays...