Crumbl - Green Valley

I had a cookie craving, and the kids suggested we try Crumbl. My only concern is that I often get attached to a specific flavor, only to find it gone the next week! We ordered in-store and were warmly welcomed by a lovely young lady who was incredibly patient with me while I made my choices.I settled on an animal cookie, a caramel popcorn cookie (the name escapes me), a brookie, strawberry milk cookie, and the classic chocolate chip. I loved that they arrived warm and freshly baked--it was definitely worth the detour! They also have two ordering machines, which make it convenient, but I personally prefer the in-person experience.

I placed a scheduled for a party box to celebrate my birthday with my coworkers. When I came in to pick it up, the box was not ready...No big deal. Upon taking a closer look once I got the cookies, the box came unlined, so all the oils from the cookies began to stain the box. I have been to more inviting crumbl locations, both in terms of service and ambiance. This one is quite boxed in with no waiting space when it gets busy. I'm not sure if the team works well with each other. I received a refund for all my raw cookies, and a free box of 4. It was nice of them to give me resolve. I had to show proof via email. When I came to the store I received a little bit of run around and hesitation to refund, but eventually after explaining myself a few times I got the refund that I was promised. I probably won't be coming back unless a really great cookie pops up on the menu, but I'd rather go to a different location. 9/2/24

Cookies with Flare!!!I just love Crumbl. What's not to love? The ambiance puts you front row of a working bakery. You get to watch them baking. You can smell the fresh goodness. Not only do they have a selection to choose from, you can get them for yourself, preorder for pickup, and the packaging is cool so they make awesome gifts to give. Most importantly, they are delish! The employees/baker extraordinaire are helpful and it's fun to watch them working.

Irresistible decadence awaits.Have you ever had a a bad experience with a chocolate chip cookie? You know the ones that mama made? That cookie you would bite into and the chocolate chips would melt into your mouth. One delicious bite after another. These cookies were so great that you had to eat them off a plate with a fork. Do you remember? What if you could have these cookie dreams of happiness again, but with flavors that were out of this world. The cookies here are what epic dreams are made from. It's love at first bite until the very last. The flavor combinations are amazing and are always changing. In order to make your business unique and the best they constantly are changing their approach. Many of the cookie combinations that they offer are either a limited time or change from week to week. Stop in and see what new and exciting. You will always be surprised. As you walk into the lobby of the cookie shop you are greeted with a clean and bright experience. The atmosphere of any of these places is breathtakingly warm, immaculate, and orderly. The staff is all smiles and laughter was great appreciated as the team filled orders and helped the guests that come in for cookies. The packaging the cookies are presented in is done with great tenderness. The box is pink which signifies a touch of warmth and sweetness. Truly the best cookie expression of presentation that I've come across. Presentation is everything right, as a result all that sparkles always attracts attention, but it's the taste that matters truly. When you lift that lid up you have to remember that your mouth is already savoring that first bite. Your brain is going crazy. It's coming that first rush of the cookie hitting your yearning need. You want to control yourself but it's almost impossible. Just give in to the small things. Come on in and see what's new and current. You will be surprised. If you have never been then it's time to plan a cookie adventure today.

The minis are best when you want them all to yourself! Very friendly staff! The place smells delicious!

As soon as I walk they welcomed me!! Stephany was very helpful and provided me with my order. The cookies look delicious!! Ambience is nice and relaxing!!

Very bad look for your store when your company vehicle is parked blocking the ADA wheelchair access ramp

I really love crumbl and especially the concept. I wait for the new cookie flavors each week and they often have some really delicious flavors. The week of thanksgiving they introduced mini pies that are constructed out of Oreo, graham cracker, and pie crust. This was such a unique and creative concept I had to order some for thanksgiving dinner. I placed an order 4 hours in advance and gave the store adequate time before notifying I was there. Regardless I wanted for an hour and a half for my online order. It seemed like they were prioritizing walk in customers who were packing in and getting their orders in 20-30 minutes. I understand how busy and stressful it can be during the holidays I would just like to see some better execution for the online orders. The pies were naturally a hit and I highly recommend trying any new flavors that catch your eye each week.

Not for me.Was here last week and ordered a strawberry shortcake type flavor (don't remember what it was called). It was very rich and sugary and tasted more like raw cookie dough. I suspect this is the appeal as I know a lot of people prefer the dough over the baked cookie. This is not my preference though so don't plan to go back.A single cookie is $4.49 plus tax and tip. It looked pretty

Love the minis they're great to share staff and employees were very friendly would recommend the minis for kid parties and to share for gifts