Cafe Rio Fresh Modern Mexican

I was pleasantly surprised when I ordered a pork burrito from here on a Thursday evening. It was very tasty (significantly better than a certain famous fast food chain where you can get burritos). There was a lot of space to sit inside and outside. The food was prepared quickly and the presentation was very nice, so I would consider that great service even though I did not interact directly with the people since I used the electronic kiosk.

We have been going for Cafe Rio for the past 15 years and love it.This one was near our house so we gave it a try. First impression, its not the kind of Cafe Rio we are used to. There is no line with different ingredients to chose. No tortilla making station. And worst, there wasn't a lot of friendly employees.Instead, there was a wall of kiosks. I asked for some help and the employee had a little bit of attitude. We weren't the only ones having trouble with the kiosks either. It was very sterile, not warm and inviting like the other Cafe Rio's we've gone to.The food wasn't as good as usual, and the tortilla chips with the chips and queso weren't the normal fresh made ones. This store seems like it focuses more on take out than dine in.

0 stars. Slow service. My shredded pork burrito was all rice and beans. I got small tastes of the pork. They need an overhaul. The kiosk ordering is dumb too

This location is not it. I try to give businesses the benefit of the doubt and hate leaving bad reviews but this location is awful. I ordered my usual which is a double meat tostada with no beans or rice as well as a side of chips and queso. The tostada is the saddest tostada I have ever seen. Cafe rio usually as really full tostadas that are similar to their salads. Never seen one so empty. And for $11 this is really disheartening because there was barely any meat or lettuce. The house made dressing at this location is chunky and gritty. I'm not sure why because again, every other location I have been to is fine. Additionally the queso wasn't even full and was super watery. Usually it is thicker! This is my 2nd time here as I try to give the benefit of the doubt but both times I has similar experiences so I won't be going back to this location.

It's literally a zero for me, I will never be returning to this location.Very saddened because I love cafe rio and it's close to workHuge bug in my salad, had to throw the whole thing away. Service was slow which was strange because there was only two of us in lobby. They forgot my tortilla so I had to go back for that. All forgivable until I noticed the massive dead bug in my salad. Will not be going back.

This is by far the worst cafe rio I've been to. The food and ingredient quality is just not up to par. The queso is watered down, they don't put enough sauce on their enchilada style burritos, and the rice is usually undercooked. Do not dine in because the wait time is way too long and they prioritize the drive thru. Overall just an unsatisfactory experience.

Stay away- the food is garbage and tasteless!! The only positive thing I can say is the place is clean.I can get better Mexican food out of a can!

The food was wrong and we only ordered three things we went thru the drive threw and was told to park after 20 minutes after we order the brought our food witch was missing an item then we were told to back threw the drive with multiple cars in it to get our one item the food we had got cold and the burrito that they forgot was wrong the quest was like play dough do not go here they tried to make up for a 35 minute wait with a free lemonade so don't come here tell people not to waste their time or money

My experience here was disappointing to say the least. This location you can't order at the counter. They make you use the kiosk. You also don't get to go through the line and pick your toppings. You get what they decide you get that day. Then the pricing in general at Cafe Rio has skyrocketed. It's crazy honestly. I ordered a salad and chips with guacamole. The total was $19.38! I ordered this to go since the feeling I got was most people do and although they have tables, it wasn't an overly inviting experience. When I got home I was very disappointed in the order. The salad was no where near full and had very limited toppings. It was easily 80% lettuce and that's a generous calculation. The chips were good and as expected, but the guacamole wasn't even half full. I spent $5.99 for not very much guacamole. It definitely wasn't enough to equal one whole avocado. That's totally unacceptable. I'm not sure what the issue is at this location, but they won't be successful if they continue the way things are currently. As for customer service, I didn't have any. So that's hard to rate. A girl did ask me if I needed any help with the kiosk (which I didn't) but that was my only employee interaction. No hello when you walk in. Nothing.

Some of the worst food ever. Honestly have never had a decent meal from this location. And tonight was the last. Absolute trash food. Poorly cooked Quesadillas and ice cold tortilla soup. Seriously MANAGMENT needs to get it together. This place sucks.