Appliance Service Central

If I could give them zero stars I would. Completely dishonest company. They were sent to my rental property by our property management company to look at the dryer. They lied and said it was beyond repair and tried to sell me a crappy, dented used Amana dryer for what a new one costs at Home Depot. LOL!!!! What a joke these guys are. Hired a different company who had the dryer repaid the next day for next to nothing. Read the reviews and don't use them or purchase from them.

We came here for a new refrigerator after ours broke. We found an awesome, brand new Bosh, but upon delivery, we saw that the door wasn't shutting correctly, so our food wasn't staying cold. We waited for repair service for a few days and started getting frustrated as it seemed our needs weren't being met. So the owner Rosa assured us she would fix our problem, not only did she replace our refrigerator but she allowed us to choose something even better than what we replaced for our trouble. I highly recommend this place to anyone looking for appliances. They truly care about the happiness of the customer.

I purchased a freezer upright from this company from OfferUp. When I received it it looked like it was a full freezer. After loading it up I notified the company that the bottom part of it was not a freezer and I also notified them that the top part of the freezer did not freeze correctly. It took 4-5 days for items to freeze. She said she would look and see if she could find some thing else. After a few days I told him that I cannot wait to have a freezer. I asked if I could get a refund and they said yes. After that they no longer return my calls or messages. I've tried several times to see when they could pick up the freezer and when they can refund my money. No response. I would not recommend buying anything from this company.

Knowledgeable, respectful, polite and very professional. A job well done. Thank you sir.

After driving around to multiple different big box stores looking for garage appliances, I finally decided to shop at a local small business. From the moment I walked through the doors, my husband and I were greeted with smiles and professionalism. We walked out the door with exactly what we were looking for at a great price, and the owner even treated us to some elote from the street vendor right outside the store. We haven't received our appliances yet, but if delivery is anything like the customer service we received today, we'll continue to be happy customers. Thank you for the hassle-free shopping today!!

Great customer service, they had a good selection within my price range. I received a warranty on the dryer and she explained everything to me perfectly. Will definitely do business with them in future.

This review also applies specifically to the terrible service department. We were booked few weeks back. I called the morning of the appointment and stated that I would be home at 11:30. The lady on the phone stated that would be fine and that he had 2 service appointments before mine and would come between 11-3. .Stayed at home, no show. I call and they say "oh, well the repair guy called and no one answered so he moved on". NOT ONCE did I get a call and the guy never even knocked on the door. He never even drove over to the house apparently. Talked to the same lady (who honestly doesn't seem to know what the hell she is doing) and rescheduled for the next week as its their only available appointment. For some weird reason she calls the next day, and asked if I had called yesterday, and I said "uhh yes.... we rescheduled to the 19th" and she hangs up on me. .Well the 19th has rolled along, I call in the morning to confirm that they will call me or actually show up. Its a different lady this time and she states that they DON'T EVEN HAVE ME DOWN FOR TODAY... and the only excuse she could think of is that they are awaiting payment. PAYMENT FOR WHAT??? THEY HAVEN'T EVEN WALKED INTO THE HOUSE, LET ALONE KNOCK ON THE DOOR! I literally never write bad reviews but this company has wasted too much of my time. People cant just sit at home all day and wait for technicians that never show let alone a company that can't figure out how to schedule. I've never talked to a service department that has been so CLUELESS and to be honest if this is how bad their service department is, I cant imagine their sales department being much better.

Piss poor customer service, don't waste your time, go somewhere else. Door fell almost knocked me out, Appliance Service Center tech took it down to gain access to my washer but just propped it back up instead of putting it back on the track. Now they want to argue with me. I'm a female I can't lift this door and put it back on the track.

Appliance Service Central (ASC) has been my go-to large appliance & service provider for nearly 10 years. Whether it's a refurbished stove, fridge, washer, or dryer, they always have what I need and do speedy installations at a reasonable price with a 6-month warranty. The staff is top-notch, providing professional advice and personal attention with every transaction. You can't go wrong with ASC!

Stay away from these guys. They took it personally when I told them my breaker wasn't triggered. I'm sorry if you can't even figure out something has power going to it, you need to rethink your business. When it comes to fixing things it's very black and white, no "feelings" need be involved. And that's exactly how it was communicated to them. So the owner submits a long winded response about how they couldn't access the breaker. It's actually quite simple. I knew the breaker wasn't blown because when you turned on the timer you could hear it ticking and hear the switch for the door operate electrically when you toggled it. I sent them a video of what I described and they got their feelings hurt. They said they couldn't help me any further.. boo hoo! I'm no appliance repair man but I do know when something has power. If they decline working for someone instead stepping up and fixing something, that's not good business. I never said get someone out to my place who can fix it. All I said is it needed to be looked at again. The long winded response shows what bad service is about. Don't make excuses JUST FIX IT. I seriously would absolutely choose a company who isn't full of excuses. The problem was a fuse blown in the unit, NOT THE BREAKER I have faith other companies can diagnose a dryer not working. Not this excuse ridden company who needs a different direction/culture. Have a little dignity and take the criticism constructively instead of giving yourself "5 stars" or I promise your company will never get there. If that's the way it worked, then why even have reviews? We could all just walk around patting ourselves on the back every time we did something wrong. It's pretty sad I have to tell the owner this. Like I said, the response speaks volumes, all on its own.. lol