Aloft Henderson

Clean rooms. Hotel bar with knowledgeable bar tender. Restaurants nearby. Good park area for dogs. We will stay there again.

Hotel overbooked and stuck us in a dirty hotel nearby but according to them they "paid" last minute prices so therefore they won't refund us when we paid for a hotel of a specific standard. Then says we shouldn't have accepted for a refund. So because they overbooked, hotels nearby are also sold out, we travelers should just stay stranded. Great logic. My gripe is not the oversold as much as the replacement we were stuck in that was not the same value we actually paid for, the time wasted and lost moving from that subpar hotel, and the lack of resolution by management besides tough luck since we did the minimum for you after knowingly overbooking rooms.

My initial review of the hotel was going to be "okay" however a day after checking out of the hotel I received a revised folio with a smoking fee $250 added to my Folio. I called the hotel immediately for an explanation of the charge. I called three times, the first call I was told that it was a management issue and to call back. The second time, I was connected and disconnected and the third time I finally spoke with the Assistant GM Elizabeth. First let me say, it's rude to talk fast and over talk a customer. Secondly I informed her that myself and my friend was not smoking in the room. She said yes you were the housekeeper said SO! I explained again that we didn't smoke. She said they have evidence "Ashes" at that point I realized that she was not listening and didn't want to resolve the issue. I inform her that I will be disputing with Amex. This experience by far is one of the worse. I travel often domestic and international and NEVER experienced anything like this. Checking in was a mess after arriving after the stated checkin time of 3 we didn't get room keys until closer to 4 which delayed our dinner plans. The room was nice however two of the pillow cases had makeup stains ( so we tossed those on the ottoman). The vibe was weird at checkin however I prepaid and made the best of it. Overall the room was ok! Nothing spectacular. For those who plan to stay at Aloft Henderson or any Marriott hotels beware! You may be charge a smoking fee for NOT SMOKING.

This Alot is in a great location surrounded by lots of eating places, located right off the interstate, about 10 mins from the airport and 15 mins from the strip. The bartender there was super nice and friendly. Overall, the rooms were nice with great views and the staff is good.

What a wonderful hotel. The rooms are clean and the furnishings are in good order. The location is excellent, whether proximity to the highway is important or being located in the same complex as several great eateries & local coffee establishment. Best part of this fantastic Aloft are their staff. Everyone is friendly and very helpful. Kudos to front desk agent Freddy for brightening the day with great service & a bright smile... Attention Marriott owners & Bonvoy point holders... This Aloft is a must stay if coming to the Las Vegas region.

The Marriott hotel, Aloft in Henderson, Nevada exceeded all of my expectations during my stay from June 21, 2024 through June 23, 2024. The hotel was absolutely beautiful, impeccably clean, and the staff was incredibly friendly. Shay and Freddie went above and beyond to accommodate our early check-in, which was greatly appreciated.As a Marriott ambassador elite member, I have high standards when it comes to hotel stays, and I was thoroughly impressed with the level of service and attention to detail at this property. We were even able to score an upgraded room with a stunning view of the Las Vegas strip, which was a breathtaking sight to behold at night.I would highly recommend booking a stay at the Marriott hotel, Aloft in Henderson, Nevada. The experience was truly exceptional, and I cannot wait to return in the future. Five stars all around!

I booked a room last minute for a quick staycation & Freddie at the front desk made this stay so wonderful. He was extremely kind & made me feel so welcomed. His customer service, the beautiful room & amenities absolutely swept us off of our feet.They even had drybar shampoo, conditioner & shower gel? Love!!! I love that there are designated areas for the doggies too! We will definitely come again. Thank you, Aloft Henderson!

On a recent visit to the Henderson area, we spent one night here - which was enough - after which we switched to another local hotel. I will divide my review in "Pros" and "Cons."The "Pros":The hotel is conveniently located in the Henderson area, not far off the 15, on a main road with plenty of shopping and restaurants nearby. If you visiting family or have business in Henderson or Green Valley Ranch, this is a good location. It's also probably about 20 minutes off the Las Vegas Strip - so not too far.The hotel is relatively new, so you're not going to find anything dated or in need of repair or replacement as you might in an older hotel. The front desk staff was very friendly.The lobby is large and comfortable with little booth niches where you can sit and get some work done if you want to get out of your room. There's a pool table and a small area where you can purchase snacks. The hotel has a small swimming pool, if that's on your list of "must haves" - it wasn't on ours.The "Cons":The room was small and cramped. With the two beds, a tiny table with some corner seating, and a small nightstand, and a luggage stand - there was little room to put anything and certainly no room to get any work done comfortably. It's not a room you're going to want to spend much time in.The room is so poorly designed, you have to ask "what were they thinking??"Refer to the attached photos. For example:The bathroom area is on the other side of a glass partition behind the beds, with opening at the top - so even that partition is not closed off. What this means is that if you are with anyone else and they happen to need the restroom in the middle of the night, the light is going to illuminate the entire room. The sink is directly behind the beds. You're gonna hear that running water. The sink is tiny and has to be the shallowest sink I have ever encountered, probably no more than a couple of inches in depth, meaning it's difficult to use without splashing.The A/C unit is optioned directly opposite and close to the beds, so if you have it going at night, you're going to have cold air blowing directly on you.There is no restaurant at this property and breakfast is not provided. There was a table with coffee set up in the morning and snacks available for purchase. Bottom line - this a limited service hotel. It is new and "trendy" as far as outside design and lobby decor. Though conveniently located to the Henderson area and not far from the strip, I would not stay here again due to the small, cramped room and the super poor design of the open bathroom right behind the beds separated only by a glass partition and no door, except a pocket door on the toilet. There are too many other lodging options in the area to be as uncomfortable as we were for the one night. The Residence Inn down the road a bit where we spent the remainder of this particular visit has large comfortable rooms and offers a complimentary breakfast. And the bathroom area has a door!

This is a very welcoming place in Henderson to come and relax. It is a future stay not a pass. The bar as a great selection and plenty of food services to meet your needs plus nearby many shops. Enjoy

Staff does not want to help. Does not matter if you go to someone at the front desk or if you ask the cleaning staff for something, they will not help you. They seem annoyed I asked and said no. My phone did not work, there were no disposable cups in my room, we needed an early check out, and they were out of items on the breakast menu. They could have cared less, no apologies, nothing.