Acres Cannabis

Usually come here almost bi-weekly I've had the privilege of having odie be my bud tender most of the times that I arrive, she's fantastic and has taken care of me and my fiancé several times, always very knowledgeable about strains and the product and always upbeat.Wanted to leave this here as a thank you to Odie for her awesome service and even better personality.

It's not Acres any more. It's Curaleaf...but NEW.It's clean and ok. You can definitely buy all herbals here, but it's online ordering only. Order online via kiosk in the store too. Get in line and wait for text. Pick up at the counter. Thats fine, but it's lame. I want to just slide through. Get in line, order, leave.It's really just 'meh.' If you liked original Acres and loved Underground like I did, you'll fully understand my shoulder shrug sentiment.Two stars: you can buy weed, you will get baked, restroom.

So this is a working lab and dispensary. Very gCool museum quality displays and artwork on the walls. I enjoyed watching the techs work behind a glass window doing work to make medical and recreational products. It was super freaky to see huge 20 pound bags of raw buds on shelves in what looked like a high tech humidor. There was lots of chemistry looking equipment in a very sterile environment. They don't mind you staring and even taking some pictures. In the retail area, the tenders were very nice and super knowledgeable of the products and uses. This location is about a 15 minute ride share from the strip but pretty close to the Stratosphere property.

If I say I was acres customer over a year and been shopping there 6 days a week , I haven't lied. And now after the pandemic shut down they've emailed me(a medical patient medical ID , and 3 form of IDs to match) that they cannot help me out because I don't the lack of Nevada state ID. A TOTAL AND COMPLETE BULLSHIT. People don't shop here. All other dispensaries have dropped their prices and I've ordered from NuLeaf and it was sooo easy and professional In less than a hour I got my supplies.

Flower here is fine. I don't like waiting in line while the budtenders make dumb conversation with me and others. Give me my weed and let me get out of here! Some of the customers ask too many questions and hold the line up.Edit: changing my review to five stars because they have recently added a special window to quickly pick up online orders! Super! Thank you Acres.

Visit this past weekend at the Underground I forgot my bud tender's name, but he was extremely helpful. Got some really good deals. I did get one bag that I paid full price for that was dry and dusty. Seems like the bags that have a clear window tend to dry out faster. Old PalAdds a packet to prevent buds from drying and even though the flower was 6 months old it was still relatively fresh because of it. Regardless a great place to visit. Whomever reads this be very careful what you purchase and squish the bag before buying.

I understand you were forced to adapt and pivot your business model on the fly. I understand it was probably something you didn't plan on doing for a while yet. I understand this pandemic has been difficult for so many people. What I don't understand is how you chose to treat your customers. I don't understand not updating your website to insure your customers are getting correct and up to date information. I don't mind being patient and I don't mind paying slightly inflated prices at this time. I get it. Not stating clearly on your website that you need front and back of the ID to expedite the process and then making those people re enter your "email queue" is unacceptable. Not updating your website and allowing it to clearly state you will respond to emails but it may take "an hour" when in actuality it took 30 hours to respond asking for me to send a picture of the back of the ID. Then it took you 35 hours to inform me you have a new system. Just so I can keep trying to send you my info? So I can try the give you my money? I don't think so. Especially not when other dispensary's can deliver in less then 6 hours. I can place my order online and upload my ID immediately. Like I said I understand times are difficult right now. Your competition was able to handle the situation a thousand percent better then you. They have all been honest on their website about timing and process to get order placed. You were not. If you would have told me even in the first email I was looking at a 72-96hr journey I could respect that and you would have a much better review. Treat your customers with respect. Be honest about your limitations and shortcomings. Nobody is perfect I get that but you absolutely have a lot to work on.

I never Yelp, but I signed specifically to leave these shameless amateurs the review they deserve. My boyfriend and I wasted our day patiently waiting for a delivery. We were told to expect it after 11 am, he called them and spoke politely to one of their reps asking her how is that even acceptable and why don't have a queue or even a clue as to when the delivery is to be made. Instead, and to add insult to injury the rep condescendingly said: I don't have to keep up on this phone, until she was reminded that not a single rude or impolite word was uttered. Only then did she say: oh well, it's a learning curve. No remorse, no actual plan or even knowledge about a delivery time. Instead, they swindled us into sending photocopies of our licenses to some email address to facilitate the order which was never delivered. On top of this, I have to go on an apology tour to all of my friends who I recommended this garbage dispensary too. And I'll do all I can they also sent their frustration to these loser learn about respecting their clientele and their time.

IMPORTANT: Do research on other delivery services with other dispensaries before you consider Acres.Let's start off with how much I was lied to and was fed misleading information among the 4 different outgoing phone calls I made to 3 different staff members, concluding with the shift manager (I will not mention names, out of respect). I am aware and have been nothing but understanding towards Acres new delivery system during this LV quarantine. I too work in a field with changes among protocols and services in relation to COVID-19, and in the health care field we are too adapting, still assuring regards to servicing our community. With consideration, I understand that with all the orders and phone calls the staff receives can become overwhelming, but I cannot stress enough how immense my frustration on my part has been.Per. the uploaded photo in regards to delivery instructions, I have and completed my part in what to do. What to expect? Now that's a total misconception and not acceptable. Every visit to Acres I have purchased 1oz, which I intended would be continuous receiving our business up until today. My girlfriend and I ordered 1oz around 10pm the night before our "delivery day". I was given the information that deliveries would begin at 10am, and that we would expect a 1hr in advance phone call from the delivery driver. We waited all morning, all afternoon, and all night without one bit of communication besides the communication on my part, where all I wanted was a truthful answer. I was told my delivery was in route - a lie, my delivery was on the way soon - a lie, I was put in the 2nd delivery route - a lie, I would receive a text and phone call this time, - a lie. Now the worst part? Was being told they had been receiving so many calls and orders the same day, which only made me question what happened to my order that I placed in advance?? It all came down to the 4th call in which I asked to speak to a manager, who only interrupted me by letting off his frustration over-talking me without letting me finish my question, with him explaining how their staff is trying to work with the state requirements, among training their new staff and trying to work a better process with the delivery system. The end result was being told I had to wait another day? Without an apology or a solved solution. With no hesitation I had to cancel my order. This wasn't the first time Acres provided me with misinformation effecting me in outcome. I let it slide the first time, but this time, unfortunately Acres will lose my loyal customer service.

I was referred to Acres by many people, so I decided to take a look. Being in the industry I have high expectations of anywhere I go. So I walked in and was greeted by a pleasant security guard who told me to see Courtney at the front to check me in. She kept the small talk to a minimum, but did make sure to say happy birthday even though it was a week ago, which was considerate. Anyway, I walk in and they have a line. Not a medical and recreational. Just one line. Personally,as a medical patient I feel they should have separate lines for efficiency, but I'm just a patient! There are some people that have debilitating conditions and can't stand for long periods of time, so I can see that being a disadvantage for other medical patients. Hopefully something changes to where medical perhaps has a priority, also because recreation wouldn't be here without medical folk, mind you! That's my only downfall, but the customer service from Sabrina took all that off my mind. I was venting about my birthday and how it didn't go as planned and Sabrina made sure to turn everything around. I mentioned how as soon as I flew back into town from my trip, I needed something to get the edge off so I went to Medizin right by my house. I wasn't thrilled with the price of a single joint for $17. But I needed to get in, get out, and get on with my night so I got it and left. I ended up telling myself no more Medizin. I'm a spoiled Cali girl and used to those prices and bargains, so the taxes and inflation in Nevada irks me. I literally have to force myself to spend money at dispensaries out here. I was able to snag 3 house joints and a birthday joint for $22. I took advantage of my medical card prices, industry discount & first time special. And because Sabrina took care of me for the referral, my birthday being not so great and coming down from the other side of town. I can't wait to come back. The clothing line they have is so cute, and I just really want to dabble into more of their products. Like the CBD bath soak & the concentrate lineup. Ahh! Y'all made my day!!