A Cut Above Steakhouse

Charming little American restaurant serving a few surprises and staffed with super nice people.Service - Excellent. Forget these other reviews, first of all. There is a difference between slow and bad. Easily overwhelmed? Yes they are. Bad servers? No, absolutely not. Paris, our server, was actually very quick to take our order, quick on the refills, and brought the food out hot (well, one exception, not her fault). Hostess is super slow to sit you and the cooks take a bit but overall was very happy. Actually adding a star just for Paris, she was great. Again, witnessed other guests acting inappropriately, shocked at the composure the staff kept, makes me think they get it a lot.Food - adequate, prob should be a three star for the food. For starters, we got the lobster Mac and cheese bites. Sriracha sauce okay, not spicy at all tho. The "bites" are huge, it took like 4 bites to eat one. Three per order, unfortunately one was still cold in the middle, oh well. Both of us got the ribeye, fairly standard, a little overpriced but you're a captive audience, where else you gonna go? Came with a side of grilled veggies, these were pretty good, a winter squash, parsnip and carrot that seemed fresh. Baked potato, standard.Drinks - they have a separate bar that makes several cocktails, fairly good list actually, even have two fairly respectable whiskey flights. Wife ordered a sidecar and they ran out of cognac, so bartender asked if brandy was okay, turned out alright. I had a jalapeño margarita, jalapeños were pickled, still not sure if I liked it this way but overall drink options were nice touch, more than just blank and coke, gin and tonic, etc. Wine list very small. Didn't make it to the bar to see the beer selection but it was just a few handles on tap, the evil blue oval of bud light was the only one I recognized from a distance.Ambience - sitting by the windows watching the snow fall made us forget that a patron assaulted a server and police came to arrest them. Over wait times. WTF is wrong with ppl? Can't fault the restaurant for who shows up. That aside, there's a few fireplaces that give a warmth and glow, but also look like they need a deep scrub and some new paint. The country music playing has all the top hits from 1995. The view really is excellent and the huge vaulted ceiling with log cabin decor adds to the feeling that you are in Colorado not Nevada. I overall thought it was pleasant and enjoyable.

I'm surprised to see so many horrible reviews because I had an amazing experience here. My group had 19 people in it; adults & children. We had reservations & the negative was that they were about 15 minutes late seating us, even though the restaurant was practically empty. I guess putting the round tables together with 19 people was difficult but it should have been set up ahead of our reservation time. As far as the staff, they were absolutely lovely & very accommodating to our party. They were prompt with service & extremely friendly. The food was amazing! The prices weren't cheap but the food was completely worth it. The great part about being with such a large group was being able to taste multiple dishes; ribeye steak, glazed pork chops, lobster mac & cheese, garlic bread, lobster rolls, mozzarella sticks & lasagna...everything tasted amazing & kudos to the chef! I would drive out to this restaurant just to have dinner here again.

Our group stayed at The Resort and we had lunch and breakfast at this restaurant downstairs. It wasn't busy when we were there so we pretty much had the restaurant to ourselves. Though this place needs a paint job, I still give it 4 stars after having a horrible dining experience at The Lodge further up the hill.For lunch, I had a buffalo meat burger and french fries. I decided to try something different from what I had on my first visit here. I've never had buffalo before but my burger came out nice and I love their fries. Our group ordered one of each dessert on the menu: carrot cake, bananas foster, chocolate cake, bread pudding, cheesecake and creme brûlée cheesecake to share. Everything was swimming in whipped cream. We had extra slices of cheesecake since our server said she couldn't get that perfect slice. I particularly enjoyed the bread pudding. I liked our server. She was quick, attentive and actually talked to us.We had a few drinks at the bar last night. I had a seasonal German brew (forgot what it was but it wasn't Lobotomy Bock) and peppermint schnapps. We had one of the best bartenders in Vegas. She made perfect drinks. Two people from our group were raving about the Cosmopolitans they had.For breakfast this morning, we had the place to ourselves again as we got there as soon as it opened at 7am. I got the Whole Mountain Skillet (3 scrambled eggs, bacon, sausage, tomatoes, peppers, onions, cheese and seasoned potatoes) with a side of sourdough bread. It was huuuge but I finished it.This place is as good as it gets in Mr. Charleston. It would not be fair to compare it with Vegas restaurants...c'mon people, get real!

My wife and I stopped in for a late lunch, around 1:30pm on a Sunday. A few other people seated, maybe a dozen total. No hostess at the desk; the waiter walked past us about 4 times, though he did acknowledge us and said it would be a bit before he could get us seated. Eventually (perhaps 15 minutes of standing around) he did call out to us from across the restaurant to follow him to one of the many 2 seater tables that we all ready to go.He dropped off two waters, and two menus and asked us immediately what we wanted...umm...we had not even see the menu yet. He said he would be right back.We waitied about another 30 minutes then walked out. In the meantime he seated several other parties and took at least 1 tables orders. I watched him walk from one particular table to the kitchen area 4 times in a row, doing exactly 1 time each time (deliver the check; process the check; pickup signed check; clear dishes)...all in a row and doing nothing else in between.I also saw several tables of dishes remaining from breakfast service.

Food is good but the service is slow. It's never busy when we're there and we always have to wait at least 30 minutes for our food. We had the value pack deal, and i don't think it was much of a deal considering you still have to pay for drinks, tax, and tip. Our waitress asked me what I wanted to drink and then left without my husband getting to order his drink. Again over all good food but nothing special.

We had breakfast at the Mount Charleston Resort restaurant this morning, and it was a wonderful experience. We were seated quickly and our server was warm and friendly. My husband had the whole mountain skillet, and he enjoyed it. My scrambled eggs and ham were excellent, too. For $7, it was a huge amount of food.We will be back when the snow falls.

Are negative stars an option? This is hands down the worst place I've ever eaten at. I've never actually wanted to get up from my table and leave so bad in my life. Place is extremely dirty to begin with...However, we were hungry so we stayed and waited and waited. They were very understaffed which could've been because it's New Year's Day or because it's on a mountain, but still not a good excuse. At least 10 tables were open for about 20 mins before anyone was sat and the hostess was telling everyone it would be at least a half hour wait (much longer than that). Once we were sat the server didn't come over for at least 10-15 mins. We asked for 2 drinks and waters. Waters took 30 mins!! We had to ask 3 different people for waters before someone finally brought them. We also asked what their soup of the day was and what meats and cheese are in the appetizer special. After waiting for 30 mins I was ready to leave so my husband walked to the kitchen to ask for our check and the server said "Oh, I have the meat and cheese platter for you." We decided to stay because I thought this was an apology for horrible service. It wasn't, she thought I ordered it. We ordered our food and continued to wait. There were children running around the restaurant screaming. I took a video. Everyone in the restaurant looked perturbed to say the least. Now the food. I ordered lobster Mac and cheese (awful and clearly had been sitting for awhile), asparagus (5 pieces flavored well), and truffle sprouts (very pretty and tasted between ok and good, but not great). My husband had the chicken pot pie (tasted like it came from a Campbell's can soup) and by this point my husband was over it. We asked for the manager (took 10 mins for him to come over). We told him how awful our experience was and specifically how unacceptable it was to have children ruining everyone's dining experience. His answer was that he was sorry the for the poor dining and that he can't tell people that their kids needed to be seated. Then, he asked if we needed anything else, um no just the check! He did comp 50% of our meal, thank you, but we definitely won't be back again.

Went for dinner, waited someone to come seat us a guy walks by told us he be right with us then 10min after another guy said samthing 10min after we just went to the bar and ate there, tried the next morning. SAME THING HAPPENED all they care about is big group of ppl. Waited more than 15min again to be just seated we just left came to lodge. So much nicer so much faster with more customers inside.

I understand this is a "steakhouse" and all, but seriously, 5 DOLLARS for a cup of coffee!?I came here with a friend for brunch with a Restaurant.Com certificate. The place is pretty small and quaint, but in need of a makeover. There was a lot of mismatching paint all over the walls including a spot where they obviously moved a light from one side of the wall to another (http://s3-media2.ak.yelpcdn.com/bphoto/bF1efunae8VjyZiWaAjYag/l.jpg). We weren't sure if we were at the right place at firstbecause we couldn't find a sign saying "A Cut Above Steakhouse," so we just asked one of the servers before we were seated.At first, everything was pleasant. We got our menus, got some water, then got our orders taken. We ordered the Mountain Meat Stew ($9.95) to share, I ordered a cup of coffee ($5) and the Chicken Pot Pie ($13.95), and my friend ordered Fried Chicken ($13.95). All of the food and drinks came out pretty quickly. My coffee must've overflown a whole bunch before it was given to me, as the cup had a whole bunch of spill marks all over it that they didn't bother to clean up (http://s3-media4.ak.yelpcdn.com/bphoto/vDBNUcePvXvEn6WC5-Hk_A/l.jpg). My Chicken "pot pie" wasn't much of a chicken pot pie at all (http://s3-media3.ak.yelpcdn.com/bphoto/uOIa1leCpYjtpxAaAU-19A/l.jpg), but I guess I should've read that in the description: chicken in a creamy sauce with Pancetta, peas and carrots topped with a puff pastry. I just read "chicken pot pie" and wanted that immediately. I think the only thing I really enjoyed about it was the puff pastry because the rest of it just tasted like a boring soup. The Meat Stew was alright, but I'm not much of a stew fanatic to grade it any higher or lower. We were about halfway through our meals when the waitress came up and just handed us our check. Before she did that, I saw her go to at least two other tables asking them if they were ready for some dessert, but she failed to ask us. We wanted to get the Creme Brulee Cheesecake, so we waited for her to come back, and while doing so, I took a look at the bill and noticed she charge us for a "Large Juice," which none of us had (http://s3-media4.ak.yelpcdn.com/bphoto/uHIWvPGI0_FadlaLj1xjGQ/l.jpg). When she came over, we told her we didn't order that and she told us, "Oh, it's the same price as the coffee, so I just marked Large Juice." Okay...how is a CUP OF COFFEE the same thing as a LARGE JUICE?! I can understand a small juice, but a LARGE cup of juice being the same price as a cup of coffee? That just doesn't make sense to me. I understand it's free refills, but still. My cup of coffee was sitting nearly empty (http://s3-media3.ak.yelpcdn.com/bphoto/up2XVgZFLwedqMB4I2VHBw/l.jpg) in the coffee stained cup from the time we got our food until halfway through our dessert because she never offered a refill (I didn't want to ask for fear of having to pay another $5) until we we sent the check back. When she did ask me if I wanted a refill (when we ordered dessert), she didn't give it to me until we were halfway done with the cheesecake. It was pretty annoying watching her walk around asking other guests how they were doing when she was suppose to be getting me a refill.I just don't think I'll ever come back here again. The people that work here seem to cater to their regulars and the price of their food and COFFEE do not match the ambiance.

This restaurant was so special when it first opened over thirty years ago. Time has not been their friend and no renovations have been done. The room is not inviting, windows need to be cleaned, chairs repaired and carpet cleaned. There is no hostess, the wait staff will seat you, that is, if they come out of the kitchen, where they seem to hide. The food is ok, nothing special, however, the prices are way too high for what you get. For dinner, an entrée is served with nothing else, no bread, soup or salad. There is so much potential for this place, but at this rate, I don't see how they stay open.