Kitanda Espresso & Açaí

Very nice ambience. One of the best atmospheres in my opinion. They have some winter specials on their menu. The Chococcino is divine. I highly recommend it. Hot cocoa was average - very slim in my opinion. Egg nog latte was decent. Service is quick. The coconut dessert was also tasty (bit sweeter for my liking though)

Food is good. NOT The problem. I enjoy the options, it's clean, fresh, and often times the best choice considering the area. The service is close to 1 stars- but giving them 2 as a rated amount due to 1- 2 rare employees that's do a nice job (too bad I rarely see them working.)The customers feel rushed, not heard, and I often feel irritated with the lack of rules/ good communication. My orders are often slightly wrong, I hear/see them slamming things all over the place behind the counter, workers seem unhappy, and hardly ever let you get your rewards points in before they charge you. I wish they would work on the service here. It could be such a better environment to want to be in/study in.

This is my new place for Acai' bowls. I have tried a few different ones. I can order online and my order is ready when I arrive. The bowls are great. Not crazy about the egg sandwich.

Staff was very rude today. They argued with me over some bananas. They didn't add them to my bowl and then said cause it wasn't on the slip. Sounds like poor management and training. Do yourself a favor and don't waste your money at this place.

Unfortunately I do have to agree with others about the unfriendliness of the folks who work here. I come in often because I work near by and I like their chicken cone. Just make sure you ask for it to be well heated because I bite into the cold chicken filling inside plenty of times.

Hate doing this but after many many years of being a loyal and almost daily customer to both the Kirkland and the Redmond locations, we were told today that we could not make a simple swap to their Lena açaí bowl (honey instead of sweet condensed milk), which we have always made before. Apparently it is "company policy". Not sure what Kitanda gains from this but as a customer, it's disappointing. I understand if I am asking to swap sweet condensed milk for something of a different category (fruit, granola),or more expensive but the swap we requested is 1 for 1. Not really worth upsetting a regular and loyal customer who has been getting that exact same thing for years!

Food 5/5Service 5/5Ambience 4/5This was my first visit here and boy was I blown away by the wonderful coffee. I am not a coffee aficionado, but I know what I like and that is a rich, creamy, caramel like flavor with the right amount of smokiness. My Brazilian latte was perfection. I love that hint of sweetened condensed milk. I also tried the Romeo and Juliet, the Chicken fajita/cheese and the chicken cone. I didn't realize that the Brazilian bread was gluten free (even though I made it before), this was so yummy with that perfect gooey chewy inner part. That Romeo and Juliet was amazing with the guava and n mozzarella. Everything was delicious. The staff was friendly and even one of them spoke Portuguese which gave the place an authentic Brazilian feel. I really love this family run business.

Sometimes you just need a caffeine pick-me-up in Redmond Town Center. I'm disappointed the Brazilian latte tasted no different than one I could get from Starbucks, not that I'm a supporter of the chain either. The condensed milk maybe adds some density to the drink, but essentially it was just milk with a splash of coffee. The rest of the drink menu is standard and if what I received was representative of other things, then consider me unimpressed.I don't need award winning service for basic coffee, but it seems the staff would rather continue on their conversation rather than start my order in a timely manner.

Cute and cozy establishment. I tried the White Chocolate Shake which was tasty for sure. But I have to agree with the other reviews, slow service and what seems to be unhappy employees.

LikesFresh breaded snacks under $5.00!!!! The last of its kind, I purchased a delicious hot dog with croissant like bread for $2.30!!!! Delicious hot fresh love it!! I gotta check out their acai bowl next time, its smells DislikeThis cafe smells too much like baked bread and melted cheese thats been sitting for 10 hours under your nose. Also the cafe wasn't too clean in certain sections. They need to ventilate their air better.